Page 1 IQ4 Hub INSTALLATION MANUAL Software Version 4.2.0 The IQ4 Hub is an All-In-One 7” (17.8cm) touchscreen, providing full security and smart home functionality in an easy to use interface.
Page 2 Features accessible to users and installers alike are outlined in the IQ4 Hub User Guide. In this document, reference to “EN Grade 2” refers to EN50131 Grade 2 Certified product. The information contained herein is proprietary, and is solely owned by Qolsys Inc.
Page 3: Table Of Contents
TABLE OF CONTENTS PANEL OVERVIEW 57- Security Sensors 111- Edit Device 152- Upgrade Software Using Panel AP 5- Exterior Front 58- Auto Learn Sensor 112- Delete Device 153- Automatic Background Check 6- Exterior Back 59- Add Sensor 113- Remove All Devices 154- Battery Replacement 7- Interior 61- Partition Name...
Page 4: Panel Overview
PANEL OVERVIEW For US and CANADA: Warning: This Product should be installed in accordance with the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association, Batterymarch Park,Quincy, MA 02269) and with National Electric Code, ANSI/NFPA 70. Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair service is to be provided with this Product. In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540.
Page 5: 5- Exterior Front
PANEL OVERVIEW EXTERIOR FRONT User Interface Page Indicator Speaker & Siren QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...
Page 6: 6- Exterior Back
PANEL OVERVIEW EXTERIOR BACK For EN Grade 2 applications, these mounting holes shall be used Single, double or triple gang box compatible For UL2610 and EN Grade 2 applications this screw shall be used for tamper protection against Locking Screw w/ mounting removal Retention Spring QOLSYS CONFIDENTIAL AND PROPRIETARY...
Page 7 (For CE use SRF433 only. Not approved for EN Grade 2 applications) (Required for EN Grade 2 installations) *NOTE: IQ4 Hub will typically only have 1 RF daughter card pre-installed from the factory. Depending on model/country variant it will be either PowerG, 319.5...
Page 8: Installing The Panel
INSTALLING THE PANEL...
Page 9: 9- Wall Mount
INSTALLING THE PANEL WALL MOUNT Note: For UL/ULC Commercial Burg installations (UL2610/ULC-S304 Security Level II compliant) and EN Grade 2 installations use only wall mount option This product when installed as per these instructions does not present the risk of fire, electric shock, or injury to persons. 1.
Page 10: 10- Table Stand Option
INSTALLING THE PANEL TABLE STAND (OPTIONAL) Do not use for UL2610 or EN Grade 2 or equivalent installations With the included power Locate the SmartMount 1. With a small phillips supply and cable, plug the table stand and insert the screwdriver, screw in the barrel connector into the hooks into the back of the...
Page 11: 12- Wiring Diagram
INSTALLING THE PANEL WIRING DIAGRAM NOTES IMPORTANT: - 7v⎓DC Transformer: Use 18AWG **WARNING! Use 7v⎓DC** (0.75mm ) wire no longer than 98.5ft Power Supply ONLY (30m) to ensure sufficient power is received at the panel. * The minimum permissible wire size shall 7v⎓DC* IN not be smaller than 22 AWG (0.33mm BARREL JACK...
Page 12: 13- Powering The Panel
INSTALLING THE PANEL POWERING THE PANEL Note: This unit must be powered by a 24-hour, 120 V, 60 Hz or 230-240 VAC, 50 Hz circuit (as appropriate for your country) that cannot be turned off by a switch, dimmer, or Residual Current Device. Failure to provide this circuit may prevent it from providing constant protection. Power supply shall be located within same room as control unit.
Page 13: User Interface
USER INTERFACE...
Page 14: 16- Home Screen Overview
USER INTERFACE HOME SCREEN OVERVIEW The home screen is divided into three sections. The header shows the date & time, today’ s weather, message center and the Settings tray. The Primary interface shows arming options and sensor status & partition select. The footer shows panic options and additional pages.
Page 15: 17- Message Center
USER INTERFACE MESSAGE CENTER The header contains the pull down settings tray, the weather icon, time/date and a message icon in the upper right portion of the screen where you will find Security Provider messages and contact info, alerts, video tutorials and FAQ’ s This is where you will find the Security Provider’...
Page 16: 18- Settings Tray
USER INTERFACE SETTINGS TRAY FIND IT To access the Settings tray swipe down on the bar at the top of the screen. The Settings tray has quick access to system, battery, Wi-Fi, Bluetooth & cellular status as Swipe down for access well as volume control, brightness, a lock screen icon and other quick settings.
Page 17 PROGRAMMING...
Page 18: 20- Screen Lock
PROGRAMMING SCREEN LOCK Note: This feature has not been evaluated for EN Grade 2 When the “Screen Lock” or “Partitions” setting are enabled, a lock screen will be presented once the panel has been woken from either a touch on the screen or pressing the wake/sleep button on the side of the panel. This prevents unauthorized access to the panel and/or one partition from accessing another as well as managing permissions to “Advanced Settings”.
Page 19 PROGRAMMING SETTINGS FIND IT The Settings page allows quick access to various simple features & settings that do not require the protection of a Dealer, Swipe down Installer or Master code to be changed. for access SETTINGS Setting Description Adjust brightness, font size & 12/24 hour time as well as adaptive Display brightness or night light mode.
Page 20 PROGRAMMING SETTINGS Setting Description EU Events Display events as required for EN Grade 2. NOTE: This icon will only appear when the “En Grade 2" setting is Enabled. Add, Edit or mange local lighting automation rules. These rules are separate from any cloud based rules that may be set through Alarm.com.
Page 21: 23- Advanced Settings
PROGRAMMING ADVANCED SETTINGS FIND IT To access the Advanced Settings menu pull down the Settings tray at the top of the screen, select “Settings” and Swipe down for access then “Advanced Settings”. Enter your dealer, installer or master code. The code used to enter Advanced Settings determines the level of access.
Page 22: 24- Setup Wizard
PROGRAMMING SETUP WIZARD FIND IT Setup Wizard The “Easy Install Wizard” is an onscreen, step-by-step programming tool that Swipe down makes the already fast and intuitive installation process even easier, ensuring for access every install is consistent and follows best practices. SETTINGS Launch Wizard ADVANCED SETTINGS...
Page 23 PROGRAMMING LAUNCH WIZARD FIND IT Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page Swipe down configuration chosen in Wizard Settings. for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SETUP WIZARD LAUNCH WIZARD QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 24 PROGRAMMING WIZARD SETTINGS FIND IT Wizard Settings Choose which pages you want to be shown during the Wizard walkthrough. Swipe down Select Advanced or Simple sensor setup for access Setting Default Description Update Enabled Show the option to check for software updates in the Setup Wizard SETTINGS Show the option to add and edit security sensors in the Setup Security...
Page 25 PROGRAMMING WIZARD SETTINGS FIND IT Setting Default Description Swipe down Users Enabled Show the option to add users in the Setup Wizard for access Show the option to add and edit Dealer Contact Info in the Setup Dealer Enabled Wizard SETTINGS IQ Remote Enabled...
Page 26 PROGRAMMING INSTALLATION FIND IT If Dealer Contact info is not previously filled out or pushed from Alarm.com, a pop up is generated when accessing the “Installation” icon, requiring that dealer contact information Swipe down to be entered. This information is used to populate the “Contact Us” tab in the Message for access Center.
Page 27 PROGRAMMING INSTALLATION FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 28: 30- Installer/Dealer Settings
PROGRAMMING INSTALLER/DEALER SETTINGS FIND IT Installer/Dealer Settings Change panel settings like supervisory times, power and cell loss timeout and Swipe down for access SIA settings. Setting Default Description Account Number blank Security provider account number (up to 10 characters) SETTINGS Power Management Enabled An energy-saving function when running on battery power only...
Page 29 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Loss of Supervisory Signals for Z- Select the length in hours (4, 24) before reporting a loss of supervision on Z-Wave Sirens. Wave Select the length in hours (4, 12, 24) before reporting a loss of supervision on security Loss of Supervisory Signals for Non devices.
Page 30 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description SIA Limits When enabled, the range for entry and exit delays is as follows:  NOTE: For UL resi burg set entry delay to 45 sec -Entry delay: 30-240 seconds, Exit Delay: 45-254 seconds  and exit delay to max 120 sec. For UL Commercial Burg (UL2610) maximum entry and exit delay should not exceed 60 sec.
Page 31 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Determines the number of times a particular event will record to “EU Events” log before EU Event Swinger Shutdown Count shutdown. The count (3-10) will reset after and arm or disarm event. NOTE: This setting is greyed out and not selectable unless EN Grade 2 is Enabled.
Page 32 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description When enabled the panel display will automatically revert to the Manage My System page WI-FI Warning Messages Enabled as the default page if Wi-Fi is not connected to encourage end users to stay connected. Partitions Disabled Create up to 4 partitions by enabling this feature.
Page 33 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Choose whether or not you want the “Security Page” to appear as part of primary user Security Page Enabled interface on the panel. NOTE: This feature can not be disabled if Partitions are enabled. Choose whether or not you want the “Wellness Page”...
Page 34 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Stream Live Video Cameras to IQ This setting allows a user to view cameras from the IQ Remote. When enabled, Cameras Disabled Remote that are streaming to the primary panel will also stream to the IQ Remote. Determines whether or not the IQ WiFi Dashboard is shown as part of the primary user IQ WiFi Dashboard Enabled...
Page 35 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description SRF Jam Sensitivity Level Normal Choose between HIGH and NORMAL sensitivity levels. NOTE: Not evaluated for UK or CE/EN Grade 2 Zigbee Jam Detection Disabled Future use. Zigbeen Jam Sensitivity Level Disabled Future use. Allow Master Code to Access Security Allow the Master Code to access to the Security Sensor icon, including Auto Learn Disabled...
Page 36 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Set the threshold at which the Panel Ambient Noise Detector determines there is enough Ambient Noise Threshold 85 dB noise to generate an alert. Choose from values between 75 and 95 dB. NOTE: This setting is greyed out and not selectable unless Panel Ambient Noise Detector is Enabled.
Page 37 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description System Health Check as Default Disabled Panel home screen defaults to the System Health Check page if troubles exist. Home Screen Delete All Sensors Deletes all security sensors and Bluetooth devices programmed in the panel. Delete All Z-Wave Devices Performs a factory reset on the Z-Wave controller.
Page 38: 39- System Logs
PROGRAMMING SYSTEM LOGS FIND IT System logs allow the panel to send non-customer identifying information to Swipe down the server for troubleshooting and bug identification. for access Setting Default Description SETTINGS Requires Tell the panel to begin uploading a history of its activity to the server. This Upload logs to manual information is used to troubleshoot bugs and diagnose panel problems.
Page 39: 40- Siren And Alarms
PROGRAMMING SIREN AND ALARMS FIND IT Siren and Alarms Change siren and alarm settings for certain types of alarm events. Swipe down for access Setting Default Description All Sirens Off: This will disable the siren for all alarm types, except SETTINGS for life safety devices, including any hardwire or wireless external sirens.
Page 40 PROGRAMMING SIREN AND ALARMS Setting Default Description When enabled, a confirmed alarm requires two sequential burglary alarms within the Burglary Alarm Confirmation Disabled Burglary Alarm Confirmation Timer window. NOTE: This setting is greyed out and unavailable unless EN Grade 2 is enabled. Timer used for Burglary Alarm Confirmation.
Page 41 PROGRAMMING SIREN AND ALARMS Setting Default Description Police Panic Enabled Allows Police Panic to be enabled or disabled. Fire Panic Enabled Allows Fire Panic to be enabled or disabled. Auxiliary Panic Enabled Allows Auxiliary Panic to be enabled or disabled. Audible Siren for Wireless When this setting is enabled and the system is armed, supervisory failures for non- Disabled...
Page 42: 43- Security And Arming
PROGRAMMING FIND IT SECURITY AND ARMING Security and Arming Change arming settings, entry and exit delays, enable Duress Authentication Swipe down for access and more. Setting Default Description Dealer Code* 2222 Code to access all options SETTINGS Installer Code 1111 Code to access installer options only ADVANCED SETTINGS Determines whether the panel allows the same sensor to trip the...
Page 43 PROGRAMMING SECURITY AND ARMING Setting Default Description When enabled, a screen lock page will appear. Screen lock restricts access to the panel based Screen Lock Disabled on valid user codes. NOTE: This setting is automatically enabled when Partitions are enabled, though it can subsequently be disabled if desired.
Page 44 PROGRAMMING SECURITY AND ARMING Setting Default Description Keyfob Instant Arming Enabled When enabled, turns off exit delay if keyfob is used to arm the system Keyfob Alarm Disarm Disabled When enabled this will Allow a keyfob to disarm alarm events. Keyfob Disarming Enabled When Disabled, a Keyfob will not be able to disarm the panel...
Page 45 PROGRAMMING SECURITY AND ARMING Setting Default Description A second separate entry delay that can be used on a sensor needing more time when tripped Long Entry Delay 100 Secs (45-240secs). With SIA limits disabled the minimum time can be set to 5 secs. NOTE: Not for use with EN Grade 2 A second separate exit delay that can be used on a sensor needing more time when tripped...
Page 46 PROGRAMMING Z-WAVE DEVICE LIST* FIND IT Note: This feature has not been evaluated for EN Grade 2 Z-Wave Device List Swipe down Shows device specific information for programmed Z-Wave devices. for access Pressing “Info” displays: SETTINGS • Product Info ADVANCED SETTINGS •...
Page 47 PROGRAMMING SOUND FIND IT Sound Swipe down Customize panel sounds. Enable/Disable voices, chimes, trouble beeps and for access more. Setting Default Description SETTINGS Controls the panel’ s voice volume, beeps and chime volume, media Volume volume (help videos) and door bell volume through individual sliders ADVANCED SETTINGS Edit Chimes Allows you to select from various chimes for each individual device...
Page 48 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Z-Wave Device Voice Enabled Turns Z-Wave Device voices on (enabled) or off (disabled) Prompts Z-Wave Remote Voice Turns voices on (enabled) or off (disabled) for Z-Wave devices being Enabled Prompts controlled remotely (via Alarm.com) SETTINGS...
Page 49 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down Trouble Beeps for access Toggles all sensor and panel trouble beeps on or off. By default all Trouble Beeps** Disabled trouble beeps are disabled PowerG Siren Trouble Determines whether PowerG sirens sound trouble beeps (enabled) SETTINGS Disabled Beeps...
Page 50 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Partition Sounds* When Partitions are enabled this setting determines whether Fire Global Fire Siren Enabled alarms sound in all partitions (enabled) or in only the partition they are assigned to (disabled) SETTINGS Global Intrusion Disabled...
Page 51 PROGRAMMING PARTITIONS* FIND IT Note: This feature has not been evaluated for EN Grade 2 Partitions Edit the default name of a partition and view a list of users and sensors that Swipe down are currently assigned to a given partition. Partitions 1, 2, 3 & 4 only appear for access when Partitions are enabled and when at least one sensor is learned into them.
Page 52: 54- Local Automation
PROGRAMMING LOCAL AUTOMATION* FIND IT Local Automation This hardcoded scene is designed for Panels installed in new construction Swipe down properties that do not yet have an Alarm.com account activated, but that need to for access manage Z-Wave devices locally in a “vacant home mode”. Runs Daily: SETTINGS - Automatically LOCK all...
Page 53 PROGRAMMING DEVICES FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION DEVICES *Unsupported Z-Wave Devices icon only available through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 54: Security Sensors
SECURITY SENSORS...
Page 55: 57- Security Sensors
SECURITY SENSORS SECURITY SENSORS FIND IT Security Sensors Swipe down Add, edit or delete up to 128 security RF or life safety devices. for access Auto Learn Sensor Sensor Group Pair sensors quickly by tripping or Quick reference to all sensor SETTINGS tampering and then editing the groups and their actions...
Page 56: 58- Auto Learn Sensor
SECURITY SENSORS AUTO LEARN SENSOR Note: SRF433 is not for EN Grade 2 Installations. SRF319 and SRF345 are not for UKCA or CE/EN Grade 2 Installations 1. Select “Auto Learn Sensor” 2. Open/Close or Tamper a sensor to enroll. For PowerG contacts, hold the “enroll” button until the yellow LED flashes.
Page 57: 59- Add Sensor
SECURITY SENSORS ADD SENSOR 1. Select “Add Sensor” (NOTE: These same fields can be edited later from the “Edit Sensor” app) 2. Select the appropriate Source based on the frequency of device being manually learned in 3. Tap the field marked “Sensor DL ID” to open the keyboard. Enter the DL code or Sensor ID on the back of the device and touch “Done”...
Page 58: 61- Partition Name
SECURITY SENSORS PARTITION NAME When Partitions are enabled (see Dealer/Installer Settings) you may then assign a sensor to a specific partition. This will allow independent control and arming of that partition without disrupting the main panel’ s master partition. You may create and use up to 4 partitions.
Page 59 SECURITY SENSORS SENSOR TYPE When adding or editing security devices you can choose from the following sensor types: Door/Window Motion Glass Break Key Fob Keypad Auxiliary Pendant Smoke Detector CO Detector Hardwire Translator Wireless Translator Temperature Heat Water Shock Sensor Freeze Tilt Door Bell...
Page 60 SECURITY SENSORS SENSOR GROUP Sensor groups will change the behavior of the sensor. These are tied directly to your Sensor Type, displaying only what’ s relevant. Touch the “Sensor Group” drop down to change. A full list of Sensor Groups and descriptions can be found under “Sensor Groups”...
Page 61: 63- Sensor Groups
Sensor Group numbers and behaviors remain the same across all frequencies. When pairing a 345 MHz sensor with the Panel, an additional option for “Loop” number will be shown. IQ4 Hub also supports the use of Zigbee daughter card in conjunction with compatible Zigbee devices for UL/ULC Residential Fire and Burglary applications.
Page 62 SENSOR GROUPS DOOR/WINDOW GROUP NAME SUPERVISED SCENARIO Away Instant- Follower Interior door that triggers alarm instantly when system is armed to away Delay mode only This sensor does not report or trigger an alarm. This is a chime only sensor Local Safety Sensor when “Activity Monitoring”...
Page 63 SENSOR GROUPS MOTION GROUP NAME SUPERVISED SCENARIO Active only when armed to “Away”, and trips instantly when motion is Away- Instant Motion detected. Does not trip if an entry/exit sensor is tripped first Active in both “Stay” & “Away” modes, and trips instantly when motion is Stay- Instant Motion detected.
Page 64 SENSOR GROUPS MOTION GROUP NAME SUPERVISED SCENARIO Active in both “Stay” & “Away” modes. During Away mode, trips instantly Away- Instant, Stay- when motion is detected. Does not trip if an entry/exit sensor is tripped Delay Motion first. During Stay mode, triggers an entry delay when motion is detected. Away- Instant Interior Active only when armed to “Away”, and trips instantly when motion is Motion...
Page 65 SENSOR GROUPS GLASS BREAK *345 MHz glass break sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Glass Break Active in both “Stay” and “Away” mode Glass Break -Away Active in “Away” mode only Only KEY FOB *345 MHz Keyfobs will follow the IQ Panel’...
Page 66 SENSOR GROUPS KEY FOB *345 MHz Keyfobs will follow the IQ Panel’ s Keyfob programming and functionality GROUP NAME SUPERVISED SCENARIO Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger an Mobile Auxiliary Auxiliary panic. NOTE: Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2.
Page 67 SENSOR GROUPS KEYPAD GROUP NAME SUPERVISED SCENARIO Installed in a fixed location such as night stand, the keypad is programmed to Fixed Auxiliary trigger an Auxiliary panic. NOTE: Medical functionality has not been evaluated for UL/cUL, UKCA or CE/EN Grade 2. Installed in a fixed location such as night stand, the keypad is programmed to Fixed Silent trigger a silent Auxiliary panic.
Page 68 SENSOR GROUPS AUXILIARY PENDANT *345 MHz auxiliary pendants can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Installed in a fixed location such us under a desk, the button(s) is/are Fixed Intrusion programmed to trigger a police panic Mobile Intrusion Worn or carried, the button(s) is/are programmed to trigger a police panic Installed in a fixed location such us under a desk, the button(s) is/are...
Page 69 SENSOR GROUPS *345 MHz smoke sensors will have the option to change the “Loop” number to 1, 2 or 3. This will allow the sensor to be programmed twice as 2 different SMOKE DETECTOR/HEAT zones where supported by the device GROUP NAME SUPERVISED...
Page 70 SENSOR GROUPS HARDWIRE TRANSLATOR & WIRELESS TRANSLATOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor is tampered in “Stay” or “Away” Takeover mode TILT *345 MHz tilt sensors can be programmed as “Loop” 3 only GROUP NAME SUPERVISED SCENARIO Triggers alarm after “normal delay”...
Page 71 SENSOR GROUPS *345 MHz water sensors will have the option to change the “Loop” number to 1, 2 or 3. This will WATER allow the sensor to be programmed twice as 2 different zones where supported by the device GROUP NAME SUPERVISED SCENARIO...
Page 72 SENSOR GROUPS FREEZE *345 MHz temp sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects low temperatures. Freeze NOTE: temperature sensor functionality has not been evaluated by UL/cUL Freeze Non-Reporting Used for local alerts. Will not report an alarm to the Central Station Please note: When using the PGx905 with Group 52, Freeze, the Low threshold setting is set to 40°F (4°C) by default.
Page 73 SENSOR GROUPS DOOR BELL GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only Local Safety Sensor sensor when “Activity Monitoring” is active, regardless of panel status. Great to automate lights, cameras and notifications etc SIREN GROUP NAME...
Page 74 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO Gives a period of time to exit the home or to disarm the panel when Entry-Exit- Normal Delay returning before sounding the alarm Gives a period of time to exit the home or to disarm the panel when Entry-Exit- Long Delay returning before sounding the alarm.
Page 75 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only sensor Local Safety Sensor when “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, chemical storage etc This sensor reports to the central station and triggers an alarm when Reporting Safety Sensor...
Page 76 SENSOR GROUPS TEMPERATURE GROUP NAME SUPERVISED SCENARIO Only for use with the PowerG Temp Sensor (PGx905). This sensor group does not report to the Central Station. Allows for actual Temp Non Reporting temperature monitoring (thermometer) with customizable high/ low threshold settings Triggers an alarm when sensor detects low temperatures.
Page 77: 80- Sensor Name
SECURITY SENSORS SENSOR NAME When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 78 SECURITY SENSORS SENSOR NAME: CUSTOM DESCRIPTION When you select “Custom Description” as your sensor name the keyboard will appear. Type in the desired name (up to 56 characters) and click “Done. ” The name will appear in the field below “Sensor Name. ” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 79: 82- Chime Type
SECURITY SENSORS CHIME TYPE Because of the dynamic nature of the way the IQ4 Hub pairs and understands each individual sensor, you can program each sensor to have a unique chime or even turn chiming off for that individual sensor. To customize...
Page 80: 83- Voice Prompts
SECURITY SENSORS VOICE PROMPTS Voice prompts annunciate the sensor name when the sensor is opened or tripped.* For door/window sensors, voice prompts are defaulted to “On”. For most other sensors the default is “Off. ” Touch the drop down menu to change. Choose individually which sensors should have voice prompts ON or OFF *NOTE: “Activity Monitoring Sensors”...
Page 81 SECURITY SENSORS SOURCE Source indicates the sensor’ s incoming frequency when pairing to the IQ4 Hub. The following options will be available depending on the pre-installed RF Daughter Card: - PowerG - SecurityRF - SecurityRF-319 - S-Line - SecurityRF-345 - 345RF 2G...
Page 82: 85- Edit Sensor
SECURITY SENSORS EDIT SENSOR FIND IT Edit Sensor Swipe down Edit sensors after they have already been learned in. All fields can be edited for access with the exception of the DL or Sensor ID. To make changes SETTINGS to a sensor, touch the “Pencil”...
Page 83: 86- Delete Sensor
SECURITY SENSORS DELETE SENSOR FIND IT Delete Sensor Swipe down Delete each sensor individually or choose to delete more than one at a time. for access This is useful when needing to replace a sensor all together instead of simply editing programmed information.
Page 84: 87- Sensor Status
SECURITY SENSORS SENSOR STATUS FIND IT Sensor Status Swipe down Monitor sensor status in real time for things like open, close, tamper, idle and for access low battery. This page also SETTINGS allows you to quickly review ADVANCED SETTINGS programming for things like Zone ENTER CODE (1111, 2222) number, Partition,...
Page 85 SECURITY SENSORS SENSOR GROUP FIND IT Sensor Group Swipe down Don’t have this manual handy on an install? Sensor Group gives you digital for access access to view each possible sensor group and its behaviors directly on the panel. The Sensor SETTINGS Group list is sorted by “Type”...
Page 86: Wi-Fi Devices
WI-FI DEVICES...
Page 87 Touchscreen to the panel whether it is connected to the customer's network INSTALLATION Access Point Settings or the panel’ s built in Access Point. Configure the IQ4 Hub’ s DEVICES built in router. Enable/ 3rd Party Connections Disable the router,...
Page 88 WI-FI DEVICES WI-FI DEVICES FIND IT IQ WiFi Connect to and Manage IQ WiFi and IQ WiFi 6 routers QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 89 WI-FI DEVICES CONNECTING TO WI-FI FIND IT To connect to a Wi-Fi network, follow Swipe down for access the steps below: Swipe down from the top menu bar and select settings. SETTINGS Touch Advanced Settings (Installer Code) ADVANCED SETTINGS Then touch “Wi-Fi” ENTER CODE (1111, 2222) INSTALLATION Enable Wi-Fi if not already active...
Page 90: 93- Access Point Settings
WI-FI DEVICES ACCESS POINT SETTINGS WI-FI Access Point: Enable or Disable the Panel Access Point SSID: Change the SSID Name. This is the name that other devices will use to connect to. DHCP IP Range: Modify the DHCP IP Range for the access point. Default is 50.
Page 91 WI-FI DEVICES ACCESS POINT CONNECTED DEVICES View the IP address, Mac address and connected duration of each Wi-Fi client connected to the panel’ s built in router. Select “Actions” to then remove a device that has been associated with the panel. You must remove saved network information from the device otherwise it will re-...
Page 92 WI-FI DEVICES IQ REMOTE DEVICES IQ Remote Devices Pair up to 3 IQ Remote Secondary Touchscreens to the panel via the customer's network or the panel’ s built in access point. 1. Connect the IQ Remote to the panel’ s access point or to the same Wi-Fi network the panel is connected to.
Page 93: 96- 3Rd Party Connections
WI-FI DEVICES 3RD PARTY CONNECTIONS FIND IT Note: Not authorized for EN Grade 2 installations 3rd Party Connections Enable or disable 3rd party connections on the panel. This feature is used for Swipe down specific 3rd party device integration for access Check the “Control4”...
Page 94 WI-FI DEVICES IQ WIFI FIND IT IQ WiFi Connect to and Manage IQ WiFi and IQ WiFi 6 routers. Swipe down for access Manage the SSID, SETTINGS Password, Guest Network, Security Reconnect, IQ ADVANCED SETTINGS WiFi Profile, Dashboard and more on the IQ WiFi ENTER CODE (1111, 2222) and IQ WiFi 6.
Page 95: Z-Wave Devices
Z-WAVE DEVICES...
Page 96 Devices added via event that the network primary SmartStart will show their Delete Failed Device controller is missing or otherwise progress of being included Remove a failed Z-Wave device inoperable. into the network. from the IQ4 Hub’ s memory...
Page 97: 99- Add Device
Z-WAVE DEVICES ADD DEVICE FIND IT 2. Touch “Include” 1. Select “Add Device” Swipe down for access 3. Press the “Pair” or “Learn” button on the device when the message appears. (see individual device documentation for instructions on button location) SETTINGS 4.
Page 98 Z-WAVE DEVICES CLEAR DEVICE Clears Z-Wave device from a network, whether it was enrolled with another controller previously or the IQ4 Hub. Also deletes a device from the IQ4 Hub if currently paired. Panel returns to Z-Wave Device menu when...
Page 99 Z-WAVE DEVICES DELETE FAILED DEVICE Deletes Z-Wave device from the panel. Before adding the device to another network see instructions on how to “Exclude” a Z-Wave device. Only allows a Node ID to be deleted if it has failed and is no longer communicating.
Page 100 Z-WAVE DEVICES REMOVE ALL DEVICES Deletes all Z-Wave devices from the panel and resets the panel’ s Z-Wave Touching “Remove All Devices” controller. brings a confirmation pop-up asking you to confirm your decision to remove all devices. If this controller is the primary controller for your network, resetting it will result in the nodes in your network being...
Page 101 3. “Check” the boxes next to each device that you would like to associate with. Then select “Save” Note: The IQ4 Hub supports Lifeline in Group 1 to send out Device Reset Locally when it has been associated to another Z- Wave Plus device.
Page 102 Z-WAVE SETTINGS FIND IT Z-Wave Settings allow an installer to set a maximum number of Z-Wave devices allowed Swipe down on the IQ4 Hub in all categories and to control other Z-Wave settings. for access Device Default Maximum Number Supported...
Page 103 Z-WAVE DEVICES Z-WAVE SETTINGS Setting Default Description When enabled it allows the ability to apply simple automated actions to lights and switches Access to Automation Enabled directly from the panel Activate or deactivate the Z-Wave radio. Please use this procedure only when the controller Z-Wave Enabled (panel) is missing or inoperable...
Page 104 Z-WAVE DEVICES SMARTSTART FIND IT 2. Touch “Include” 1. Select “SmartStart” Swipe down for access 3. Manually enter the DSK code and select Add DSK. SETTINGS 4. Adjust the device name by touching and making the ADVANCED SETTINGS appropriate selections. ENTER CODE (1111, 2222) 5.
Page 105 Z-WAVE DEVICES PROVISIONING LIST Provisioning List Devices added via SmartStart will show up in the provision list. This list will show the network status of those devices. Once a devices reaches the “Included” state on the panel, it can no longer be deleted using the trash can method and must follow standard clearing process.
Page 106: Bluetooth Devices
BLUETOOTH DEVICES...
Page 107 BLUETOOTH DEVICES BLUETOOTH DEVICES FIND IT Bluetooth Devices Swipe down Add, Edit, Delete and Configure a Bluetooth Device. Bluetooth disarm for access supported via a mobile device. Add Phone Settings SETTINGS Pair up to 5 mobile Bluetooth Toggle Bluetooth on/off, adjust devices.
Page 108 Partition to be disarmed (if Partitions are enabled). 6. Your mobile device will now show under the “Paired Devices” list on the panel. NOTE: Your phone may show the IQ4 Hub as “Not Connected”. This is normal QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 109 BLUETOOTH DEVICES EDIT DEVICE 1. Select the pencil next to the device you would like to edit. 2. Select whether or not you would like to allow a device to disarm the panel when in proximity. 3. Select which Partition you would like the device to disarm.
Page 110 BLUETOOTH DEVICES DELETE DEVICE 1. Select the check box next to the device you would like to delete. 2. Select “Delete” at the bottom of the page. 3. Select “OK” to confirm and delete the device. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 111 BLUETOOTH DEVICES REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once, select “Remove All Devices”. Next select “OK” to confirm you would like to delete. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 112 BLUETOOTH DEVICES SETTINGS BLUETOOTH: Select or un-select this box to enable or disable the Bluetooth radio. BLUETOOTH DISARM: Select or un-select this box to enable or disable the ability to disarm the panel via Bluetooth. To change this on an individual level you must edit the specific device.
Page 113: System Tests
SYSTEM TESTS...
Page 114 SYSTEM TESTS SYSTEM TESTS FIND IT System Tests Swipe down There are many different tests you can perform to ensure the system is for access working properly. Wi-Fi Test Z-Wave Tests SETTINGS Test the panel’ s connection to Test communication between the wireless (Wi-Fi) network devices and the panel.
Page 115 SYSTEM TESTS SYSTEM TESTS FIND IT Swipe down Zigbee Test Daughter Cards Test for access See the last signal strength, Tests the integrity of the average signal strength and installed daughter cards battery voltage on Zigbee sensors. Requires a Zigbee ✓...
Page 116 SYSTEM TESTS WI-FI TEST FIND IT Wi-Fi Test The Wi-Fi test checks the IQ4 Hub’ s connection to your network (router). Swipe down for access Before running this test, be sure to connect the panel to the network. See “customization” section for directions on connecting to Wi-Fi.
Page 117 SYSTEM TESTS SENSOR TEST FIND IT Sensor Test Shows actual dBm signal strength of each sensor and graphs sensor events Swipe down for access against the ambient noise floor of the environment. Also displays the traditional packet count method. The Advanced Sensor Test SETTINGS shows a summary page of each sensor paired to the...
Page 118 SYSTEM TESTS SENSOR TEST FIND IT Noise Floor From the Sensor Test page select the “Settings” cog to view the “Real Time Swipe down for access Noise Floor”. The noise floor represents the dBm threshold at which the panel can no longer sense signals from sensors. Lower dBm levels mean there is less noise or interference on the sensor’...
Page 119 SYSTEM TESTS SENSOR TEST FIND IT Colored points on the graph represent each state change or supervisory signal transmitted from a sensor to the panel. Points are colored based on frequency. Swipe down for access YELLOW line represents a dBm level where signal strength is “Poor” and potential RF failures could occur.
Page 120 SYSTEM TESTS CELLULAR TEST FIND IT Cellular Test Swipe down Test the panel’ s built-in cellular radio connection. You must first activate the for access radio through Alarm.com prior to running this test. Cell signal strength is only available after the test has been ran successfully. SETTINGS ADVANCED SETTINGS To begin the test press...
Page 121 SYSTEM TESTS Z-WAVE TESTS FIND IT Z-Wave Test Swipe down Test the connection between the panel and enrolled Z-Wave devices to for access ensure they are communicating properly. To perform a Z-Wave Test, touch the “Run” button. A successful test will result in a “Pass”...
Page 122 SYSTEM TESTS Z-WAVE TESTS FIND IT Rediscover Network Swipe down After installing or moving a Z-Wave device one should always “Rediscover the for access Network”. This re-maps the network and ensures all devices have the most efficient communication path leading back to the panel. SETTINGS ADVANCED SETTINGS Select a single device or...
Page 123 SYSTEM TESTS Z-WAVE TESTS FIND IT Neighbor Info Swipe down Use “Neighbor Info” to view which devices can “see” each other. The more for access neighbors a device can see means more possible routes back to the controller. SETTINGS Touch “View” next to any device and a pop- ADVANCED SETTINGS up will appear listing...
Page 124 SYSTEM TESTS Z-WAVE TESTS FIND IT Counters Swipe down View a numerical representation of the Z-Wave network. View failed and for access acknowledged commands as a whole or from an individual device. A well designed network should have at least a 98% acknowledgment vs failed rate. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222)
Page 125 SYSTEM TESTS Z-WAVE TESTS COUNTER DESCRIPTION Acked commands no Command was successful and acknowledged by the sensor; it did not use the normal automatic Z-Wave network route auto route to execute the command for this device (command was re-routed on the Z-Wave network in order to succeed) Acked commands auto Command was successful and acknowledged by the sensor;...
Page 126 SYSTEM TESTS Z-WAVE TESTS FIND IT Z-Wave Diagnostics ✓ View a graphical representation of the installed Z-Wave network. View the Swipe down for access network’ s or an individual device’ s last known working route. Use the Key chart to decipher which devices are repeating nodes, have a strong or weaker signal or perhaps need to be moved to another location.
Page 127 SYSTEM TESTS Z-WAVE TESTS FIND IT Advanced Z-Wave Diagnostics Swipe down Advanced Z-Wave diagnostics gives access to Network Health Test, Repeater for access Test & Last Working Route. Network Health Test Shows the minimum, SETTINGS maximum & average node response times on the ADVANCED SETTINGS network Repeater Test...
Page 128 SYSTEM TESTS POWER G TEST FIND IT PowerG Test Swipe down Ping a PowerG sensor and receive back it’ s signal strength. You can view the for access average signal strength over 24hrs as well as review the PowerG PIR CAM image.
Page 129 SYSTEM TESTS POWER G SIGNAL STRENGTH FIND IT PowerG Signal Strength Swipe down This version of the PowerG test allows the Panel to show the actual dBm signal for access strength from a PowerG sensor vs the traditional Strong, Good, Poor measurement.
Page 130 SYSTEM TESTS ZIGBEE TEST FIND IT Zigbee Test Swipe down See the last signal strength, average signal strength and battery voltage on for access Zigbee sensors. SETTINGS ADVANCED SETTINGS STRENGTH can ENTER CODE (1111, 2222) -Strong SYSTEM TESTS -Good ZIGBEE TEST -Poor -No Signal * Requires a Zigbee daughter card...
Page 131 SYSTEM TESTS PANEL GLASS BREAK TEST FIND IT Panel Glass Break Test Swipe down Test the panel’ s microphones via a clap test or glass break test. This will ensure for access the built in detector and microphones are functioning properly when needed. Panel Glass Break must be enabled under Installer Settings to access this test.
Page 132 SYSTEM TESTS PANEL GLASS BREAK TEST FIND IT Glass Break Alarm Test Mode Swipe down Selecting “Start” will enable a 15 min test mode that allows the panel glass for access break detector to be tripped using a glass break simulator. Once tripped an alarm will be sent to the central station.
Page 133 SYSTEM TESTS PANEL GLASS BREAK DETECTION REQUIREMENTS Detection Area - 90° Line of sight - No obstacles - 3ft (0.9m) Minimum from the panel up to 15ft (4.5m) max Panel Installation Requirements: Glass Requirements - Wall mounted - Tempered Glass - 1/8” to 1/4” (3.2mm to 6.4mm) - Power supply connected - Plated Glass - 1/8”...
Page 134 Alarm.com. NOTE: The IQ4 Hub must be connected to a Wi-Fi network to enable Dual Path NOTE: IQ4 Hub is compatible with the following UL/ULC listed monitoring station receivers: SG-System I/II/III/IV/ 5. Wi-Fi is for supplemental use only for UL/cUL...
Page 135 SYSTEM TESTS DAUGHTER CARDS TEST FIND IT Daughter Cards Test Swipe down Tests the integrity of installed daughter cards . Slots not populated will be for access “greyed” out and inaccessible to test. Select “Run” on an individual available card to start the test.
Page 136 SYSTEM TESTS PANEL TEST FIND IT ✓ Panel Test Swipe down Runs through and tests all panel processes either all at once or one at a time. for access SETTINGS Select “Run” to perform ADVANCED SETTINGS an individual test or “Run All”...
Page 137 SYSTEM TESTS AMBIENT NOISE TEST FIND IT Ambient Noise Test Swipe down Run a test to better understand the noise in the environment and whether or for access not the Panel Ambient Noise Detector is likely to trip in a given situation. SETTINGS Select “Start”...
Page 138 SYSTEM TESTS INPUT VOLTAGE TEST FIND IT Input Voltage Test Swipe down Measure the voltage received at the Panel in real-time. for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SYSTEM TESTS If voltage is below 6vDC, you will receive a Press “Start”...
Page 139: Customization
CUSTOMIZATION...
Page 140 CUSTOMIZATION USER MANAGEMENT FIND IT The IQ4 Hub can hold up to 242 user codes. Only Dealer, Installer and Master Swipe down user codes can create or edit user codes. Once a code is created, all for access information can be edited, except for the “User Type”.
Page 141 CUSTOMIZATION DEALER BRANDING* FIND IT Dealer Branding Swipe down Here you can customize the Dealer Contact info. for access Contact Info SETTINGS Edit Dealer Name, Email, ADVANCED SETTINGS Phone #, Zip Code, Website and Tag lines ENTER CODE (2222) On-Screen Branding DEALER BRANDING Load a Custom Logo, Dealer Billboard images or add/...
Page 142 CUSTOMIZATION DEALER BRANDING* FIND IT Contact Info Swipe down Customize your contact info and determine what you’ d like to be displayed for access in “Contact Us”, located on the right side of the “Home Screen” header. Dealer Contact fields allow up to 50 characters, Tag Line 2 allows up to 50. SETTINGS Example: ADVANCED SETTINGS...
Page 143 CUSTOMIZATION DEALER BRANDING* FIND IT On-Screen Branding Swipe down Load a Custom Logo, Dealer Billboard images or add/replace Help Videos for access via the Panel Access Point. Dealer Billboard (photo frame) images cannot be deleted by an end user. SETTINGS 1- Scan the QR Code with your phone camera or manually connect to the ADVANCED SETTINGS...
Page 144 CUSTOMIZATION CONNECTING TO WI-FI FIND IT To connect to a Wi-Fi network, follow Swipe down for access the steps below: Swipe down from the top menu bar and select settings. SETTINGS Touch Advanced Settings (Installer Code) ADVANCED SETTINGS Then touch “Wi-Fi” ENTER CODE (1111, 2222) WI-FI Enable Wi-Fi if not already active...
Page 145 CUSTOMIZATION WEATHER FIND IT TODAY’S FORECAST Today’ s forecast is displayed on the weather icon with a graphical representation of precipitation and High and Low temps. 4-DAY FORECAST Touch the weather icon to get a Touch the weather icon in the 4-day forecast.
Page 146 CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME The IQ4 Hub can be set to display digital photos when not in use. This Swipe down feature, called “Photo Frame”, can be changed or turned off through “Photo for access Frame Settings”.
Page 147 CUSTOMIZATION PHOTO FRAME APP BUTTONS FIND IT PLAY: Starts Photo Frame immediately. Good for testing photo frame Swipe down for access feature appearance and transitions REMOVE PHOTOS: Allows you to remove photos one by one or all at PHOTO FRAME once ADD PHOTOS: Download one of several “Wi-Fi”...
Page 148 CUSTOMIZATION PHOTO FRAME SETTINGS FIND IT Item Default Description Swipe down for access How long each image will show before transitioning to the next image in Duration 1 minute the library (1, 2, or 5 minutes) Effect Dissolve Transition effect used between each image (fade to black, dissolve) Shuffle Enabled Display pictures in random or sequential order...
Page 149: Maintenance
MAINTENANCE...
Page 150 Default Download UPGRADE SOFTWARE Enabled Determines interval the IQ4 Hub will look for software update. Available Automatic Check Interval options are Every Night, Once a Week, Once a Month. Default Once a Week...
Page 151 ADVANCED SETTINGS 3- Touch "Upgrade Software" 4- Touch "Upgrade Using Network" The IQ4 Hub will check for the latest software update. ENTER CODE (1111, 2222) If your panel is up to date you will see a message confirming that you have the most recent software version.
Page 152 MAINTENANCE UPGRADE SOFTWARE USING ACCESS POINT FIND IT Most updates are downloaded over Wi-Fi, but in the event that Wi-Fi is not present at the installation site, a Panel can be updated with files transferred from a local device (phone, Swipe down tablet, computer, etc) via the built-in Panel Access Point.
Page 153 MAINTENANCE AUTOMATIC BACKGROUND CHECK AND DOWNLOAD FIND IT Turning on Automatic Background Check & Download enables the panel to check for a new Swipe down software version based on the Automatic Check Interval (default is Once a Week). for access From the drop down menu select “Settings"...
Page 154 MAINTENANCE NOTE: This device and Lithium Battery shall be recycled and disposed of in accordance BATTERY REPLACEMENT with your country (i.e. US, Canada, etc) and Laws including UK and and European Directives and any other National and Local Regulations and Laws 1.
Page 155 MAINTENANCE BATTERY REPLACEMENT WARNING: The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble, heat above 60°C, or incinerate. Replace battery with Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA or Ningbo Veken Battery Co.
Page 156: Troubleshooting
TROUBLESHOOTING...
Page 157 TROUBLESHOOTING ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) ABOUT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 158 TROUBLESHOOTING ABOUT Item Description Battery Battery Status: Disconnected, Charging, Full Battery Level: Displayed in % Software Version: Current Software Version LInux Version: Software Build Number: Android Version: Hardware Version: Manufacturer: Qolsys Inc. San Jose, CA System Serial #: Hardware PCA Serial #: RF PIC Version: Part #: EEPROM Format Version:...
Page 159 TROUBLESHOOTING ABOUT Item Description Home ID: Manufacturing ID: Z-Wave Z-Wave Firmware Version: Product Type: Z-Wave API Version: Product ID: Modem Firmware Version Radio Software ID PowerG Modem Build Number PowerG RF Band Radio Firmware Version Connection: Connected/Disconnected Speed: Connection speed shown in Mbps Wi-Fi Information IP Address: Panel’...
Page 160 TROUBLESHOOTING POWER DOWN FIND IT DO NOT remove all power without following the steps below. In the event of needing to Swipe down move the panel from one location to another it is safe to unplug the power supply while for access leaving the battery plugged in.
Page 161 TROUBLESHOOTING PANEL REBOOT FIND IT If the panel is experiencing difficulties you can often resolve it by resetting the operating Swipe down system. for access 1. From the drop down menu select “Settings”. 2. Select “Advanced Settings” then enter your installer code 3.
Page 162 TROUBLESHOOTING HARD REBOOT x 30 sec IMPORTANT: Performing a hard reboot may result in data corruption and/or panel failure. Only use this when absolutely necessary. QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 163 TROUBLESHOOTING PANEL TEST TROUBLESHOOTING If you run a panel test and it fails, use the following steps to fix the issue. Test Description If fails: Reboot panel, run test again then if necessary perform a master reset and repeat Arm-Disarm Tests the arm/disarm operation test Checks that photos are loaded in the...
Page 164 TROUBLESHOOTING PANEL TEST TROUBLESHOOTING Test Description If fails: 1) Check to ensure backplate is secure and installed properly. Panel Tamper Check panel Tamper state 2) Repeat test. 1) Inspect the wire leads are secure and properly connected on the terminal block AC Status Check panel AC power status and adapter.
Page 165: Legal
LEGAL...
Page 166 LEGAL IMPORTANT Important warning and information can be found on exterior back of the panel. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
Page 167 LEGAL UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL1023 Household Burglar-Alarm System Units, UL985 Household Fire Warning System Units, ULC-S545 Residential Fire Warning Systems Control Units and ULC-S304 Security Level I Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems. For ULC Installations refer to the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540: - Use only the compatible power supply referenced in this Installation Manual.
Page 168 LEGAL UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS Note: For ULC Residential Fire and Burglary (ULC-S304 Level I) installations set for daily test transmission, Wireless Supervision window shall be set to 4 hours for UL/ULC Residential Fire Installations. Wireless Supervision window shall be set to 24 hours for Residential Burglary Installations only.
Page 169 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL2610 Central Station Burglar-Alarm Units and ULC-S304 Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems, Security Levels I-II. The subscriber control unit shall provide for the connection of protective wiring, conductors, and attachments in accordance with the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681 in USA and in accordance with ULC-S301, CSA C22.1, Canadian Electrical Code, Part I, Safety Standard for Electrical Installations and ULC-S302 Standard for the Installation, Inspection and Testing of Intrusion Alarm Systems, in Canada.
Page 170 - The exit delay shall not exceed 60s (UL) and 45s (ULC Security Level II). Note: For UL certified Commercial Burglary Central Station applications the IQ4 Hub provides an acknowledgment signal to the user interface to confirm that a normal closing signal has been received once the system has been armed. The device causes an audible and visual indication, when it receives the acknowledgment signal transmitted from the monitoring station compatible receiver: “Panel –...
Page 171 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued… Protection of the Control Unit: The local control unit and the local power supply must be protected in one of the following ways: - The control unit and audible alarm device must be in a protected area which is armed 24 hours a day. - Each partition must arm the area protecting the control unit and the audible alarm device power supply.
Page 172 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued… User Information: - The installer should advise the user and note in the User’ s Manual - Service organization name and telephone number - The programmed exit and entry time - Instructions to test system weekly - Note that the installer code cannot arm or disarm the system - The installer should caution the user not to give system information (e.g., codes, bypass methods, etc.) to casual users (e.g., service people) and to only give out codes set to expire within 24 hours...
Page 173 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT This Class [B] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc.
Page 174 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT continued… This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 175 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT continued… Déclaration d'exposition aux radiations:  Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 27 cm de distance entre la source de rayonnement et votre corps.
Page 176 LEGAL CE COMPLIANCE STATEMENT CE DECLARATION OF CONFORMITY This product is in conformity with the Electromagnetic Compatibility Directive 2014/30/EU, the Low Voltage Directive 2014/35/EU, and the RoHS3 Directive (EU) 2015/863. The product is labelled with the CE mark as proof of compliance with the above mentioned European Directives. Also, a CE declaration of conformity (DoC) for this product can be found at www.qolsys.com Simpliﬁed EU Declaration of Conformity Hereby, Qolsys Inc.
Page 177 EUROPEAN EN50131 COMPLIANCE STATEMENT (Only for those products labeled EN50131 Compliant) This product, IQ4 Hub, has been certified by Telefication/Kiwa for installations in accordance with EN50131 up to Grade 2, Class I and meets the requirements of Grade 2, Class I equipment per Standards: EN50131-1:2006+A1:2009+ A2:2017+A3:2020, EN50131-3:2009, EN50131-4: 2019, EN50131-10: 2014, EN50131-6:2017 Type A, EN50136-1:2012, EN50136-2:2013 ATS category SP2, SP4, DP1, DP3.
Page 178 LEGAL EN COMPLIANCE STATEMENT continued… Enable “EN Grade 2” Setting By enabling “EN Grade 2” setting, the following parameters will be changed automatically. - Entry Procedure (EU) - Follows entry procedures and alarm transmission delays specified by EN 50131-1 standards section 8.38 - Enables arming protest feature when trouble conditions are present.
Page 179 1.29+ (for Sur-Gard System IV Receiver), and Sur-Gard SGDRL5-IP version 1.04+ (for Sur-Gard System 5 Receiver). The IQ4 Hub integral communicator is monitored by the control panel and it is programmed via the programming menu available from the website portal.
Page 180 PD6662 COMPLIANCE STATEMENT (Only for those products used in UK installations) The IQ4 Hub is suitable for use in systems installed to conform to PD6662:2017 (with notification options: A, B, C, D, or F) at Security Grade 2 and environmental Class I. BS8243:2010 + A1:2014, where Option: A.
Page 181 LEGAL ADDITIONAL LEGAL INSTRUCTIONS Recycling and Disposal: Dispose in accordance with applicable legislation. This product must be disposed of separately from general household waste. Take it to a designated waste collection point in your area for safe disposal or recycling in accordance with National (i.e. US, Canada, European, Mexico, etc), Regional, State and Local Regulations and Laws.
Page 182: Specifications
SPECIFICATIONS...
Page 183 SPECIFICATIONS - NORTH AMERICA Items Parameters IQ4 Hub Platform Android OS Android 9 LCD Display Size 7” (17.8CM) LCD Resolution 1024 x 600 pixels 300 cd/m Brightness RGB Color 24bit, 16.9 million colors Processor 8 Core Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash...
Page 184 SPECIFICATIONS - NORTH AMERICA Items Parameters IQ4 Hub LED Indicator Status LED Green (Disarmed), Red (Armed), Triple full color RGB LED Speaker/Siren 4w x 1 Front Facing 4watt x1 speaker and 85dB siren Microphone MEMs x 1 1 MEMs (micro electro mechanical system) Microphone...
Page 185 SUPPORTED 319 MHz S-LINE SENSORS Detector Type Model QS1133-840 , (UL Listed M/N: 60-362N-10-319.5), QS1135-840, QS1136-840, IQ Door/Window-S QS1137-840 QS1230-840 , (UL Listed M/N: 60-639-95R), QS1231-840 IQ Motion-S QS1431-840 , (UL Listed M/N: IQ Glass-S) IQ Glass-S QS5110-840 IQ Smoke QS5210-840 IQ CO Keyfobs...
Page 186 SUPPORTED 345 MHz SENSORS Detector Type Model 5816WMWH Door/Window Contact UL RB (NO ULC) 5815 UL RB Door/Window Contact 5800PIR-COM UL RB Motion Detector 5898 UL RB Motion Detector 5800PIR UL RB Motion Detector 5853 Glass Break Detector UL RB 5806W3 Smoke Detector UL RF (NO ULC)
Page 187 SUPPORTED 433 MHz (SRF433 DSC) SENSORS Detector Type Model WS4945NA Door/Window Sensor UL RB WS4904P UL RB Motion Detector WLS914-433 UL RB Motion Detector WLS912L-433 Glass Break Sensor UL RB EV-DW4927SS Shock Sensor UL RB WS4936 Smoke Detector UL RF WS4933 Carbon Monoxide Detector UL RF...
Page 188 UL standards. These devices are to be used only for UL residential fire and burg applications and are not suitable to UL Commercial Burg applications. IQ4 Hub shall use security RF modem radio card model SRF-433AT&T (Digital Life protocol).
Page 189 SUPPORTED POWER-G SENSORS - NORTH AMERICA Detector Type Model PG9945 , PG9307 , PG9309, PG9312 Door/Window UL RF/CB UL RB UL CB PG9935 UL CB Door/Window - Shock Sensor PG9984(P) UL CB Dual Tech (PIR+Microwave) Motion Detector PG9922 UL CB Glassbreak Detector PG9936H UL RF...
Page 190 These devices shall be used only in conjunction with compatible control panel model IQ4 Hub UAE that includes Bukhoor mode. Model IQ4 Hub UAE incorporates the PowerG Modem radio card that operates in the 868MHz band. These products are used for applications in UAE.
Page 191 SPECIFICATIONS - EUROPE & UNITED KINGDOM Items Parameters IQ4 Hub Platform Android OS Android 9 LCD Display Size 7” (17.8CM) LCD Resolution 1024 x 600 pixels Brightness 300 cd/m RGB Color 24bit, 16.9 million colors Processor 8 Core Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash...
Page 192 SPECIFICATIONS - EUROPE & UNITED KINGDOM Items Parameters IQ4 Hub Microphone MEMs x 1 1 MEMs (micro electro mechanical system) Microphone Tamper Tamper Switch Dual Panel and wall tamper switch with spring release Lithium Ion 3.7v/3Ah. Ningbo Veken Battery Co., Ltd, Model VT27 or Icon Energy System Co. Ltd, Model...
Page 193 SUPPORTED POWER-G SENSORS - EUROPE & U.K. Detector Type Model Door/Window PG8945 Door/Window - Shock Sensor PG8935 Dual Tech (PIR+Microwave) Motion Detector PG8984(P) Glassbreak Detector PG8922 Heat Detector PG8936H PG8929, PG8938, PG8939, PG8949 Note: AES128 encryption used, Over Keyfobs 1.000.000 combinations of unique identification codes available. Outdoor Motion Detector PG8944, PG8974(P), PG8994(P) PIR Motion Detector...
Page 194 SUPPORTED 433 MHz SENSORS (ICELAND ONLY - CE COMPLIANT) Detector Type Model Door/Window Sensor WS4945NA Motion Detector WS4904 Motion Detector WLS914-433 Glass Break Sensor WLS912L-433 Shock Sensor EV-DW4927SS Smoke Detector WS4936 Carbon Monoxide Detector WS4933 2 Button Key Fob WS4949 4 Button Key Fob WS4939 Pendant Button...
Page 195: Specifications Latin America
SPECIFICATIONS - LATIN AMERICA (EXLUDES BRAZIL, COSTA RICA) Items Parameters IQ4 Hub Platform Android OS Android 9 LCD Display Size 7” (17.8CM) LCD Resolution 1024 x 600 pixels Brightness 300 cd/m RGB Color 24bit, 16.9 million colors Processor 8 Core...
Page 196 SPECIFICATIONS - LATIN AMERICA (EXLUDES BRAZIL, COSTA RICA) Items Parameters IQ4 Hub Microphone MEMs x 1 1 MEMs (micro electro mechanical system) Microphone Tamper Tamper Switch Dual Panel and wall tamper switch with spring release Lithium Ion 3000mAh. Ningbo Veken Battery Co., Ltd, Model VT27 or Icon Energy System Co. Ltd,...
Page 197 SUPPORTED POWER-G SENSORS - LATIN AMERICA Detector Type Model PG9945 , PG9307, PG9309, PG9312 Door/Window Door/Window - Shock Sensor PG9935 Dual Tech (PIR+Microwave) Motion Detector PG9984(P) Glassbreak Detector PG9922 Heat Detector PG9936H Keyfobs PG9929, PG9939, PG9949, PG9938 Outdoor Motion Detector PG9902, PG9974(P), PG9994(P) PIR Motion Detector PG9904(P), PG9914, PG9924, PG9862, PG9872...
Page 198 Document#: IQP4H-IM-NA Version: 1.1.A.2 Qolsys Inc. proprietary. Revision Date: 2206 Reproduction without permission is not permitted. Software Version: 4.2.0...

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