Summary of Contents for Idex E3 Connect
- Page 1 IDEX FIRE AND SAFETY E3 Connect Captium Data Hub Onboarding Guide for End Users O U R T R U S T E D B R A N D S...
- Page 2 IDEX FIRE AND SAFETY Learning Sections Organization setup & admin users Tool Setup Captium Data Hub Tour...
- Page 3 IDEX FIRE AND SAFETY Pre-Tool Delivery...
- Page 4 IDEX FIRE AND SAFETY End User Organization & User Setup • Register your department and admin user here: https://captiumconnect.com/captium-account- request/ • They will receive an email invite to activate their access. • The first Customer Admin user will be prompted 1.
- Page 5 IDEX FIRE AND SAFETY New Administrator Setup 1.Verify contact information and set password 2.Accept Terms & Conditions...
- Page 6 IDEX FIRE AND SAFETY New Administrator Setup • As the administrator for your organization, you will be asked to select dealers or OEMs you grant permission to see your tool data. • Select the Add Dealer button to find a dealer to grant permission to your tool data.
- Page 7 IDEX FIRE AND SAFETY New Administrator Setup 1. Enter the name of the HURST authorized dealer you grant permission to see your data. 2. Click the Plus button add them.
- Page 8 IDEX FIRE AND SAFETY New Administrator Setup When you return to the first step, you can add another dealer or continue.
- Page 9 IDEX FIRE AND SAFETY New Administrator Setup Select the Remove button to revoke permission to the dealer or OEM. ...
- Page 10 IDEX FIRE AND SAFETY New Administrator Setup Confirm or update your organization details...
- Page 11 IDEX FIRE AND SAFETY New Administrator Setup Add users from your organization to access the Captium Data Hub for your organization by selecting the Add User button...
- Page 12 IDEX FIRE AND SAFETY New Administrator Setup • Enter their contact information, select their role. Select Add to continue. • You can select multiple users to add to your organization...
- Page 13 IDEX FIRE AND SAFETY New Administrator Setup Next, you can select Claim Tool to gain access to your tool data.
- Page 14 IDEX FIRE AND SAFETY Post-Tool Delivery Claiming your Tool...
- Page 15 IDEX FIRE AND SAFETY Claiming Your Tool 210104‐0001 Only users logged in with the Customer Admin role can Claim tools for their organization 1. Locate your tool serial number. 2. Go to Equipment >> +Claim Tool 3. Enter the serial number of your device and add two extra zeros before the last two digits of the serial number of your tool 4.
- Page 16 IDEX FIRE AND SAFETY Claiming Your Tool 1. Give your tool a name and description 2. Choose the Dealer that Sold the Tool 3. Select Claim 4. Once successfully added, you will be directed to the About Tool Page 5. Manage the technical details of the tool and make edits and any time. The About Tool page always...
- Page 17 IDEX FIRE AND SAFETY Claiming Your Batteries and Chargers 1. Locate the serial number on your battery or charger 2. Go to Equipment >> +Claim Battery or +Claim Charger 3. Enter the serial number and select Search 4. Give your battery or charger a name 5.
- Page 18 IDEX FIRE AND SAFETY Connecting your Tool How data is sent Requirements Configuring your tool Wi-Fi connection...
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Page 19: Sending Data
IDEX FIRE AND SAFETY Sending Data Data Collection Directly from the Tool • E3 automatically collects data from the tool, battery, and charger when activated • After 20 minutes of inactivity E3 will attempt to push data through the Wi‐Fi connection, should it fail to get a connection 3 times it will wait 45min and make a finally attempt Data is Transferred Via Wi‐Fi • Each E3 CONNECT Tool is equipped with a Wi‐Fi enabled chip • Valid Wi‐Fi networks are configured by the user Data is uploaded via Wi‐Fi Router Connection • Tools can store up to 10 unique Wi‐fi networks and will connection the strongest signal when it’s time to send data • Collected data is visible in Captium shortly after the send process starts... - Page 20 IDEX FIRE AND SAFETY Requirements • Wi-Fi router with internet connection in range of the tool • A cellphone or computer with Wi-Fi to connect to the tool to configure it...
- Page 21 IDEX FIRE AND SAFETY Enable Your Tools Access Point Operation Command Star‐wheel Sequence Indicator 1. Start with the tool turned off Mode 2. Hold the star-wheel in the open Star‐wheel open + hold Wi‐Fi Opmode 6 on/off button for 15 Open, Close, WIFI Icon Configuration position, while pressing and seconds holding the power button, for 15 seconds 3.
- Page 22 IDEX FIRE AND SAFETY Connecting to your Tools Access Point 1. Using a computer or phone search for the Tools Wi-Fi “Jaws of Life” 2. Connect to this network 3. When prompted enter the password 12345678...
- Page 23 IDEX FIRE AND SAFETY Configuring the Tool to Connect to the Wi-Fi 1. Once connected to the tools access point Open any web browser and navigate the URL to http://192.168.66.1/ or scan QR code on serial tag 2. Click on the Network SSID drop down and select the network the E3 tool should connect to for internet access and enter the password 3.
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Page 24: Uploading Data
IDEX FIRE AND SAFETY Uploading Data If the tool was not able to send data during the automatic send cycle, you can manually trigger a send. Operation Command Star‐wheel Sequence Indicator Mode Star‐wheel close + Close, Red Power, WIFI Opmode 5 Log Upload on/off for 15 seconds Icon When you see this on the ... - Page 25 IDEX FIRE AND SAFETY Advanced Wi-Fi requirements • E3 requires a DHCP server to assign it an IP address • The protocol and ports used for contacting our servers must be open...
- Page 26 IDEX FIRE AND SAFETY Captium Data Hub Site Tour Locator Map Dashboard Tools Run Logs Alerts Service Requests Batteries Chargers...
- Page 27 IDEX FIRE AND SAFETY E3 Connect – Device Management • Upload location and status of every connected tool • All registered tools are visible in the Captium cloud • Filter on tools with critical status indicators • Color Status Indicators •...
- Page 28 IDEX FIRE AND SAFETY Equipment Section • Customers can view all the connected tools, batteries and chargers in their fleet while a dealer will see all the equipment where end users have granted permission. 1. Once you claim your tools, you can see all...
- Page 29 IDEX FIRE AND SAFETY Rescue Tool Page 1. Once you claim your tools, you can see all tools that belong to your organization or granted permission 2. Search for a specific tool using the search bar and entering and value in the columns...
- Page 30 IDEX FIRE AND SAFETY About Tool From the main Tool page, select the About Tool button to view more technical details about the tool.
- Page 31 IDEX FIRE AND SAFETY Run Log Data • From the Run Logs tab, select View Run Log from the Action column from any run to view the details. • Run logs show total power on time, temperature, current, voltage, last connected battery...
- Page 32 IDEX FIRE AND SAFETY Alerts • Establish Tool Health and Maintenance • Early fault detection resulting in reduced downtime • Ensure tools and batteries are performing at optimal conditions • Generate reminders for routine maintenance • Track all records in...
- Page 33 IDEX FIRE AND SAFETY E3 Connect – Tool Alerts Alert Source Description Suggested Action Tool Tool has fallen from a critical height and may been damaged Inspect tool for cracks and leaks Drop Alert • Early Fault Detection and Reduction of Downtime Tool The cutter or combi has been rotated over a 15⁰ angle Review blades and links for cracks. Check center bolt torque Tool Roll Alert Tool Tool has been submerged in fresh water Rinse, clean and treat tool to prevent corrosion Tool Submerged Tool Tool has been submerged in salt water Rinse, clean and treat tool to prevent corrosion Tool Submerged in Salt Water Tool Tool with a freshwater battery is submerged in salt water Inspect tool and battery contacts for corrosion and change out Tool Improperly used components if found in Salt Water Tool Tool was submerged in for over 60 Min Inspect tool and battery contacts for corrosion and change out ...
- Page 34 IDEX FIRE AND SAFETY E3 Connect – Battery and Charger Alerts Alert Source Description Suggested Action Battery New tool firmware available for download Download firmware. Place tool into firmware update mode and download to Tool Firmware • Early Fault Detection and Reduction of Downtime tool. Tool is updated Battery Firmware Battery New battery firmware available for download Download firmware. Put tool into firmware update mode and download to tool with battery attached to tool for update. Battery is updated Battery Battery capacity less than 35% at last data transfer Charge battery Battery State of Charge Battery Current consumption detected by battery is too high Inspect connected devices to battery Battery Safety Message Battery Measures the battery’s ability to hold a charge Conduct diagnostic on battery and potentially replace Battery Health Charger New charger firmware available for download Download firmware. Put tool into firmware update mode and download ...
- Page 35 IDEX FIRE AND SAFETY Request Service from Dealer • If an alert is present for a tool, battery or charger, customers can request service from their dealer. • You will receive an email from the end user indicating their need for service.
- Page 36 IDEX FIRE AND SAFETY Resolve Alerts • Once you have addressed the Alert, you can select Resolve Alert from the selected row. • This will remove the Alert from default view and update the Equipment Health Dashboard...
- Page 37 IDEX FIRE AND SAFETY Lifetime Usage Stats View critical data on the overall usage of the tool.
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Page 38: Document Library
IDEX FIRE AND SAFETY Document Library View essential equipment manuals pre-loaded by the manufacturer and add your own documents specific to your organization’s needs. - Page 39 IDEX FIRE AND SAFETY Related Device History See the last known related batteries or charges associated with the tool each time it connects and uploads data.
- Page 40 IDEX FIRE AND SAFETY Batteries & Chargers • Like the Tools pages, for batteries and chargers, you can view and resolve alerts, see related device history and manage documents. • The Battery page, includes visual gauges indicating the state of charge...
- Page 41 IDEX FIRE AND SAFETY FAQs • Q: I don’t see my data on the hub, did you get it? Roughly how long does a data transfer to take? • After triggering opmode 5, data upload should commence with 30 sec to 1 minute. You will see the green lights illuminated on the tool dashcap. Data transfer is complete when these lights stop flashing and the dash cap lights turn off.
- Page 42 IDEX FIRE AND SAFETY Resources Captium Data Hub – http://view.captiumconnect.com Captium Data Hub Support Center – includes Videos and Manual https://captiumconnect.com/support-center/ E3 Connect Manual – https://www.jawsoflife.com Contacting HURST Call 800-537-2659 Send a request to firesafetytech@idexcorp.com...