Error Code And Troubleshooting; Error Code 21H - SNAPCYCLE Infinity User Manual

6. Error Code and Troubleshooting

Snapcycle LCD display will show a warning message with this
error codes on the screen, listed in the table below.

6.1 Error Code 21H

Definition: This error code means there is too much current being drawn from the controller. When
such abnormality happens, our LCD may stop working and show this error message on the screen.
Possible Causes:
• Using a third-party motor with a power rating higher than what is compatible with our
controller
When the electrical system is modified by connecting additional lamps, or other
•
electric components to the controller, resulting in higher current leaving the
controller.
• Snapcycle controllers for Infinity model is rated 48V /22A for its continuous current,
48V / 25A for the maximum current. When the transient current exceeds the
maximum current, or the continuous current exceeds the rated current of 22A, this
error message will show up and it basically means that the transient current is over
25A or the continuous current is over 22A.
What should I do:
Re-instate your Snapcycle ebike by replacing third-party components with original parts that are
compatible with its original design, and removing all additional electrical add-ons that are drawing
current from the controller.
If it still does not solve your problem, contact Snapcycle customer support team via email at
support@snapcycle.com. Most likely, you would need to get your controller replaced.
Error Code
21H Current Abnormality in Controller
22H Throttle Connection Error
24H Motor Hall Sensor Error
30H Communication Error
icon on the screen, and also show
Error description
16