Related Manuals for HIKVISION DS-2CD2347G2-LSU
Summary of Contents for HIKVISION DS-2CD2347G2-LSU
- Page 1 IP camera Troubleshooting Tips Hikvision Call Center Common Issues Training IPSC\ International Technical Support and Service Department...
- Page 2 Contents TOP 10 questions about IP Camera...
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Page 3: Hard Reset
I forgot the password of IP CAMERA, how to reset it？ Whether they could hard reset HARD RESET HARD RESET with default password If not，what is the version of the camera LOWER THAN 5.3.0 ---SECURE CODE Above 5.3.0—XML/ QR CODE... -
Page 4: Reset Failed
XML/ QR CODE 1. Please kindly turn off the firewall. 2. Reboot Hikvision device and computer which installed SADP. Or connect the computer which installed SADP to Hikvision device via cable directly. 3. Then use SADP tool to export the xml file, and send it to corresponding support team within 48 hours. - Page 5 When downloading the firmware ，usually the customers download firmware from official website. Some camera has the same model name , the only difference is the Hikvision device model has（capital letter）behind it, but they have two different firmware. For example，...
- Page 6 How to find correct firmware?
- Page 7 How to find correct 9 digits serial number? The serial number could be checked on the label picture.
- Page 8 How to find correct 9 digits serial number?
- Page 9 How to find correct firmware?
- Page 10 The image is reddish, camera’s ICR filter stuck Issue phenomenon: The image is pink...
- Page 11 Solution: Please login to web page of device, go to Configuration—Image—Display settings to switch the Day& Night mode manually. If it is still unavailable, please kindly send the device to your dealer or contact local team http://www.hikvision.com/en/Corporate/Contact-Us for help...
- Page 12 How do i enter the web client of camera DS-2CV2Q21FD-IW? Sorry to tell you that this camera does not support web access. If you want to visit the device on computer, please kindly follow the link to download iVMS-4200 http://www.hikvision.com/en/Support/Downloads/Client- Software to download...
- Page 13 White aperture appears after infrared is turned on Issue phenomenon: White aperture appears after infrared is turned on. Caused Reason: For infrared dome camera, the sponge ring between the lens and the dome cover is loose or removed.
- Page 14 Solution: Solution: Check if the camera's sponge ring is normal? Is it shifted? If abnormal, it is recommended to return to after sales.
- Page 15 Troubleshooting of water vapor and fog Issue phenomenon: Image appears to be whole or partially blurred after rain. And it will return to normal after the sun comes back for a while. Right picture: Water or fog is on the outer surface of cover glass or ball. And it will return to normal after the sun comes back for a while.
- Page 16 Solution: Solution: 1. Blurring of the right image is caused by water stains on the outer surface of the glass or dome. This is a normal natural phenomenon. If you need to solve it, it is recommended to use the device with wiper function. 2.
- Page 17 The image has noise at night and is unclear. Issue phenomenon: The image has noise at night and is unclear. Caused Reason: At very low illumination at night, the image has noise, it feels like “fuzzy”. Actually there is no problem in focusing. Solution: In extremely low illumination environments, it is recommended to add fill light or to choose equipment with infrared.
- Page 18 How to deal with the infrared light problem? Issue phenomenon： If the leaves and black walls are nearby the camera, infrared light would be reflected back. Caused Reason： The solution is to divert the camera from these scenee.
- Page 19 The picture is too dark and there’s a lot of noise on image At night, the picture is too dark and there’s a lot of noise on image, as shown below Issue phenomenon: Caused Reason： The infrared light of the device may not work properly. There are two common causes: the camera is not powered enough or the camera's infrared light is abnormal.
- Page 20 The entire image is abnormal in color. Issue phenomenon： All colors in the image are color cast, and they are not the same color and will not blink. Caused Reason： Camera cable is abnormal or other reasons Solution: Recommended to return to after sales.
- Page 21 Thank you...