Range Of Services - Lancom LANcare Basic Manual

05 LANcare Basic / LANcare Advanced

Range of services

LANcareBasic
With a LANcare Basic service package registered on your device, you receive
security updates as well as technical manufacturer support as a customer
with a support contract for this device until the End of Life (EOL) date of the
device — i.e. for at least five years. In addition, your device is covered for five
years with a replacement service. In the event of a hardware defect, we will
send you a replacement device within five working days of receiving your
device. Additional support access is required for support entitlement.
Note on the support contract: As a partner, you automatically receive a
support contract from us. As an end customer, the project-related products
LANcare Premium Support 24/7 and 10/5, or the device-related LANcare
Direct 24/7 and 10/5, as well as the variants with advance replacement,
LANcare Direct Advanced 24/7 and 10/5 are available to you. For more
information on support services for partners and end customers, please visit
the Support Contact web page.
Presenting your proof of purchase entitles you to use LANcare Basic. If you
no longer have proof of purchase available, a fixed period of three months
after the date of manufacture will be set within which you must register
LANcare Basic.
LANcare Basic can only be activated once per device. The included
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replacement service is valid for five years from the date of registration and
is non-renewable. It should be noted that LANcare Basic must be registered
within three months of the purchase of the device.
LANcareAdvanced
With a LANcare Advanced service package registered on your device, you
receive security updates as well as technical manufacturer support as a
customer with a support contract for this device until the device's End of Life
(EOL) date — i.e. for at least five years. In addition, your device is covered for
five years with NBD advance replacement. In the event of a hardware defect,
you will receive a replacement device as early as the next business day after
notification by telephone. Additional support access is required for support
entitlement.