Warranty Conditions - Reef Factory RFLK01 User Manual

Reef Factory Sp. z o.o. does not guarantee the uninterrupted or error-free operation of the product. The
warranty covers only technical hardware problems that occurred during the warranty period and under
normal conditions of use.
1. Reef Factory Sp. z o.o. products are under warranty for a period of:
● 24 months for individual and business customers using consumer products.
● 12 months for business customers using products in "demo" versions.
2. Accessories and spare parts for the product are under warranty for a period of 6 months.
3. The warranty is based on a receipt or purchase invoice that clearly shows the date of purchase
and the name of the product.
4. Technical defects of the product revealed during the warranty period will be removed free of
charge as soon as possible, not exceeding 14 days from the date of delivery to the Authorized
Service Center.
5. The customer has the right to exchange the product for a new one in the event that:
● Five repairs requiring replacement of components were made during the warranty period,
and the product continues to exhibit defects,
● The Authorized Service Center has stated that the defect is not fixable.
6. The conditions for a warranty repair are:
● Delivering the product in the original factory packaging or other protective packaging for
the device during transport to the Authorized Service Center.
● Presenting a copy of original proof of purchase in the form of invoice or receipt,
● Describing the fault that occurs in the product.
7. The guarantee does not include:
● Wear of materials and components during normal use of the product (e.g., wear of
consumable components such as probes, sensors, pump heads, hoses, etc.),
● Mechanical damage and defects caused by them,
● Damage caused by improper use or storage of the product contrary to the operating
instructions,
● Damages resulting from unauthorized repairs and modifications carried out by the
customer or unauthorized persons,
● Damages resulting from natural wear and tear such as scratches, dirt, abrasions, wiped
inscriptions, etc.
8. The staff of the Authorized Service Center are authorized to assess the causes of product defects.
9. The repair period may be extended in case of disturbances caused by forces beyond our control –
such as natural disasters, civil unrest, etc.
User manual Level keeper
XI. Warranty conditions
Reef Factory 2022
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