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FREQUENTLY ASKED QUESTIONS
For quick help with more questions, call Customer Service at (800)
423-3537. In Canada, call (800) 361-5702.
1. CELLULAR SIGNAL STRENGTH
Q: How do I make sure my camera is connected to the best
network in my area?
Your Cellucore 20 Dual Sim checks in with both ATT and
Verizon networks each time it is booted up and selects the
strongest signal for connection. (We recommend using
your camera in a location that gives you minimally two
bars of signal strength. Lower signal strength can cause
interruptions in service and shorten battery life.)
DATA & DATA PLANS
Q: If I have multiple cameras do I need a data plan for each
camera?
Yes, each camera must have an active data plan to
transmit images.
Q: How do I cancel or suspend my data plan?
You can Cancel or Suspend your data plan through the
wireless application in the "Camera" tab or through the
management website.
PHOTOS
Q: Can I transmit photos to more than one cell phone
number or email address?
Accounts are tied to a customer's e-mail address. You can
have multiple devices logged into the same account but
only one e-mail address per account. If you wish to share
your photos with others you will need to share the account
log in information with them.
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