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Summary of Contents for Lancom LANcare Basic
- Page 1 LANcare Basic LANcare Advanced Manual...
- Page 2 The reproduction and distribution of the documentation and software supplied with this product and the use of its contents is subject to written authorization from LANCOM Systems. We reserve the right to make any alterations that arise as the result of technical development.
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Page 3: Table Of Contents
LANcare Basic / LANcare Advanced Table of Contents Introduction Symbols Generalinformation Scope of validity Range of services Terms and conditions Registration Misuse RegisteringLANcareBasic/LANcareAdvanced Yourdocuments Proof of purchase Serial number License key Expiration date Vitalinformation LANCOM Support Support from reseller or distributor... -
Page 4: Introduction
With LANcareAdvanced, you also benefit from minimal downtime thanks to integrated advance replacement. As part of our Lifecycle Management, LANCOM provides support for all devices for the duration of the warranty, regardless of their lifecycle status. For more information about LANCOM Lifecycle Management, please see: www.lancom-systems.com/lifecycle... -
Page 5: GeneralInformation
→ LANcare Basic → LANcare Advanced LANCOM services are categorized as S, M, L and XL. Depending on the category of your LANCOM service, the LANcare service package must be of the same category. -
Page 6: Range Of Services
Support Contact web page. Presenting your proof of purchase entitles you to use LANcare Basic. If you no longer have proof of purchase available, a fixed period of three months after the date of manufacture will be set within which you must register LANcare Basic. - Page 7 If your RMA request is received by 2 p.m. on a working day, LANCOM Systems will send you the replacement device on the next working day by 12 noon.
- Page 8 If the device was operated in the LANCOM Management Cloud, unpair it. 2. Contact the LANCOM service hotline by phone. Please have the serial number of the device ready. You can reach the LANCOM service hotline mondays to fridays from 9 a.m. until 5 p.m. (CET) under the telephone number +49 (0)2405 / 49 93 93 6-210.
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Page 9: Terms And Conditions
LANcare Basic / LANcare Advanced is only valid for the initial purchaser of the device. Per device for which you want to use LANcare Basic / LANcare Advanced, a separate option and registration is required. After successful registration the used license number is no longer available for any additional device. -
Page 10: RegisteringLancareBasic/LancareAdvanced
You will receive a license certificate in the form of a license number. You can use the license number to register LANcare Basic / LANcare Advanced once with LANCOM Systems. After successful online registration, the license number becomes invalid. -
Page 11: YourDocuments
→ Note here the serial number of your device ................License key → Note here the license key of LANcare Basic / LANcare Advanced No.: ................Expiration date → Note here the date when LANcare Basic / LANcare Advanced expires Date: ................ -
Page 12: VitalInformation
Online The LANCOM Knowledge Base is always available via our website: www.lancom-systems.com/knowledgebase In addition you can find explanations of all features of your LANCOM device in the LCOS reference manual: www.lancom-systems.com/publications We offer free end-customer support for selected devices: www.lancom-systems.com/supportrequest... -
Page 13: Configuration Backup
Configuration backup We recommend that you regularly make backups of your LANCOM device configuration. This avoids having to reconstruct the configuration of your device if it develops a defect. There are two ways to do this. → With LANconfig: Mark the device in the main window and click on the Save button in the toolbar, or access the menu item Device >...
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