Dreametech Dreame H11 Max - Wet and Dry Vacuum Manual

Dreametech Dreame H11 Max - Wet and Dry Vacuum Manual

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Dreametech Dreame H11 Max - Wet and Dry Vacuum Manual

Registration Quick Start

Welcome to register a Dreame account by scaning the QR code. You are available for the User Manual and Special Offers.

With it you are obtaining a high quality product that is engineered for optimal performance.
If you have any questions on the product, please contact us: aftersales@dreame.tech.

Product Overview

Packing List

Product Overview - Part 1 - Packing List
Note: The images in this manual are for illustrative purposes only. The actual product may differ.

Vacuum

Product Overview - Part 2 - Vacuum

Roller Brush Assembly

Product Overview - Part 3 - Roller Brush Assembly

Charging Base

Product Overview - Part 4 - Charging Base

Display Screen

Product Overview - Part 5 - Display Screen

  1. Dust Level Indicator
    The color of the curve changes with the amount of dust in real time
  2. Self-Cleaning
  3. Auto Mode
  4. Water Absorption Mode
  5. Battery Level Indicator
    • Green: battery level > 20%
    • Orange: battery level ≤ 20%
  6. Battery Status/Error
  7. Clean Water Tank
    Blinking orange: clean water tank empty
  8. Tube Blocked
  9. Dirty Water Tank
    Blinking red:
    dirty water tank full
    dirty water tank not
    installed
  10. Roller Brush Stuck / Roller Brush Not Installed

Voice Prompt Button

Voice Prompt Button
Voice Prompt Button

  • Press briefly to activate voice prompt or adjust the
  • Press and hold for 3 volume seconds to switch between languages

Installation

Charging Base Installation

Install the accessory holder into the charging base as indicated.

Vacuum Installation Diagram

Insert the end of the handle assembly vertically into the port on the top of the vacuum as indicated, you will feel it click in place.
Note: To disassemble the handle, please use a hard object to reach into the hole on the back of the vacuum to press the contacts, and at the same time pull the handle upwards.
Vacuum Installation Diagram

Charging

Note: Fully charge the vacuum before using it for the first time.

  1. Place the charging base on the level ground against a wall. Connect one end of the power adapter to the charging base and another end to a home socket.
  2. Place the vacuum on the charging base, the on the screen lights up to indicate the charging status. The number on the display screen represents the current battery level in a percentage during charging. When the number is at 100, the battery is fully charged. Once the vacuum is fully charged, the indicator will turn off after 10 seconds.
    Charging
    Note: No operation for 15 minutes after being fully charged, the vacuum begins sleeping.

How to Use

Fill the Clean Water Tank

  1. Press the clean water tank release button and pull the tank outward to remove it.
  2. Open the tank cover and add enough clean water to the clean water tank.
  3. Tightly close the tank cover after the water has been added.
  4. Install the clean water tank into the main body until you hear a click.
    Install the clean water tank

Start Cleaning

The vacuum is equipped with an upright/tilt switch. Please use it at an angle after turning it on.
Short press the to power on and the vacuum starts cleaning. Press again to stop working.

Note: When the vacuum is working, do not lift it up and down or move it, and do not tilt the vacuum to one side or lay it flat to protect against the dirty water back into the vacuum.
Do not recline the vacuum more than 140° to protect against water leakage.
Do not recline the vacuum more than 140°

Auto Mode/Water Absorption Mode

The vacuum is powered on by default in Auto mode, you can switch to the Water Absorption mode according to actual needs.
Auto Mode: The vacuum will adjust the suction power according to the stains on the ground.
Water Absorption Mode: If there is water on the ground, the water absorption mode can be selected to clean it up.

Care & Maintenance

Tips:

  1. Make sure the vacuum is unplugged in and not working.
  2. Parts need to be replaced if necessary. Please use the parts designated by the original factory to avoid damage to the product due to unsuitability.
  3. If the vacuum is not used for an extended period, fully charge it, unplug its charger, and store it in a cool, low-humidity environment away from direct sunlight. To avoid over-discharge of the battery, recharge the vacuum at least once every 3 months.

One-Click Self-Cleaning

* The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.

  1. Place the vacuum upright on the charging base after designated cleanups and make sure the clean water tank is full.
  2. Press the self-cleaning button on the top of the handle briefly, the self-cleaning indicator lights up on the screen and the self-cleaning starts.
  3. The vacuum will continue to recharge after the self-cleaning is finished. self-cleaning function. Please fill the clean water tank and empty the dirty water tank before activation, and this function can be activated only when the vacuum is charged and the battery level is more than 30%.
    One-Click Self-Cleaning
    Note:
    • If the deep self-cleaning is needed, press and hold the button to activate the deep self-cleaning function. Please fill the clean water tank and empty the dirty water tank before activation, and this function can be activated only when the vacuum is charged and the battery level is more than 30%.
    • After self-cleaning is completed, clean the dirty water tank in time. If there are residual stains on the base, please clean up the base in time.

Clean the Roller Brush Cover

* Clean it as needed.

  1. As shown in the figure, press the roller brush cover release buttons on both sides outward to remove the roller brush cover.
    Clean the Roller Brush Cover - Step 1
  2. Rinse the roller brush cover with clean water until it is clean.
  3. The cover must be thoroughly dried before use.
  4. Align the brush cover with the right slot on the vacuum and press the cover down until you hear a click.

Clean the Roller Brush

* Clean it as needed, it is recommended to replace it every 3 to 6 months.

  1. Pull up the left handle of the roller brush and take it out.
  2. Use the included cleaning brush to remove hairs and debris that get stuck in the roller brush and rinse it with clean water. The roller brush must be thoroughly dried before use.
    Clean the Roller Brush
  3. Wipe the dust from the dust intake with a dry cloth or paper towel. Never rinse it with water.
  4. After cleaning is completed, align the right end of the roller brush with the right slot on the vacuum and push the left end into the left slot on the vacuum until it clicks into place.

Clean the Dirty Water Tank

* It is recommended to empty the dirty water tank after each use, and before and after the self-cleaning function is enabled.

  1. Press the dirty water tank release button and pull it out as indicated.
  2. Hold the tank with one hand and pull up the tank cover with another hand to pour out the dirty water.
    Clean the Dirty Water Tank - Step 1
  3. Rinse the tank and tank cover with clean water. Clean the inner wall of the tank with the included cleaning brush.
    Clean the Dirty Water Tank - Step 2
  4. After the cleaning is completed, close the tank cover, snap the bottom of the tank into the support position of the vacuum, and gently push the tank until you hear a click.
    Clean the Dirty Water Tank - Step 3

Clean the Filter

* It is recommended to clean it after each use and replace it every 3 to 6 months.

  1. Remove the filter from the top of the dirty water tank.
  2. Rinse the filter with clean water. Thoroughly dry it before re-installing it.

Clean the Tube

Remove the dirty water tank, wipe it with a damp cloth to clean up the dirt in the tube before use.
Clean the Tube

FAQ

Error Possible Cause Solution



The vacuum does not work.

The handle assembly has not been installed in place. Reinstall the handle assembly.
The vacuum is out of battery or low on power. Fully charge the vacuum, then continue to use it.
The vacuum is upright. Recline the vacuum.
The roller brush has not been installed in place, or the roller brush is stuck. Reinstall or clean the roller brush.
The dirty water tank has not been installed in place. Reinstall the dirty water tank.
The dirty water tank is full. Empty the dirty water tank.


Weak suction force.
The filter is clogged. Clean the filter.
The roller brush cover, filter, and clean water tank have not been installed in place. Make sure the parts have been installed in place before use.
The roller brush is entangled by hairs. Refer to the maintenance manual [Clean the Roller Brush] section.
There are some foreign objects in the tube or the tube is blocked. Clean the tube.
The motor
is making a strange noise.
Too much dirty water in the dirty water tank. Empty the dirty water tank.
The main suction opening is blocked. Clear any blockage in the main suction opening.
The battery status indicator
does not light up while charging.
The power adapter is not plugged into the electrical outlet. Make sure the power adapter is plugged in properly.
The power adapter is not connected to the charging base properly. Make sure they are connected properly.
The battery status indicator does not light up while charging. The charging base is not connected to the vacuum properly. Make sure the vacuum is in place.
No water flow comes out of the vacuum. The clean water tank has not been installed in place, or the clean water tank is empty. Reinstall or fill the clean water tank.
Water leakage
from the top of the dirty water tank.
A collision or a sharp pull causes water to enter the motor. Move gently back and forth when the vacuum is turned on.
The filter is not completely dry after being cleaned. Thoroughly dry the filter before use.


Self-cleaning failed.

The roller brush may be jammed by large particles. Open the brush cover to check and clean the roller brush.
The vacuum is not being charged. Make sure the vacuum is charged before activating the self-cleaning function.
The self-cleaning cannot be started if the battery level is less than 10%. The self-cleaning function can be enabled only when the vacuum is charged and the battery level is more than 10%.
The dirty water tank has not been installed in place, or the dirty water tank is full. Reinstall or empty the dirty water tank.
The clean water tank has not been installed in place, or the clean water tank is empty. Reinstall or fill the clean water tank.

Troubleshooting

If the vacuum is not working properly, the screen display will show an error message.

Error Icon Possible Cause Solution
Clean water tank empty Fill the clean water tank.

Dirty water tank not installed Install the dirty water tank.
Dirty water tank full Empty the dirty water tank.

Roller brush stuck Clean the roller brush with the included cleaning brush.
Roller brush not installed Install the roller brush.

Tube blocked Check whether the filter is clogged.
Refer to the maintenance manual [Clean the Tube] section.

Please refer to the troubleshooting table to find your solution.

Troubleshooting Code Possible Cause Solution
E1/EE/EF Motor error Please contact customer service.
E2/E3/E7/E8/E9 Battery failure Please contact customer service.
E4/E5 Power adapter incompatible Please use the original power adapter, or contact customer service.
E6 Battery overheating Wait until the battery's temperature returns normal, then continue to use the vacuum.

Specifications

Vacuum
Model VWV8 Charging Time Approx. 5 hours
Rated Voltage 21.6 V Charging Voltage 26 V
Rated Power 200 W Rated Capacity 3650 mAh
Nominal Capacity 4000 mAh Dirty Water Tank Capacity 500 mL
Clean Water Tank Capacity 900 mL
Power Adapter
Model YLS0251B-E260090 (EU) /
YLS0251A-A260090 (AU)
Average Active Efficiency 87.28%
Input 100-240 V ~ 50/60 Hz
0.8 A Max
Efficiency at Low Load (10%) 79.74%
Output 26 V 0.9 A No-Load Power Consumption 0.08 W
  • This product contains batteries that can only be replaced by qualified technicians or after-sales service.
  • This product contains batteries that are non-replaceable.
  • The lithium-ion battery pack contains substances that are hazardous to the environment. Before disposing of the vacuum, please follow the below instructions:
    • Before removing the battery, disconnect the power and run out the battery as much as possible, then remove the bottom cover of the device by unscrewing the screws.
    • Disconnect the terminals to remove the battery. To avoid the risk of hazard, do not damage the battery cover.
    • Then discard, or recycle the battery in accordance with local laws and regulations of the country or region it is used in.

WEEE Information


All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Dreametech Dreame H11 Max - Wet and Dry Vacuum Manual

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