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IDEX FIRE AND SAFETY
FAQs
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Q: I don't see my data on the hub, did you get it? Roughly how long does a data transfer to take?
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After triggering opmode 5, data upload should commence with 30 sec to 1 minute. You will see the green lights illuminated on the tool dashcap. Data transfer is
complete when these lights stop flashing and the dash cap lights turn off. The amount of time for data uploads depends on the amount of data contained. It can take
approximately 30 seconds to several minutes.
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Q: Is there anything that tells the user the data send was successful or failed?
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If the green lights start flashing when opmode 5 is uploaded, it means the tool is uploading data. There is nothing else on the dashcap that tells you the upload was
successful. The only other way to confirm if the data was sent is to check Captium and look for the run logs.
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Q: What determines when the tool will start a data send attempt or stop trying to send data?
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The tool can attempt to send data in 2 ways – one automatically and one manually. Automatic data transfer can begin when the tool has a battery inserted and the
tool is OFF. The device will search every 20 minutes for a network it recognizes. After 3 attempts, the tool will wait 45 minutes before carrying out a final search. If it
cannot locate an networks it recognizes, it will stop the search and leave the data in the internal memory. The process is reset and begins all over after turning ON
and OFF the tool. If there is no data to send, the tool doesn't search for a network. The manual way to trigger upload data is by manually activating it by turning the
start grip to CLOSE and pressing the POWER button for approximately 20 seconds until the Wi-Fi icon comes on.
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Q: How many attempts will the tool make to send data?
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After 3 attempts, the tool will wait 45 minutes before carrying out a final search. If it cannot locate an networks it recognizes, it will stop the search and leave the data
in the internal memory.
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Q: How long does it take sent data to be displayed on the Hub?
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The run logs will begin to load onto the website, and you should see them trickle in one by one approx. 1 min after the data transfer begins and continue to do so until
all have been uploaded. They don't all upload at once – it's one by one.
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Q: Is there anything that shows when the tool last connected or failed during data send?
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The last data loaded will be the last time the unit connected and send data. There is not an indication for connected and no data sent.
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