Dell Latitude 14 Rugged 5414 Series Owner's Manual
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Dell Latitude 14 Rugged 5414 Series Owner's Manual

Dell Latitude 14 Rugged 5414 Series Owner's Manual

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Dell Latitude 14 Rugged — 5414 Series
Owner's Manual
1.0
Regulatory Model: P46G
Regulatory Type: P46G002
August 2020
Rev. A02

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Summary of Contents for Dell Latitude 14 Rugged 5414 Series

  • Page 1 Dell Latitude 14 Rugged — 5414 Series Owner's Manual Regulatory Model: P46G Regulatory Type: P46G002 August 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016- 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 A WARNING indicates a potential for property damage, personal injury, or death. © 2016- 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 4: Table Of Contents

    Contents Chapter 1: Working on your computer................... 9 Safety instructions................................9 Before working inside your computer..........................9 Turning off your computer.............................. 10 Turning off your computer — Windows 7......................10 Turning off your computer — Windows 8......................10 Turning off your — Windows............................ 11 After working inside your computer..........................11 Chapter 2: System Overview......................12 System overview................................
  • Page 5 Removing the keyboard............................. 25 Installing the keyboard............................... 26 Memory modules................................26 Removing the memory module..........................26 Installing the memory module........................... 27 Chasis Frame..................................27 Removing the docking board............................ 27 Installing the docking board............................28 Graphics Processing Unit (GPU)...........................28 Removing the GPU board............................28 Installing the GPU board............................29 Subscriber Identity Module(SIM) board........................
  • Page 6 System board..................................45 Removing the system board............................. 45 Installing the system board............................47 Power connector port..............................48 Removing the power connector..........................48 Installing the power connector..........................48 Camera....................................49 Removing the camera..............................49 Installing the camera..............................49 Chapter 4: Diagnostics........................ 50 Enhanced Pre-Boot System Assessment — ePSA diagnostics................50 Running the ePSA Diagnostics..........................50 Device status lights................................
  • Page 7 Adjusting brightness in Windows 7......................... 63 Cleaning the display..............................63 Connecting to external display devices........................63 Using touch screen in Windows 8/ Windows 10....................... 63 Hard drive options................................63 Identifying the hard drive in Windows 10.......................64 Identifying the hard drive in Windows 8........................ 64 Identifying the hard drive in Windows 7........................
  • Page 8 Port and connector specifications..........................82 Display specifications............................... 83 Touchpad specifications..............................83 Keyboard specifications..............................83 Adapter specifications..............................83 Physical dimension specifications..........................84 Environmental specifications............................84 Chapter 9: Troubleshooting......................85 Chapter 10: Contacting Dell......................87 Contents...

  • Page 9: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 10: Turning Off Your Computer

    CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Disconnect all network cables from the computer. 6. Disconnect your computer and all attached devices from their electrical outlets. 7.

  • Page 11: Turning Off Your - Windows

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 12: Chapter 2: System Overview

    System Overview Topics: • System overview System overview Figure 1. System top view 1. display latch 2. power button 3. fingerprint reader (optional) 4. Near Field Communication (NFC) 5. battery status light 6. hard drive status light 7. power status light 8.
  • Page 13 Figure 2. System front view 1. microphone 2. privacy shutter (optional) 3. camera (optional) 4. camera status light (optional) 5. microphone 6. outdoor readable display/touchscreen 7. speaker 8. handle Figure 3. System back view 1. serial port 2. network port 3.
  • Page 14 Figure 4. System lower view 1. service tag 2. radio frequency pass-through connectors 3. docking device connector Figure 5. System side view — right 1. PCMCIA/ExpressCard reader (optional) 2. hard drive 3. Smart card reader (optional) 4. optical disk drive (optional)/hot-swap bridge battery (optional) 5.
  • Page 15 WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

  • Page 16: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Press latch doors • Stylus and tether • Battery • Hard drive • Optical drive • Base cover • Optical drive connector • Hard drive tray • Smart card module • Keyboard lattice and Keyboard •...

  • Page 17: Closing The Press Latch Doors

    ● Three on the back of the computer ● Two on the right side of the computer ● One on the left side of the computer 1. Slide the latch until the unlock icon is visible. 2. Press the latch and open the press latch door in the downward direction. Closing the press latch doors 1.

  • Page 18: Stylus And Tether

    Stylus and tether Removing the stylus and tether 1. Pull the stylus out from the slot on the computer [1]. 2. Release and remove the tether from the computer [2]. Installing the stylus and tether 1. Install the tether to the computer. 2.

  • Page 19: Removing The Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from any other computer with your computer.

  • Page 20: Installing The Hard Drive

    Installing the hard drive 1. Slide the hard drive into the slot on the computer. 2. Close the hard drive bay press latch door. 3. Install the battery. 4. Follow the procedure in After working inside your computer. Optical drive Removing the optical drive 1.

  • Page 21: Base Cover

    3. Install: hard drive battery 4. Follow the procedure in After working inside your computer. Base cover Removing the base cover 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery hard drive optical drive 3. To release the base cover: a.

  • Page 22: Installing The Base Cover

    Installing the base cover 1. Tighten the screws to secure I/O, back door, and HDMI to the computer chassis. 2. Press firmly on the latch doors until a click is heard and the latch is engaged. 3. Place the base cover on the base of the computer. 4.

  • Page 23: Installing The Optical Drive Connector

    4. Lift the optical drive connector away form the computer. Installing the optical drive connector 1. Place the optical drive on to the computer. 2. Connect the optical drive connector cable. 3. Press the locking tab. 4. Tighten the screws that secure the optical drive connector to the computer. 5.

  • Page 24: Installing The Hard Drive Tray

    d. Remove the screws that secure the hard drive tray to the computer [6]. e. Lift the hard drive tray away from the computer [7]. Installing the hard drive tray 1. Place the hard drive tray on the computer. 2. Tighten the screws to secure the hard drive tray to the computer. 3.

  • Page 25: Installing The Smart Card Board

    c. Lift the Smart card board away from the assembly [7]. Installing the Smart card board 1. Place the Smart card board on the assembly. 2. Tighten the screws to secure the Smart card board to the assembly. 3. Connect the cable to the connector. 4.

  • Page 26: Installing The Keyboard

    a. Remove the screws that secure the keyboard door [1]. b. Lift the keyboard door away from the computer [2]. c. Release the latches [3, 5] and disconnect the keyboard cables from the connectors on the system board [4, 6]. d.

  • Page 27: Installing The Memory Module

    Installing the memory module 1. Insert the memory module into the memory connector. 2. Press the memory module down until it clicks into place. 3. Install: base cover optical drive hard drive battery 4. Follow the procedure in After working inside your computer.

  • Page 28: Installing The Docking Board

    4. Lift and remove the docking board from the computer chassis. Installing the docking board 1. Connect the docking board connector cable to the system board. 2. Place the docking board on the slot. 3. Tighten the screws to secure the docking board to the computer. 4.

  • Page 29: Installing The Gpu Board

    d. Lift the GPU board from the computer [4]. Installing the GPU board 1. Place the GPU board on the computer. 2. Tighten the screws to secure the pull tab to the GPU board. 3. Place the GPU socket on the board. 4.

  • Page 30: Installing The Sim Module

    Installing the SIM module 1. Slide the SIM module into the slot on the computer. 2. Tighten the screws to secure the SIM module to the computer. 3. Connect the SIM module cable to the connector. 4. Install the: base cover optical drive hard drive battery...

  • Page 31: Installing The Wlan Card

    Installing the WLAN card 1. Insert the WLAN card into the slot on the system board. 2. Tighten the screw to secures the cable holder. 3. Connect the antenna cables to the WLAN card. 4. Install the: base cover optical drive hard drive battery 5.

  • Page 32: Installing The Wwan Card

    Installing the WWAN card 1. Insert the WWAN card into the slot on the system board. 2. Tighten the screw to secure the WWAN card to the computer. 3. Connect the antenna cables to the WWAN card. 4. Install the: base cover optical drive hard drive...

  • Page 33: Installing The Gps Board

    Installing the GPS board 1. Place the GPS board into the slot on the computer. 2. Tighten the screw to secure the GPS board to the computer. 3. Connect the antenna cable to the connector on the GPS board. 4. Connect the GPS board cable to the connector. 5.

  • Page 34: Installing The Heatsink

    Installing the heatsink 1. Align the heatsink with the system board. 2. Tighten the screws to secure the heatsink to the system board. NOTE: Secure the screws in the order of the callout numbers [1, 2, 3, 4]. 3. Install the: SIM module GPU board docking board...

  • Page 35: Installing The System Fan

    Installing the system fan 1. Place the system fan into the slot on the computer chassis. 2. Tighten the screw to secure the system fan to the computer 3. Connect the system fan cable to the computer. 4. Route the system fan cable. 5.

  • Page 36: Installing The Rf Holder

    Installing the RF holder 1. Place the RF holder on the computer. 2. Install the screws that secure the RF holder to the computer. 3. Connect the antenna cables. 4. Route the antenna cables. 5. Install the: docking board WLAN card GPS board base cover optical drive...
  • Page 37 4. Peel the adhesive tape [1] [3] and disconnect the display cables from the connectors [2] [4]. 5. Remove the screws that secure the display assembly [1] and flip the computer [2]. Disassembly and reassembly...

  • Page 38: Installing The Display Assembly

    6. Open the display and lift the display assembly away from the computer. Installing the display assembly 1. Place the display assembly and close the display. 2. Flip the computer. 3. Tighten the screws to secure the display assembly to the computer. 4.
  • Page 39 4. To remove the display: a. Remove the screws that secure the display to the display assembly [1]. b. Release the display from the display assembly [2]. c. Lift the display towards the front to access the display cables [3]. 5.

  • Page 40: Installing The Display

    Installing the display 1. Connect the display cables to the connectors and fix the adhesive tapes. 2. Replace the display until it clicks in the display assembly. 3. Tighten the screws to secure the display to the display assembly. 4. Place the plastic tab to secure it in the display assembly. 5.

  • Page 41: Installing The I/O Board

    b. Lift the latch [1] and disconnect the I/O board cable from the connector [2]. c. Peel the adhesive tape [4] and disconnect the display cable [5]. 5. To remove the I/O board: a. Remove the screws that secure the I/O board to the computer [1]. b.

  • Page 42: Coin Cell Battery

    6. Slide the I/O board into its place on the computer. 7. Close the I/O bay press latch door. 8. Install: base cover optical drive hard drive battery 9. Follow the procedure in After working inside your computer. Coin cell battery Removing the coin cell battery 1.

  • Page 43: Driving Board

    5. Follow the procedure in After working inside your computer. Driving board Removing the driving board 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery hard drive optical drive base cover 3. To remove the driving board: a.

  • Page 44: Battery Connector

    optical drive battery 8. Follow the procedure in After working inside your computer. Battery connector Removing the battery connector 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery hard drive optical drive base cover I/O board 3.

  • Page 45: System Board

    5. Follow the procedure in After working inside your computer. System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery hard drive optical drive base cover I/O board GPS board WLAN card WWAN card hard drive tray...
  • Page 46 6. Peel the adhesive tape [1] and disconnect the following cables: a. display [2] b. system fan [3] c. speaker [4] d. coin cell battery [5] e. power connector [6] 7. To remove the system board: a. Remove the epoxy screws that secure the DisplayPort to the computer chassis [1]. b.

  • Page 47: Installing The System Board

    Installing the system board 1. Place the system board on the computer. 2. Tighten the screws to secure the system board to the computer. 3. Connect the following cables to the connectors on the system board: a. power connector b. coin cell battery c.

  • Page 48: Power Connector Port

    Power connector port Removing the power connector 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery hard drive optical drive base cover I/O board GPS board WLAN card WWAN card hard drive tray system board 3.

  • Page 49: Camera

    battery 4. Follow the procedure in After working inside your computer. Camera Removing the camera 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery display assembly 3. To remove the camera: a. Peel the adhesive tape [1] and disconnect the camera cable from the camera module [2]. b.

  • Page 50: Chapter 4: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 51: Device Status Lights

    Turns on steadily or blinks to indicate battery charge status. Battery Status Lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. blinking amber light and green light Alternately Temporary battery failure with AC adapter present.

  • Page 52: Chapter 5: Using Your Computer

    Using your computer Topics: • Using the backlit keyboard • Stealth mode • Enabling and disabling the wireless (WiFi) feature Using the backlit keyboard The Latitude rugged series comes equipped with a backlit keyboard that can be customized. The following colors are enabled: 1.

  • Page 53: Customizing The Backlit Keyboard In System Setup (Bios)

    Customizing the backlit keyboard in System Setup (BIOS) 1. Turn off the computer. 2. Turn on the computer and when the Dell logo appears, press the F2 key repeatedly to bring up the System Setup menu. 3. Under System Configuration menu, select RGB Keyboard Backlight.

  • Page 54: Stealth Mode

    Disabling stealth mode in the system setup (BIOS) 1. Power off the computer. 2. Power on the computer and at the Dell logo, tap the F2 key repeatedly to bring up the System Setup menu. 3. Expand and open the System Configuration menu.
  • Page 55 Using your computer...

  • Page 56: Chapter 6: Technology And Components

    Technology and components Topics: • Power adapter • Processors • Chipsets • Intel HD Graphics 520 • Display options • Using touch screen in Windows 8/ Windows 10 • Hard drive options • Camera features • Memory features • Realtek HD audio drivers Power adapter This laptop is shipped with the 65 W and 90 W power adapters.

  • Page 57: Identifying Processors In Windows 7

    The basic information of the processor is displayed. Identifying processors in Windows 7 1. Click Start > Control Panel > Device Manager. 2. Select Processor. The basic information of the processor is displayed. Verifying the processor usage in Task Manager 1.

  • Page 58: Verifying The Processor Usage In Resource Monitor

    Verifying the processor usage in Resource Monitor 1. Press and hold the taskbar. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. 4.

  • Page 59: Downloading The Chipset Driver

    Downloading the chipset driver 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 60: Identifying Chipset In Device Manager On Windows 7

    Identifying chipset in Device Manager on Windows 7 1. Click Start → Control Panel → Device Manager. 2. Expand System Devices and search for the chipset. Intel HD Graphics 520 This laptop is shipped with the Intel HD Graphics 520 graphics chipset. Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop.

  • Page 61: Display Options

    Table 1. Intel HD Graphics drivers Before installation After installation Display options This laptop has 14– inch HD with 1366 x 768 pixels resolution (maximum) and FHD with 1920 x 1080 resolution (maximum). Identifying the display adapter 1. Start the Search Charm and select Settings. 2.

  • Page 62: Downloading Drivers

    Downloading drivers 1. Turn on the laptop. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

  • Page 63: Adjusting Brightness In Windows 7

    Adjusting brightness in Windows 7 To enable or disable automatic screen brightness adjustment: 1. Click Start → Control Panel → Display. 2. Use the Adjust brightness slider to enable or disable automatic-brightness adjustment. NOTE: You can also use the Brightness level slider to adjust the brightness manually. Cleaning the display 1.

  • Page 64: Identifying The Hard Drive In Windows 10

    Identifying the hard drive in Windows 10 1. Tap or click All Settings on the Windows 10 Charms Bar. 2. Tap or click Control Panel, select Device Manager , and expand Disk drives. The hard drive is listed under Disk drives. Identifying the hard drive in Windows 8 1.

  • Page 65: Identifying The Hard Drive In The Bios

    1. Turn on or restart your system. 2. When the Dell logo appears, perform the following action to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 66: Identifying The Camera In Device Manager On Windows 7

    3. Select Device Manager and expand Imaging devices. Identifying the camera in Device Manager on Windows 7 1. Click Start > Control Panel > Device Manager. 2. Expand Imaging devices. Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop, the camera turns on.

  • Page 67: Memory Features

    The memory information is displayed on the right pane. Testing memory using ePSA 1. Turn on or restart your system. 2. Perform one of the following actions after the Dell logo is displayed: ● With keyboard press F12. Technology and components...

  • Page 68: Realtek Hd Audio Drivers

    ● The system displays one time boot menu and uses up and down arrow key to go to diagnostics and press enter to launch ePSA. The Pre Boot System Assessment (PSA) starts on your system. NOTE: If you wait too long and the operating system logo be displayed, continue to wait until you see the desktop. Turn off the laptop and try again.

  • Page 69: Chapter 7: System Setup

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 70: System Setup Overview

    Keys Navigation Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. System Setup overview System Setup allows you to: ●...

  • Page 71: System Configuration Screen Options

    System Configuration screen options Option Description Integrated NIC You can configure the integrated network controller. The options are: ● Enable UEFI Network Stack ● Disabled ● Enabled ● Enabled w/PXE. This option is enabled by default. Onboard You can control the on-board USB LAN controller. The options are: Unmanaged NIC ●...

  • Page 72: Video Screen Options

    Option Description Keyboard You can choose the operating mode of the keyboard illumination feature. The keyboard brightness level Illumination can be set from 25 % to 100%. The options are: ● Disabled ● Dim. This option is enabled by default. ●...
  • Page 73 Option Description System Allows you to set, change or delete the system password. Password NOTE: Password changes take effect immediately. By default, the drive will not have a password set. Internal HDD Allows you to set, change or delete the password on the internal hard drive of the system. Password NOTE: Password changes take effect immediately.

  • Page 74: Secure Boot Screen Options

    Option Description OROM Keyboard Allows you to set an option to enter the Option ROM Configuration screens using hotkeys during boot. Access The options are: ● Enabled ● One Time Enable ● Disabled Default setting: Enable Admin Setup Allows you to prevent users from entering the setup when an Administrator password is set. Lockout Default Setting: Enable Admin Setup Lockout is not selected.

  • Page 75: Power Management Screen Options

    Option Description HyperThread Allows you to enable or disable the HyperThreading in the processor. Control ● Disabled ● Enabled Default setting: Enabled. Power Management screen options Option Description AC Behavior You can enable or disable the computer from turning on automatically when an AC adapter is connected. The option is: ●...

  • Page 76: Post Behavior Screen Options

    ● Adaptive. This option is set by default. Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. ● Primarily AC use ●...

  • Page 77: Virtualization Support Screen Options

    If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Base Article: https://www.dell.com/support/kbdoc/000134415/. 1. Restart the computer. 2. Go to Dell.com/support. System setup...

  • Page 78: System And Setup Password

    ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the Products category from the list. NOTE: Choose the appropriate category to reach the product page.

  • Page 79: Deleting Or Changing An Existing System Setup Password

    Deleting or changing an existing system setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 80: Chapter 8: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: ● Windows 10, click or tap Start > Settings > System > About. ● Windows 8.1 and Windows 8, from the charms sidebar, click or tap Settings > Change PC settings. In the PC Settings window, select PC and devices >...

  • Page 81: Memory Specifications

    Memory specifications Feature Specification Memory Two SODIMM slots connector Memory capacity 4 GB, 8 GB, and 16 GB Memory type DDR4 SDRAM Speed 2133 MHz Minimum 4 GB memory Maximum 32 GB memory Battery specifications Feature Specification Type 6-cell or 9-cell smart lithium ion Depth 80 mm (3.14 inches) Height...

  • Page 82: Video Specifications

    Feature Specification Interface HD audio (internal) Interface microphone in/stereo headphones/external speakers connector (external) Speakers one mono speaker Internal speaker 2 W (RMS) amplifier Volume controls Volume up/Volume down buttons CAUTION: Adjustment of volume control, as well as the equalizer in the operating system and/or equalizer software, to other settings than the center position may increase the earphones and/or headphones output and cause hearing damage or loss.

  • Page 83: Display Specifications

    Display specifications Feature Specification Type WLED display Size 14.0 inches Height 190.00 mm (7.48 inches) Width 323.5 mm (12.59 inches) Diagonal 375.2 mm (14.77 inches) Active area (X/Y) 309.4 mm x 173.95 mm Maximum 1366 x 768 pixels resolution Refresh rate 60 Hz Operating angle 0°...

  • Page 84: Physical Dimension Specifications

    Feature Specification Input current ● 65 W — 1.7 A (maximum) ● 90 W — 1.5 A Input frequency 50–60 Hz Output current ● 65 W — 3.34 A ● 90 W — 4.62 A Rated output 19.5 V DC voltage Temperature 0°C to 40°C (32°F to 104°F)

  • Page 85: Chapter 9: Troubleshooting

    6. If the LCD has color problems, run the ePSA diagnostics. 7. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines. For Dell internal users only, click here. BIOS If users have problems while using the notebook, the problems may be related to BIOS settings configured incorrectly in BIOS/System Setup.
  • Page 86 Table 4. Troubleshooting (continued) Issue Suggested Troubleshooting Steps Integrated NIC If the system is not able to identify any network after connecting the network cable to the network port, try the following troubleshooting steps: 1. Make sure that the network driver has been installed and is working properly. 2.

  • Page 87: Chapter 10: Contacting Dell

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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