NANO BTE 4 User Manual page 26

5
Troubleshooting
Issue Recommedations
Remove dome. Try using hearing aid
without dome.
Sounds like
Try a smaller vented dome.
I'm in a barrel
Try a smaller closed dome.
Try a different program setting.
Change program setting.
Turn volume level up.
Clean thin tube tip or dome with hearing aid
brush or damp cloth to ensure wax and debris
Volume/
is not blocking sound port.
Amplification
Use hearing aid brush over microphone to
is not enough
remove wax or debris that may be blocking
the microphone.
Use black filament to clean thin tube.
Wax may be present in the canal.
48
Issue Recommedations
Ensure hearing aid has been fully charged
(indicated by green light on charging case)
Press and hold the lower button on aid for 3
seconds to ensure aid has powered on.
Check dome and thin tube tip to be sure
they are not occluded with wax/debris. Clean
dome and thin tube tip with hearing aid brush
There is no
or damp cloth.
sound at all
Use hearing aid brush to clean microphones.
5
Troubleshooting
49