Trouble Shooting
Problem
APP
Handle does
not operate
(properly)
with Oral-B
App.
Reset to
factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first
use).
Short
stuttering
sounds after
2 minutes or
handle does
not operate
any timer.
Handle does
not charge.
Rattling/loud
noise during
brushing or
turning on.
FOR USA ONLY
Limited 2-Year Warranty
Oral-B warrants this appliance to be free of defects in material and
workmanship for a period of two years from the date of original
purchase at retail. If the appliance exhibits such a defect, Oral-B will, at
its option, repair or replace it without cost for parts and labor. The
product must be carried in or shipped, prepaid and insured
(recommended), to an authorized Oral-B Service Center. Proof of date
of original purchase is required.
The cost to ship the product to an authorized Service Center is the
responsibility of the consumer, the cost to return the product to the
consumer is the responsibility of Oral-B. This warranty does not cover
finishes or normal wear, nor does it cover damage resulting from
accident, misuse, dirt, water, tampering, unreasonable use, service
performed or attempted by unauthorized service agencies, failure to
provide reasonable and necessary maintenance, including recharging,
or units that have been modified or used for commercial purposes.
This appliance is equipped with a Bluetooth Smart approved radio
module. Failure to establish a Bluetooth Smart connection to specific
smart phones is not covered under the device guarantee, unless the
Bluetooth radio module of this appliance is damaged. The Bluetooth
devices are warranted by their own manufacturers and not by Oral-B.
Oral-B does not influence or make any recommendations to device
manufacturers, and therefore Oral-B does not assume any
responsibility for the number of compatible devices with our Bluetooth
systems. Oral-B reserves the right, without any prior notice, to make
any technical modifications or changes to system implementation of
device features, interface, and menu structure changes that are
deemed necessary to ensure that Oral-B systems function reliably.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO TWO YEARS FROM DATE
OF ORIGINAL PURCHASE. IN NO EVENT WILL ORAL-B BE
RESPONSIBLE FOR CONSEQUENTIAL DAMAGES RESULTING FROM
THE USE OF THIS PRODUCT. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above
limitation may not apply to you. This warranty gives you specific legal
rights, and you may have other legal rights which vary from state to
state.
7
Possible reason
1. Oral-B App is
closed.
2. Bluetooth is not
activated on
smartphone.
3. Bluetooth is
disabled on
handle.
4. Bluetooth
connection to
smartphone has
been lost.
5. Your
smartphone
does not
support
Bluetooth 4.2 (or
higher)/
Bluetooth Smart.
6. Outdated Oral-B
App.
Original
functionality
wanted.
1. Battery has a
very low charge
level; handle
does not
operate.
2. Operating
outside standard
temperature
(message on
display and/or
alternating lights
of Smart
Pressure Sensor)
Timer has been
modified/
deactivated via
App.
1. Battery is at a
very low charger
level (0%); it
may take up to
10-15min until
display turns on.
2. Ambient
temperature for
charging is out
of valid range
(< 32°F/0°C and
> 104°F/40°C).
3. Charger may not
be (properly)
connected.
1. Brush head may
not be placed
correctly onto
the brush
handle.
2. Brush head may
be worn.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on
smartphone (described in
its user manual).
3. Enable Bluetooth via display
Settings -> Bluetooth
enable.
4. Pair handle and smartphone
again via App settings. Keep
your smartphone in close
proximity when using it with
handle.
5. Your smartphone must
support Bluetooth 4.2 (or
higher) / Bluetooth Smart in
order to pair handle. Check
app.oralb.com for
compatible smartphones
and country availability of
the Oral-B App.
6. Download latest Oral-B App.
Enter via display Settings ->
Factory Reset (22). Press on/
off button to confirm.
1. Charge at least for 30 min.
2. Always operate in standard
operating temperatures
(> 32°F/0°C and
< 104°F/40°C).
Use App to change timer
settings or perform factory
reset (see App Trouble
Shootings).
1. Charge at least for 30min.
2. Recommended ambient
temperature for charging is
41°F/5°C to 95°F/35°C.
3. Ensure charger is connected
to mains voltage.
1. Check proper fit of brush
head on handle. Small gap
remains in between.
2. Replace brush head.
Need help?
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