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Contact Information
Problem
Lost dots (incompletely formed
characters)
Horizontally or vertically
misaligned character positions
Erratic character height
Vertically misaligned print
Contact Information
Printronix Customer Support Center
IMPORTANT
Please have the following information available prior to calling
the Printronix Customer Support Center:
•
Model number
•
Serial number (located on the back of the printer)
•
Installed options (i.e., interface and host type if applicable to
the problem)
•
Configuration printout (Press PRT CONFIG on the control
panel, then press Enter)
•
Is the problem with a new install or an existing printer?
•
Description of the problem (be specific)
•
Good and bad samples that clearly show the problem (faxing of
these samples may be required)
Americas
Europe, Middle East, and Africa
Asia Pacific
China
http://www.printronix.com/public/servicessupport/default.aspx
26
Corrective Action
•
Lower the forms thickness lever.
•
Adjust the paper tension horizontally by
moving the right tractor. Print quality can be
affected if it is too loose or too tight.
•
Clear the paper path of any obstructions.
•
If problems persists, contact a service
representative.
(714) 368-2686
(31) 24 6489 410
(65) 6548 4114
(86) 800-999-6836
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