Typical Troubleshooting - 70mai Hiker 400 User Manual

Typical troubleshooting

Issue Possible cause
AC power adapter has no output, or the AC power
adapter is not well connected to the DC input port.
PD power adapter has no output, or the Type-C
cable is not well connected to the Type-C port.
Power station
cannot be The connection between the car charging cable and
recharged the DC input port or car cigarette lighter is loose.
The engine has not been turned on, so there is no
power to the car cigarette lighter.
There is no power in the output port of solar panel.
Other causes
The power cable of the electrical device is not
connected to the output port of the power station.
Power station
has no output
The DC/AC output switch is not turned on.
Other causes
The ECO (Auto turn off output for no load) function
is triggered because the load device is in low load or
idle state for a long time.
Power station
output is
The AC/DC OFF timer is set and the AC/DC output
interrupted
turns off when the time expires.
Other causes
Solution
• Check if the AC power adapter (including the cable and the plug) is broken or deformed.
• Ensure the power station and the AC power adapter are well connected.
• Ensure the two-pin plug is connected to the power socket.
• Check if the cable or the PD power adapter is broken or deformed.
• Ensure the power station, Type-C cable and PD power adapter are well connected.
• Ensure the PD power adapter is connected to the power socket.
• Check if the cable is broken or loose.
• Ensure the car charging cable, the car cigarette lighter and the power station are well
connected.
• Clean away any dust or dirt on the contact points of the car cigarette lighter.
• Start the engine of the car.
• Check if the cable or connector is broken or loose.
• Ensure that the connection is tight and secure.
• Contact the service center.
• Check if the power cable or the port of the electrical device is broken or deformed.
• Ensure that the connection is tight and secure.
• Turn on the DC/AC output switch.
• Contact the service center.
• Disable ECO (Auto turn off output for no load) function by pressing the function button or
through the app.
• Set a longer no load or low load duration in the app.
• Disable or adjust the AC/DC OFF timer through the app.
• Contact the service center.
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