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TROUBLESHOOTING
NO LIGHTS ON THE AUDITOR
Check for voltage on the device. If voltage is present but all lights are still off, make
sure green plug is seated correctly and power cycle the device.
L3 OFF OR L3 FLASHING
This indicates that the Auditor has poor/no signal. Improve signal by installing a high
gain 4G antenna. Contact Support to see if stock is available.
NO LIGHT/ RED LIGHTS ON MODBUS INDICATOR (MB)
The link below contains information to help you troubleshoot a Modbus Connection
Issue (Red Modbus Light):
https://service.wattwatchers.com.au/troubleshooting-Modbus-connection-issue-red-
Modbus-light
FAQs
CAN THE CT CABLES BE EXTENDED?
Yes, the CT cables can be extended up to 10m. Contact us if you need recommended
cable specifications.
HOW FAR APART CAN THE PMC AND THE AUDITOR BE?
We recommend avoiding extending beyond 50m, if possible.
CAN I USE AN EXISTING BREAKER TO FEED THE A6M+ONE?
Yes, just remember to follow the electrical rules of your jurisdiction.
Looking for an answer you can not find here?
Information regarding software, hardware, FAQs, and
more can be searched in our service page by scanning the
https://service.wattwatchers.com.au
Support request
© 2023 Wattwatchers Pty Ltd ABN 47 123 010 588
QR code or going to:
Need help? You can lodge a support request by using the
link below, or by scanning the QR code (to the left). You
can also send an email to support@wattwatchers.com.au
Support responds via email only
https://wattwatchers.com.au/support/submit-request
SUPPORT
Service page
v2.0
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