Page 1 Nyquist C4000 Series User Guide Version 5.0 © 2018 Bogen Communications LLC All rights reserved 740-00126D 230421 All trademarks, logos, and brand names are the property of their respective owners. All company, product, and service names used in this document are for identification purposes only. Use of these names,...
Page 2: Table Of Contents
Contents Introducing the C4000 System .......................1 Using the Web-Based User Interface ............1 Client Requirements .
Page 3 Facility Announcement ..............35 Announcements, Facilities, Zones, and Priorities .
Page 4 Starting Pages and Announcements via the Map Feature ........86 Page an Individual Zone .
Page 5 Installing the Bogen Digital Certification Authority ........
Page 6 List of Figures Figure 1. Login Page ............... . 3 Figure 2.
Page 7 Figure 44. Tones Page ..............52 Figure 45.
Page 8 Figure 93. Message Templates .............112 Figure 94.
Page 9 List of Tables Table 1. UI Icons ................6 Table 2.
Page 10: Introducing The C4000 System
Introducing the C4000 System Nyquist C4000 is a IP-based solution for commercial paging and audio distribution applications. It pro- vides a quick way to manage music programming, pages, announcements, and display messages—all can be easily configured to meet your facility’s unique needs. C4000 features an easy-to-use, web-based graphical user interface (GUI) that is accessible through almost any personal computer (PC), tablet, or mobile device from any location in the connected world.
Page 11: Accessing The Dashboard
The client must also have Bogen’s Certificate Authority (CA) digital certificate installed on it, which is cre- ated by, and downloaded from, the Nyquist C4000 server. This certificate enables your browser to rec- ognize the Nyquist web-based UI as a trusted site.
Page 12: Figure 1. Login Page
Figure 1. Login Page Figure 2. C4000 Dashboard Note: The Nyquist system does not support opening multiple instances, or tabs, of the Nyquist Web UI for the same user. Nyquist C4000 User Guide...
Page 13: Figure 3. Dashboard Sections
Figure 3. Dashboard Sections The Dashboard allows you to perform communications activities, view this week’s event schedules, and enable/disable various audio distributions. The left side, navigation bar, of the dashboard (Figure 3, "Dashboard Sections") lists the sections and fea- tures of the C4000 system that you can access based on your assigned role. Note: The navigation bar does not appear if you are not authorized to make changes to the C4000 con- figuration.
Page 14: Figure 4. Dashboard Messages
At the top of the dashboard, messages appear that can provide information about your system, such as any stations or devices that were connected to your server but now appear to be disconnected or unavailable, system updates, device communications, weather alerts, or any of a number of other mes- sages.
Page 15: Making Ui Selections
Figure 6. Audio Distribution Section of Dashboard If an I/O Controller rule’s Action has been set to Manual, a dashboard button appears in the Output Control section of the dashboard that can be used to manually close or open the selected output con- tact.
Page 16: Getting Help
Getting Help Help is available through the C4000 Admin Web UI and through Bogen’s Technical Support. Technical Support is available between 8:30 a.m. and 6:00 p.m., and on-call until 8:00 p.m. (Eastern Time), Monday through Friday. Technical Support contact information is as follows:...
Page 17: Managing Audio
Managing Audio With Nyquist’s audio file management feature, you can: • Specify an audio program for distribution to stations or zones. • Record and play tones and announcements to stations or zones. Audio programs for distribution to stations or zones can include line-input from the MMPA, Nyquist 2-channel or 4-channel amplifiers, user-supplied songs via playlists, and Internet Radio Services.
Page 18: Figure 8. Audio Distribution Sources
Figure 8. Audio Distribution Sources Audio Distribution sources can include: • Audio from two-channel or four-channel audio power amplifiers or MMPAs Line Inputs • User-supplied music (songs and playlists) • Internet Radio Services • SoundMachine Stations Nyquist C4000 User Guide...
Page 19: Managing Line-Input Sources
Managing Line-Input Sources Figure 9. Line-Input Sources If your Nyquist system uses two-channel or four-channel audio power amplifiers or MMPAs, these sta- tions will appear as sources for Line-Input when creating Audio Distribution. Figure 10. Available Channels for an MMPA The available Line Input/Playlist/Source selections include all device inputs for all amplifiers on your...
Page 20: Managing Songs
Figure 11. Line Inputs for NQ-A4300 Gen1 Audio Power Amplifier LINE INPUT 1 LINE INPUT 2 LINE INPUT 3 LINE INPUT 4 Figure 12. Line Inputs for NQ-A4300-G2 Audio Power Amplifier The first generation (aka Gen1) amplifiers and MMPAs must be wired using either XLR or Phoenix (but not both) as the input.
Page 21: Playing Songs Directly From A Usb Memory Stick
Figure 13. Songs Page To view the song list: On the navigation bar, expand Audio. Select Songs. The following table describes the information provided about each song: Table 2. Songs Page Parameters Title Displays the user-provided song title. Artist Displays the name of the musician performing the song. Album Displays the name of the album the song is from.
Page 22: Uploading Songs From A Usb Memory Stick
If useexistingplaylist=yes is used, new songs will be added to the playlist defined by the playlistname option. Music files must be on the root directory of the USB memory stick. Valid formats for these files are mp3, wav, and aac. The Nyquist server automatically mounts the USB memory stick, adds all songs found in the root direc- tory to the songs list, and creates a playlist for the added songs.
Page 23: Figure 14. Add Song Page
You can select to add one song or multiple songs. Nyquist can use any ID3 tag data and save that automatically. An ID3 tag acts as a container file within an MP3 audio file and commonly contains the title, artist name, album, track data, year, and genre. Figure 14.
Page 24: Editing Song Information
Figure 15. Adding Multiple Songs After completing all changes, select Save The song or songs will be copied onto the Nyquist system. Table 3. Add Song Page Parameters Multiple Songs Allows you to select multiple songs. Title Displays the user-provided song title. Artist Displays the name of the musician performing the song.
Page 25: Deleting A Song
Table 4. Edit Song Page Parameters Title Displays the user-provided song title. Artist Displays the name of the musician performing the song. Album Displays the name of the album the song is from. Track Number Displays the track on the album for the song. Year Displays the year the song was recorded.
Page 26: Creating A Playlist
To view playlists: On the navigation bar, expand Audio. Select Playlists. The Playlists page appears. The following table describes the information that appears on this page: Table 5. Playlists Page Parameters Manage When selected, this option displays the songs that can be dragged and dropped to and from the playlist.
Page 27: Figure 17. Add Playlist Page
Figure 17. Add Playlist Page To add a playlist: On the navigation bar, expand Audio. Select Playlists. Select the Add icon. On the Add Playlist page, complete parameters for this playlist. (See Table 6, “Add Playlist Parame- ters,” on page 19.) Select Save Nyquist C4000 User Guide...
Page 28: Adding Songs To A Playlist
Table 6. Add Playlist Parameters Name Displays the user-provided name for the playlist. This field can contain a maximum of 40 characters. Note: Valid characters include uppercase letters (A–Z), lowercase letters (a–z), numerals (0–9), space, and the following special characters: !@$*?-.,. Scheduled Audio When enabled, the playlist audio will be repeated after all songs have been played.
Page 29: Changing Song Order In A Playlist
Figure 18. Manage Playlist Page To add songs to a playlist: On the navigation bar, expand Audio. Select Playlists. On the Playlists page, select the Manage icon next to the playlist that you want to add songs to. On the Manage Playlist page, drag and drop the song you want to add from the Songs field to the Playlist field.
Page 30: Editing A Playlist
To delete a song from a playlist: On the navigation bar, expand Audio. Select Playlists. On the Playlists page, select the Manage icon next to the playlist. Drag and drop the song from the Playlist field to the Songs field. After all desired changes are completed, select Save.
Page 31: Viewing Internet Radio Services
• Quality • Popularity You can also search the catalog for particular artists or songs. Being able to use the Internet Radio Services feature requires the Nyquist server to have Internet access. It also depends on the permissions assigned to the role with which you are associated. For information about assigning permissions to roles, refer to the Nyquist C4000 System Administrator Guide.
Page 32: Adding A Source
Adding a Source You can select to add an Internet radio source or a service, such as SoundMachine. The screen that appears when you select Add Source also allows you to manage credentials or sign up for SoundMa- chine. Figure 20. Add Source Page To add a source: On the navigation bar, expand Audio.
Page 33: Deleting A Source
Genres Displays a list of genres, such as Blues and Pop, which you can select to drill down genre choice even further. Stations Displays categories for stations, such as Country, which you can select to drill down to select a specific album or song. My Stations Displays radio stations that you added through the SoundMachine website.
Page 34: Using Soundmachine Music Selection Schedules
Using SoundMachine Music Selection Schedules Schedules that you create using the SoundMachine web-based user interface appear as Music Selec- tion Schedules in the Nyquist Admin Web UI. You can select a Music Selection Schedule to play as Audio Distribution. When you create a Music Selection Schedule, you cannot have any empty time periods or Audio Distri- bution will stop when the empty time period is encountered.
Page 35: Starting And Stopping Audio Distribution
Select the Add icon next to Audio Distribution. Complete the Create an Audio Distribution parameters (see Table 9). Note: If you are using at least one C4000 Matrix Mixer Pre-Amp, Line-Input appears as a Line-Input/Play- list/Source option. Select the Zones and Stations. If you select Line-Input as the Input Source/Playlist, select the Amplifiers/Matrix Mixers and Input Channel.
Page 36: Figure 23. Audio Distribution Play Icon
Figure 23. Audio Distribution Play Icon To manually start and stop Audio Distribution: If not already on your dashboard, select Dashboard from the navigation bar. Select the Play icon next to the Audio Distribution that you want to start. To end the playing of audio, select the Stop icon next to the playlist. Nyquist C4000 User Guide...
Page 37: Figure 24. Adding Scheduled Audio
Figure 24. Adding Scheduled Audio To automatically schedule audio as part of an event, follow the steps for creating an event, ensuring that you set the Scheduled Audio for the playlist, MMPA channel, or amplifier to be used for this event. For more information, refer to the Nyquist C4000 System Administrator Guide.
Page 38: Automatically Starting A Routine When Audio Distribution Is Started
Automatically Starting a Routine When Audio Distribution is Started Figure 25. Adding Audio-Dist Trigger The Routines feature lets you automatically start one or more actions using Audio Distribution (Audio-Dist) as a trigger. For example, maybe you want a tone to sound in the kitchen when the lunch- time music begins, alerting kitchen staff that orders will soon be coming.
Page 39: Other Features And Audio Distribution
You can also allow third-party systems, such as access control systems, to start a routine via I/O Control- ler Input Contact closure, or they can remotely start a routine using the Routines API. For more information about using routines, refer to the Nyquist C4000 System Administrator Guide. Other Features and Audio Distribution Audio Distribution will be paused automatically by higher priority feature activation (for example, All-Call Page, Paging, Tones) and will automatically resume when the higher priority feature is finished.
Page 40: Using The Admin Phone
Figure 28. Audio Distribution Disabled When Audio Distribution is enabled, an informational message appears in the Messages window of the Admin Web UI dashboard, indicating the song that is currently playing and to which speakers (all or selected) and to which zones audio is playing. Figure 29.
Page 41: Using Announcements
Figure 30. NQ-T1100 Admin Phone Audio Distribution Display Figure 31. NQ-ZPMS Admin Phone Audio Distribution Display For more information, refer to the Nyquist NQ-T1100 or NQ-ZPMS’s Admin Phone User Guide. Using Announcements Announcements are prerecorded audio files that can be scheduled to play during specific times and in specific zones, played manually via the dashboard, or played via routine actions.
Page 42: Starting And Stopping Announcements
Note: Make sure that stations and zones have been configured and that the station you are using to launch an announcement has the appropriate Class of Service (CoS) parameters set. The navigation bar does not appear if you are not authorized to make changes to the C4000 configuration. Contact your system administrator or refer to the Nyquist C4000 System Administrator Guide.
Page 43: Figure 33. Announcement Page
Figure 33. Announcement Page On the Announcement page, use the Zones drop-down menu to select the zone where the announcement will play. Select the announcement that you want to launch. Figure 34. Announcement Page with Stop Button If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation.
Page 44: Facility Announcement
To stop an announcement when multiple announcements are running: If not already on your dashboard, select Dashboard from the navigation bar. Under Tones/Announcements, select Stop Announcement. On the Stop Announcement page, select the announcement that you want to stop or select Stop All Announcements.
Page 45: Figure 35. Facility Announcement
ommended announcements not be configured for continuous play (i.e., “Times to Play” equal to zero) if they will be used for multi-facility announcements. Figure 35. Facility Announcement To start a facility announcement: If not already on your dashboard, select Dashboard from the navigation bar. Under Multi-Site Calling/Paging, select Facility Announcement.
Page 46: Announcements, Facilities, Zones, And Priorities
Announcements, Facilities, Zones, and Priorities You can select to play an announcement to a zone, to all speakers, or to one or more facilities. The Nyquist system also supports the simultaneous playing of multiple announcements to different zones. However, there are some set rules and priorities that govern how and when announcements play. For example, announcements played via an I/O controller can be played to a selected zone but not to All Speakers.
Page 47: Facility Announcement Priorities
Facility Announcement Priorities When making announcements to remote facilities, there is the possibility that one or more facilities may be unable to make the announcement due to higher priority features that are currently executing at that facility. When you attempt to play a non-emergency, or Normal, announcement to remote facilities, you will receive a busy signal for any of the following scenarios.
Page 48: Adding An Announcement
Adding an Announcement You can upload an announcement, which can be an audio recording, such as a message or tone. The announcement can be scheduled to play at certain times and in certain zones. Through the Add Announcement page, you also can enter text to be converted into speech, provided you have the feature license that allows this option.
Page 49: Table 10. Add Announcement Page Parameters
On the Announcements page, select the Add icon Complete the parameters on the Add Announcement page (see Table 10). Select Save. Table 10. Add Announcement Page Parameters Name Provide a name for the announcement. Note: Valid characters include uppercase letters (A–Z), lowercase letters (a–z), numerals (0–9), space, and the following special characters: !@$*?-.,.
Page 50: Using Ssml For Text-To-Speech Entries
Table 10. Add Announcement Page Parameters (Continued) Play to Zone Select either All Speakers or a specific zone for this announcement to play. Note: If the Type for the station is set to Admin Web Interface, Admin Phone, IP Phone, Analog Phone, or Mobile Device and an Announcement Zone was set for the station, the Announcement Zone overrides the Play to Zone.
Page 51: Table 11. Ssml Formats For Text-To-Speech Entries
Table 11. SSML Formats for Text-to-Speech Entries Insert Silence/Pauses • This is not <break strength='none' /> a pause. • This is a <break strength='x-weak' /> phrase break. • This is a <break strength='weak' /> phrase break. • This is a <break strength='medium' /> sentence break. •...
Page 52 Table 11. SSML Formats for Text-to-Speech Entries (Continued) Adjust Voice Pitch • <prosody pitch='x-low'>This is half-pitch</prosody> • <prosody pitch='low'>This is 3/4 pitch.</prosody> • <prosody pitch='medium'>This is normal pitch.</prosody> • <prosody pitch='high'>This is twice as high.</prosody> • <prosody pitch='x-high'>This is three times as high.</prosody> •...
Page 53: Viewing Announcements
Viewing Announcements Through the Announcements page, you can view a list of all announcements that are available for scheduling, delete an announcement, and select to edit or add an announcement. Note: The navigation bar does not appear if you are not authorized to make changes to the C4000 con- figuration.
Page 54: Editing Announcements
Table 12. Announcements Page Parameters (Continued) Play to Zone Displays either All Speakers or a specific zone for this announcement to play. Note: If the Type for the station is set to Admin Web Interface, Admin Phone, IP Phone, Analog Phone, or Mobile Device and an Announcement Zone was set for the station, the Announcement Zone overrides the Play to Zone.
Page 55: Deleting An Announcement
Table 13. Edit Announcement Page Parameters (Continued) DTMF Code DTMF code for this announcement to use when manually starting the announcement from an Admin Phone. The number can have from 1 to 10 digits. You cannot assign the same DTMF code to multiple announce- ments.
Page 56: Creating Temporary Announcements From Routines
To delete an announcement that is associated with a schedule, you must delete the schedule announce- ment first and then delete the announcement. To delete the schedule, contact your system administra- tor or refer to the Nyquist C4000 System Administrator Guide. Note: The navigation bar does not appear if you are not authorized to make changes to the C4000 con- figuration.
Page 57: Managing Tones
Managing Tones Nyquist provides tones that can be used with events, such as schedules, or as audio indicators, such as alarms. You also can download and generate customized tones or select to use a line input channel as the tone source. Default tones include white noise and pink noise that you can use to tune paging vol- umes for time-based zones.
Page 58: Starting And Stopping Tones
Figure 39. Alarm Page On the Alarm page, select the alarm that you want to sound. Figure 40. Alarm Page with Stop Option If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation.
Page 59: Figure 41. Tone Icon
Figure 41. Tone Icon Under Tones/Announcements, select Tone. Figure 42. Tone Page Select the zone at which you want the tone to play, or select All Time Zones. Note: The only zones that are available are those with a Type of Time.
Page 60: Viewing Available Tones
Figure 43. Tone Page with Options If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation. Select the Tone icon to end the tone. A tone will stop playing automatically after it has reached its number of times to play.
Page 61: Figure 44. Tones Page
Figure 44. Tones Page To view tones: On the navigation bar, expand Audio. Select Tones. The following tables describes the tones parameters that appear. Table 15. Tones Page Parameters Name Provides a name for the announcement file. Note: Valid characters include uppercase letters (A–Z), lowercase letters (a–z), numerals (0–9), space, and the following special characters: !@$*?-.,.
Page 62: Adding Tones
Table 15. Tones Page Parameters (Continued) Time Between Repeats Displays the time in seconds before the tone is replayed. You can select between 0.5 and 5.0 in 0.5 increments. (seconds) Playback Allows you to manually play the tone. Selecting the Menu icon in this field also allows you to download and save the announcement.
Page 63: Uploading Tones
Uploading Tones Figure 45. Add Tone – Upload File To upload a tone: On the navigation bar, expand Audio. Select Tones. On the Tones page, select the Add icon. On the Add Tone page, ensure Upload File is selected. Complete the parameters (see Table 16). Select Save.
Page 64: Generating Tones
Table 16. Add Tone Page Parameters (Upload) Name Provide a name for this tone. Note: Valid characters include uppercase letters (A–Z), lowercase letters (a–z), numerals (0–9), space, and the following special characters: !@$*?-.,. Type Use the drop-down menu to select if the tone is Normal or Alarm. Hide Specify if the tone is to be hidden or displayed on the dashboard view.
Page 65: Figure 46. Add Tone - Generate Tone
Figure 46. Add Tone – Generate Tone Nyquist C4000 User Guide...
Page 66: Using Line Input For Tones
To generate a tone: On the navigation bar, expand Audio. Select Tones. On the Tones page, select the Add icon. On the Add Tone page, select Generate Tone. Complete the parameters (see Table 17). Select Save. Table 17. Add Tone Page Parameters (Generate) Name Provide a name for this tone.
Page 67: Figure 47. Add Tone - Line Input
Figure 47. Add Tone – Line Input To add a line input tone: On the navigation bar, expand Audio. Select Tones. On the Tones page, select the Add icon. On the Add Tone page, select Line Input. Complete the parameters (see Table 18). Select Save.
Page 68: Editing Tones
Table 18. Add Tone Page Parameters (Line Input) Name Provide a name for this tone. Note: Valid characters include uppercase letters (A–Z), lowercase letters (a–z), numerals (0–9), space, and the following special characters: !@$*?-.,. Type Select if the announcement to follow is a normal or an emergency announcement.
Page 69: Figure 48. Edit Tone
Figure 48. Edit Tone Pages To edit a tone: On the navigation bar, expand Audio. Select Tones. On the Tones page, select the Edit icon. On the Edit Tone page, make changes to the parameters (see Table 19). After completing all changes, select Save Table 19.
Page 70: Deleting A Tone
Table 19. Edit Tone Page Parameters (Continued) Time Between Repeats Displays the time in seconds between replaying of the tone. You can select between 0.5 and 5.0 in 0.5 increments. (second) Note: This parameter does not appear for Line Input tones. DTMF Code Provides the DTMF code used when manually activating the tone via dashboard dial pad or IP phone keypad.
Page 71: Zone Control: Volume And Audio Distribution Panel
IP Address of your Nyquist server. <server> Important: Before accessing this page, you must install and trust the Bogen Certificate Authority (CA), as described in "Bogen Digital Certification Authority” on page 129. Enter a new username that has not previously been used.
Page 72 Tip: The username can correspond to an actual user, but if the Zone Control view is to be shared by multiple users, it could correspond to a group, or even a location (e.g., Lobby, Studio3, Library, etc.). Enter the Zone Control Password. Note: This password is intended to secure the feature in general, and is used by all Zone Control users.
Page 73: Figure 49. Zone Control Settings And Zone Filter View
Figure 49. Zone Control Settings and Zone Filter View Nyquist C4000 User Guide...
Page 74: Zone View
Table 20. Zone Control Settings Station The Admin Web Interface Station to be associated with this Zone Control login. The Station selected will be used to determine the CoS settings to be used to grant audio distribution permissions. The station extension will also appear in the Call Detail Records when an Audio Distribution is started or stopped.
Page 75 Enter the following into a Chrome, Edge, or Safari browser: https://<server>/zone-control Tip: To create a shortcut to the Zone View, you can create a Map Object with an “Open URL” Action to open this link from the Dashboard. If you are not already logged in, the Zone Control page will prompt you for a username and the Zone Control password.
Page 76: Figure 50. Zone Control Zone View
Figure 50. Zone Control Zone View Table 21. Zone Control buttons Refresh: Press the Refresh button to have the Zone Controller refresh the volumes and audio distribution settings. Note: The status of zone volumes and audio distribution is not automatically updated. If a Nyquist web interface or scheduled event starts or stops an audio distribution, the state displayed on the Zone Controller may not be accurate.
Page 77: Audio Distribution Window
left or right. When you lift up on the mouse or your finger, you will notice the volume change after a couple of seconds. If you want to start or stop an Audio Distribution for a displayed zone, press the audio icon. After press- ing the audio icon, a window will display a list of audio distributions that play to the selected Zone (see "Audio Distribution Window”...
Page 78: Calling And Paging
Calling and Paging Paging and softphone calling features appear in the Calling/Paging section of the dashboard. Figure 51. C4000 Dashboard Making Calls C4000 provides two ways to place a call via the dashboard: • Through the use of a directory •...
Page 79: Placing Call Using Directory
Placing Call Using Directory The C4000 directory is a list of all stations that can receive calls. These can include computers with the Admin Web UI, computers with the Web UI, telephones, VoIP speakers, or digital call switches and speakers. To place a call using the directory: If not already on your dashboard, select Dashboard from the navigation bar.
Page 80: Placing Call Using Dial Pad
Figure 54. Calling Extension Select End Call to end the call. Note: The directory may also include Amplifier stations. If you place a call to an Amplifier station, the placed call becomes a Page to the speakers attached to the called Amplifier station. Placing Call Using Dial Pad To place a call using the Dial Pad: If not already on your dashboard, select Dashboard from the navigation bar.
Page 81: Call Forwarding
Figure 56. Dial Pad Dial the extension or number that you want and select Send. Select End Call to end the call. To answer a call from another extension: If not already on your dashboard, select Dashboard from the navigation bar. Select Answer.
Page 82: Figure 57. Call Forwarding Button
Figure 57. Call Forwarding Button Under Calling/Paging, select Call Forwarding. Figure 58. Call Forwarding Popup Menu If prompted that the station wants to use your microphone, select Allow. Use the drop-down menu to select the extension to which you want calls to be forwarded. Select one of the following options: •...
Page 83: Starting Pages
Starting Pages Depending on how your C4000 system is set up, you can launch All Call paging to all speakers, Emer- gency All Call paging to all speakers, Zone paging to a specific zone, Facility paging to one or more selected Facilities, Multi-Site All Call paging to all speakers at all Facilities, and Multi-Site Emergency All Call paging to all speakers at all Facilities..
Page 84: Figure 60. Paging Single Zone
Figure 60. Paging Single Zone On the Page popup, select the zone that you want to page. Note: You can sort the zones by Name or Number. If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation.
Page 85: Record Page
Record Page You can record a page to be added to a zone queue. The maximum recording time for a page is 60 min- utes. If the recording exceeds 60 minutes, it will time out and not be saved. If the recording is silent for 60 seconds, it will time out and not be saved.
Page 86: Prepend Page
Figure 63. Record Page On the Record Page popup, select the queue that you want to page. Note: You can sort the queues by Name or Number. Wait for the tone and then record your message. Hang up to end the recording. Note: Pressing any key terminates the recording without adding the page to the queue.
Page 87: All Call Paging
Figure 64. Prepend Page Button Under Calling/Paging, select Prepend Page. Figure 65. Prepend Page On the Prepend Page popup, select the zone that you want to page. Note: You can sort the zones by Name or Number. If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation.
Page 88: Figure 66. All Call Button
announcements, and audio distribution. If a queued zone page is interrupted by an All Call page, the queued zone page will repeat after the All Call page is finished.. To launch an All Call page: If not already on your dashboard, select Dashboard from the navigation bar. Figure 66.
Page 89: Emergency All Call Paging
Emergency All Call Paging An Emergency All Call page is a high priority page that is transmitted to all stations, even to those sta- tions that have been set up for page exclusion. Starting an Emergency All Call page will terminate all audio currently being played on the system (e.g.
Page 90: Facility Paging
If prompted, enter 1 for confirmation. If prompted, allow C4000 to use the microphone associated with your station. After you hear the tone, speak into the microphone. Select End Call to end the page. Facility Paging If your system is configured to use multiple facilities, you can launch a Facility Page. To launch a facility page: If not already on your dashboard, select Dashboard from the navigation bar.
Page 91: Multi-Site All Call Paging
Tip: As an alternative to the previous two steps, you can select the green announcement button for a specific facility to place an immediate non-emergency page to only that facility. If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation.
Page 92: Page Exclusion
To launch a Multi-Site Emergency All Call page: If not already on your dashboard, select Dashboard from the navigation bar. Figure 73. Multi-Site Emergency All Call Button Under Multi-Site Calling/Paging, select Multi-Site Emergency All Call. If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation.
Page 93: Figure 74. Page Exclusion Button
Figure 74. Page Exclusion Button Under Calling/Paging, select Page Exclusion. Figure 75. Paging Exclusions Page Optionally, filter the displayed list of stations by extension or name. Select one or more stations to be excluded. Click Toggle All to select (or deselect) the entire list of stations.
Page 94: Deleting From Paging Exclusions List
Figure 76. Add Paging Exclusion Page Warning Adding or deleting a station from the Paging Exclusions list may force the station to reboot. Deleting From Paging Exclusions List To delete an extension from the Paging Exclusions list: If not already on your dashboard, select Dashboard from the navigation bar. Under Calling/Paging, select Page Exclusion.
Page 95: Using The Maps Feature
Using the Maps Feature Starting Pages and Announcements via the Map Feature Depending on how maps are configured, you can start pages to an individual zone, start pages and announcements to multiple selected facilities, start All Call pages, or start Emergency All Call pages. Zones must be created and stations added to the zones before the zones can be associated to a defined action object or paged via the Maps feature.
Page 96: Page Or Play Announcement At A Predefined List Of Facilities
Figure 78. Paging or playing an announcement to multiple selected facilities Page or play announcement at a predefined list of facilities The map must have a map object button defined with the Page-Facilities or Announce-Facilities action and one or more selected facilities, which when clicked, will page or play an announcement at the specified facilities.
Page 97: Start All Call Or Emergency All Call Pages
To start a Selected Facilities Page or a Selected Facilities Announcement: From the dashboard map, ensure the map’s Mode is Live. Select the circular icon in the top left corner of one or more map objects, which should then display a check mark in the circle.
Page 98: Monitoring Check-In
If a Camera URL value was provided in the definition of the Map Object, a Camera icon appears on the action object (or in the hamburger menu of the object). Clicking this Camera icon will open a browser tab or window to the Camera URL. To open the Camera URL using the Maps feature: From the dashboard, ensure the Mode is Live.
Page 99 During Check-In, the colors on the station map objects will change to reflect what appears on the Check-In view: Color Status Green Checked in Not checked in Gray Check-in is not expected because the station is either on the vacant or excluded lists.
Page 100: Managing Check-In
Managing Check-In Manage Check-In allows staff to quickly obtain status of specific areas—such as conference rooms, offices, or break rooms—within a facility during a check-in event. Examples of check-in events include: • Weather-related lockdown • Safety-related lockdown • Fire evacuation (staff member performs check-in to indicate room has been evacuated) •...
Page 101: Figure 82. Manage Check-In Button
Figure 82. Manage Check-In Button Under Calling/Paging, select Manage Check-In. A separate tab appears so that you can toggle the dashboard and Manage Check-In views. Figure 83. Manage Check-In The status of each station appears in a color-coded box. Table 22 explains the use of colors to describe status: Table 22.
Page 102: Starting Check-In
Table 23. Check-In Display Options (Continued) Show Name When enabled, the station’s name appears along with the station’s extension number. Displaying the name is useful if you are not sure where a station is located when only the extension number is displayed. Show Not Note: Show Vacant and Show Excluded options are disabled when this option is selected.
Page 103: Station Check-In
On the Manage Check-In page, select Start. When Check-In starts, the Start button changes to a Stop button and the red squares that represent occupied classrooms or areas begin changing to green squares as staff members begin checking in. Station Check-In During Check-In, a Normal call placed by a station to the Admin Station places a station in check-in sta- tus.
Page 104: Resetting The Check-In Process
After the Check-in process has been stopped, all Normal station calls resume as normal calls to the Admin Station, and the Check-in process Status becomes Idle. Resetting the Check-In Process During either an active or idle Check-In process, you can clear all station check-in statuses and allow all Normal calls to resume as normal calls to the Admin Station by selecting the Reset button on the Sta- tion Check-in view.
Page 105: Configuring Check-In
Configuring Check-In Figure 86. Configure Check-in To use the check-in process, the user must have appropriate permissions assigned. To configure check-in options: If not already on your dashboard, select Dashboard from the navigation bar. Under Calling/Paging, select Manage Check-In. On the Manage Check-In page, select Configure. Complete the configuration options.
Page 106: Managing Exclusion And Vacancy Lists
Table 24. Check-In Configuration Options Enabled Specifies if Manage Check-In can be used. If Disabled, you can configure Man- age Check-In options, but you cannot start the check-in process. Enable audio Specifies if audio files will be used as part of Manage Check-In. prompts and When enabled, audio prompts and audio feedback play at stations when the confirmation...
Page 107 On the Manage Check-In page, select Configure. Add desired station or stations to the Exclusion List. Select Save. To add a station to the Exclusion List via a routine: Add or edit a routine that has Check-In as an Action Type. For Check In, select Exclude-Add.
Page 108: Creating And Using Multiple Check-In Routines
On the Manage Check-In page, select Configure. Select the stations that you want to remove from the Vacancy List. Select Save. To delete a station from the Vacancy List via a routine: Edit a routine that has Check-In as an Action Type. For Check In, select Vacancy-Delete.
Page 109: Check-In Log And Call Detail Records
Figure 87. Example of Check-In Routine Action Check-In Log and Call Detail Records Manage Check-In writes data to a log file and creates a Call Detail Record. You can export and print the check-in log file using the Export button. You can also copy the displayed log file information and paste it into another application.
Page 110 • Vacancy Delete • Exclude Add • Exclude Delete The Done event includes the elapsed time for the Check-in process (amount of time between Check-in Start and Done). The extension will always be 000 because this event is created by the system and not a specific station.
Page 111: Managing Ga10Pv Display Messages
Managing GA10PV Display Messages It is possible to send messages and images to one or more NQ-GA10PV devices, either manually or through a triggered Routine. Messages containing text and sent manually can be defined and sent as needed. To send messages using triggered Routines, and to define messages that can be used at a later time, you can create Message Templates.
Page 112: Message Priorities And Precedence
Message Priorities and Precedence Multiple messages can be displayed on an NQ-GA10PV at the same time. It is even possible to queue up more messages than can be displayed at one time. Because of this, we need to determine a message’s precedence.
Page 113: Creating A Display Message
• For Analog Clock view: • An image message can display simultaneously on the left while another message is displayed on the right. Multiple image messages are prioritized according to normal rules. If there are no image messages displayed on the left, the clock will be displayed. •...
Page 114: Figure 90. Display Message
Figure 90. Display Message On the Display Message page, complete the options for the new message (see Table 25 on page 105). To save the message and send it immediately, select Send and Save. The Name field must be spec- ified to save a message.
Page 115 Table 25. Display Message Options (Continued) Text Type the message that is to appear on the display monitor. You can format text using basic HTML tags, such as: • bold • italic • underline • styled text Note: Be aware that entering a new line, even within HTML tags, will create a new line in the final message.
Page 116 Table 25. Display Message Options (Continued) Image Type If the Type field was set to Image, select one of the following values to specify how the image will be displayed: • Full Screen (1920x1080): Image will be displayed full screen. •...
Page 117: Using Color In Display Messages
Using Color in Display Messages You can select colors for display messages three different ways: • Background, text, and time colors via GA10PV Display Configuration • Background and font colors for individual messages by selecting Display Message from the dash- board •...
Page 118 Table 26. Default Color Alias (Continued) Color Alias Corresponding Color Alias Corresponding Hex Code Hex Code darksalmon darkseagreen e9967a 8fbc8f darkslateblue darkslategray 483d8b 2f4f4f darkturquoise darkviolet 00ced1 9400d3 deeppink deepskyblue ff1493 00bfff dimgray dodgerblue 696969 1e90ff firebrick floralwhite b22222 fffaf0 forestgreen fuchsia 228b22...
Page 119 Table 26. Default Color Alias (Continued) Color Alias Corresponding Color Alias Corresponding Hex Code Hex Code mistyrose moccasin ffe4e1 ffe4b5 navajowhite navy ffdead 000080 oldlace olive fdf5e6 808000 olivedrab orange 6b8e23 ffa500 orangered orchid ff4500 da70d6 palegoldenrod palegreen eee8aa 98fb98 paleturquoise palevioletred afeeee...
Page 120: Removing Messages
Removing Messages The Remove Message window allows you to remove multiple messages from the display message queue. It also is the only way to expire a message that was created using Manually Removed as the Expiration Mode. To remove a message via the Remove Message button: If not already on your dashboard, select Dashboard from the navigation bar.
Page 121: Removing An Event Name From A Display
Removing an Event Name from a Display If you create a scheduled event with Display Event Name enabled, the event remains on the display that is connected to an NQ-GA10PV until the next scheduled event replaces it. To clear the event name from the display, create another scheduled event with the Name set to No-Event.
Page 122: Table 27. Message Templates
Table 27. Message Templates Edit button Edits the message template. Delete button Deletes the message template. Send button Displays the Display Message page, from which a message can be sent (see"Display Message Options” on page 105 for further details). Name Specifies a name for this message.
Page 123: Viewing Message Images
Table 27. Message Templates Message Image For text message templates, “None” is shown. For image templates, the Name of the image to be displayed. Image Priority Displays the image priority for this message, which determines precedence when an Image message and Text message have the same message priority: Text Over Image: Text message will be given precedence.
Page 124: Creating A Message Template Via The Message Templates Page
Figure 95. Message Images properties Edit button Edits the message image. Delete button Deletes the message image. Name Name of the message image. File Name Name of the image file for this message image. This field is a link, which allows you to see a preview of the image.
Page 125: Create Or Edit A Message Template
Figure 96. Add Message Image To create (or edit) a message image: On the navigation bar, select Messages, then Message Images. Select the Add icon (or the Edit icon next to an existing Message Image). Assign a name for this image. Select the Choose Image button and select an image file to upload.
Page 126: Figure 97. Add Message Template
Figure 97. Add Message Template To create (or edit) a message template: On the navigation bar, select Messages, then Message Templates. Select the Add icon (or the Edit icon next to an existing Message Template). Provide a descriptive Name for the image. Complete the options on the Add Message Template page.
Page 127: Table 28. Add/Edit Message Template Parameters
You can also use the HTML tag to display an image. For example: <img> <img src="https://bogen.com/themes/bogen/logo.png" width="250" height="48"> An image displayed using this mechanism is not restricted to the stan- dard image sizes to which Image-type messages are restricted, but may require more detailed specification of attributes and style to ensure it appears correctly on the screen.
Page 128 Table 28. Add/Edit Message Template parameters Priority Select the message priority, which can range from 0 (Lowest) to 6 (Fullscreen). Priority 6 (Fullscreen) is the highest priority, and when a message is assigned this priority, only the messages with this priority appear on the display with the Scheduled Event Name and Date being temporarily removed.
Page 129: Displaying A Message From The Message Templates Page
Table 28. Add/Edit Message Template parameters Font Select the down arrow to view a list of available fonts and then select the desired font for the message text. Available fonts are: Comic-Relief Courier-Prime Gelasio Liberation Sans Linux Libertine Font Size Enter the desired font size.
Page 130: Deleting A Saved Message Template
Deleting a Saved Message Template To delete a saved Message Template: On the navigation bar, select Message Templates. Select the Delete icon next to the Message Template that you want to delete. When prompted, select Delete. Nyquist C4000 User Guide...
Page 131: Routines And Other Tasks
Routines and Other Tasks Other tasks that you can perform from the dashboard include: • Starting or stopping routines • Viewing schedules • Manually controlling output contacts Using Routines A routine automatically launches a procedure, or sequence of actions, that the Nyquist system executes as a result of an input trigger.
Page 132: Starting And Stopping Routines From The Web Ui
To allow a third-party system to launch a routine via the Routines API, you must enable Allow API for the routine. You can import or export routines by selecting the appropriate button from the Routines view. When importing a routine, the routine file must have an SQL extension. See the Nyquist C4000 System Admin- istrator Guide for more information.
Page 133: Starting And Stopping A Routine From The Admin Phone
Figure 100. Routine Page If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. If prompted, enter 1 for confirmation. To end the routine, select Stop. To stop a routine via the dashboard: If not already on your dashboard, select Dashboard from the navigation bar.
Page 134 Note: Parameters (and their preceding asterisks) are only required if the Routine uses them. • Dial: *94<routine-DTMF-code>*<parameter1>*<parameter2> • Dial: 0000094<routine-DTMF-code>*<parameter1>*<parameter2> • Select the Routines menu from the Admin Phone and then select the routine that you want to start. Note: Only routines with Allow DTMF enabled appear in the menu. Example: *94123*60*120 This example will execute Routine 123, passing 60 as...
Page 135: Viewing The Event Schedule For The Week
Viewing the Event Schedule for the Week From the dashboard, you can view this week’s schedule or use the Prev and Next buttons to view the schedule for other weeks. If you select a specific schedule for a day, you also can view details of that schedule.
Page 136: Using The Calendars Feature
Using the Calendars Feature Nyquist provides a calendar view of the schedule used for past days, the schedule for the current and future days, and the scheduled holidays. The view is for the current month, but you can use the <Prev> and <Next>...
Page 137: Manually Controlling Output Contacts
Table 29. Schedule Popup Window Parameters (Continued) Tone Identifies the name of the tone used for this event. Scheduled Audio Identifies a playlist, Matrix Mixer Pre-Amp channel, amplifier, or Airable/ SoundMachine source to use if the Scheduled Audio feature is used for this event.
Page 138: Appendix A: Bogen Digital Certification Authority
Bogen Certification Authority (CA) certificate to authenticate the device’s digital certif- icate, which verifies that the client is connecting to a valid server. If you do not install the Bogen CA certificate, the browser will display a warning that it was unable to authenticate the server, displaying a red Not secure warning immediately to the left of the browser’s address bar when you attempt to...
Page 139: Installing Certification Authority On Mac System
You can also download and install the Certification Authority using a PowerShell command prompt or script, which involves fewer steps. To download the certificate to a CRT file, execute the following PowerShell command, replacing <device> with the IP address or DNS name of the Nyquist device: Invoke-WebRequest -Uri http://<device>/ssl/bogenCA.crt -OutFile $env:TEMP\bogenCA.crt If you wish to validate the certificate before importing it, execute the following command after...
Page 140: Installing Certification Authority On An Android Device
If prompted, verify your identity (e.g., enter your PIN or fingerprint). Type a certificate name (e.g., “Bogen CA”), specify “VPN and apps” under “Used for”, and select OK to install the certificate. Installing Certification Authority on an iOS Device Note: The iOS device WiFi must be connected to the same network as the Nyquist Server.
Page 141 Browse to the Bogen device’s web application in your browser (using Safari on iOS, Chrome or Edge on all other platforms).
Page 142: Appendix B: Nyquist Dtmf Feature Dialing Codes
Appendix B: Nyquist DTMF Feature Dialing Codes Most features of the Nyquist system can be accessed via DTMF dial codes entered from a station’s keypad. The availability of a particular feature dial code is determined and restricted by the DTMF code’s required CoS and the station’s CoS assignments. For a list of alternatives to some of the DTMF codes listed here (e.g., codes that do not use the pound/hashtag symbol, #), see “Alternate Dialing Codes”...
Page 143: Announcements
Announcements Description DTMF Code Required CoS Start Announcement specified by {DTMF-code} to All-Call Page *92{DTMF-code} station’s configured “Announcement Zone” All-Call Page 0000092{DTMF-code} Note: If “Announcement Zone” is not configured, the caller will be prompted to enter a zone number. Start Announcement specified by {DTMF-code}, Zone Paging *92{DTMF-code}*{zone} play to {zone}...
Page 144: Calling
Calling Description DTMF Code Required CoS Call {extension} speaker (intercom, auto-answer) Call Any Station {extension} Call {extension} ringer (telephonic, ringing) Call Any Station *{extension} Join conversation at {extension} Join Conversation *#{extension} Call {extension} at {facility-page-number} Inter-Facility Call/Page ##*{facility-page-number}*{extension} Place long distance call with area code (AAA = Area Outside Access rights 981AAANNNNNNN code, NNNNNNN = number)
Page 145: Call Parking/Call Pickup
Call Forwarding Description DTMF Code Required CoS Call Forwarding Menu Call Forwarding All-Calls (CFALL) Call Forwarding 971{extension} When Busy (CFBS) Call Forwarding 972{extension} When No Answer (CFNA) Call Forwarding 973{extension} When Busy or No Answer (CNBN) Call Forwarding 974{extension} Cancel Call Forwarding Call Forwarding Call Forwarding Status (Caller only) Call Forwarding...
Page 146: Conferencing
Call Transfer Description DTMF Code Required CoS Blind transfer (during call) Call Transfer #1{extension} Attended transfer (during call) Call Transfer *1{extension} Complete attended transfer, dropping out of call Call Transfer Complete attended transfer, but stay in the call Call Transfer Swap to the other party (during attended transfer) Call Transfer Transfer (drop) call from Speaker to associated...
Page 147: Monitoring/Recording
Monitoring/Recording Description DTMF Code Required CoS Monitor call or location at {extension} Monitor Calls/Locations 978{extension} Note: Spy Mode monitoring cannot be used on a station that has been set to Privacy Mode. Enable “spy mode“ (MUTE) during call monitoring (none) Enable “whisper mode“...
Page 148: Paging
Paging Note: The “##” prefix is used to indicate multi-facility paging operations. Description DTMF Code Required CoS Multi-Site Emergency All-Call Page Emergency All-Call ##0911 Multi-Site Paging Multi-Site All Call Page All-Call Paging Multi-Site Paging Emergency All-Call Page Emergency All-Call #0911 Multi-Facility Emergency All-Call Page Emergency All-Call ##0912{facility-page-number}*{facility-...
Page 149: Voicemail
Paging (Continued) Note: The “##” prefix is used to indicate multi-facility paging operations. Description DTMF Code Required CoS All-Call Page to {facility-page-number} Inter-Facility Call/Page ##{facility-page-number} Multi-Facility All-Call Page Inter-Facility Call/Page ##{facility-page-number}*{facility-page- number}... Zone Page to {zone-number} at {facility-page- Inter-Facility Call/Page ##{facility-page-number}#{zone-number} number} Real-time page to {zone-number} that belongs to a...
Page 150: Walking Cos
Voicemail (Continued) Description DTMF Code Required CoS Leave voicemail for specified {extension} Voicemail 904{extension}* Walking CoS Description DTMF Code Required CoS Current IP phone's extension becomes {extension} Walking Class of Service 3*{auth-code}*{extension} Note: If Auth Code is set to 0000 in the Admin Web UI’s Sys- tem Parameters, this feature is disabled.
Page 151: Audio Distribution
Routines Description DTMF Code Required CoS Execute Routine with {routine-DTMF-code} Execute Routines *94{routine-DTMF-code} Note: Only routines with Allow DTMF can be executed from Execute Routines 0000094{routine-DTMF-code} the Admin Phone. Execute Routine with {routine-DTMF-code} specify- Execute Routine *94{routine-DTMF- ing values for parameters $cmdParam1 and $cmd- code}*{parameter1}*{parameter2} Param2.
Page 152: Miscellaneous Dial Codes
Miscellaneous Dial Codes Description DTMF Code Required CoS Restart Nyquist system server (none) #*349 Note: User is prompted for System Password. Toggle Audio Distribution to associated speaker (none) Disable Audio Disable Audio 0000097 Enable Audio Enable Audio 0000098 Stop Scheduled Audio Audio Distribution Close {contact-number} on I/O Controller {exten- Manage Output...
Page 153: Alternate Dialing Codes
Miscellaneous Dial Codes (Continued) Description DTMF Code Required CoS Start Nyquist Features on Remote Facilities Inter-Facility Features ##*{facility-page-number}*{feature-DTMF- digits} Examples: (none) Start Announcement 1 on Facility 1 (none) ##*1*00000921 Start Audio Distribution 6 on Facility 5 (none) ##*5*000009876 Execute Routine 5 on Facility 10 (none) ##*10*00000945 Alternate Dialing Codes...
Page 154 Nyquist Feature Dial Code Alternative Dial Code Stop Announcement 0000093{zone} *93{zone} Start Audio Distribution 987*{DTMF-code} 00000987{DTMF-code} Stop Audio Distribution 980*{DTMF-code} 00000980{DTMF-code} Start Routine *94{DTMF-code} 0000094{DTMF-code} Start Routine with parameters *94{DTMF- 0000094{DTMF- code}*{parameter1}*{parameter2} code}*{parameter1}*{parameter2} Stop Routine *95{DTMF-code} 0000095{DTMF-code} Restart Nyquist system server #*349 00000349 Note: User is prompted for System Password.
Page 155 Index Add Announcement Page 40 dashboard Add icon, about 6 described 1 Alarm Default Color Alias 108 defined 48 Delete icon, about 6 starting and stopping 48 Display Configuration 102 announcement Display Message create 39 color alias 108 delete 47 overview 102 edit 45 removing event name 112...
Page 156 adding a source 23 change song order 20 Overview 21 changing song order 20 Viewing 22 create 17 deleting song from 20 editing 21 Manage Check-In overview 16 audio files 97 view 16 color-coded status 91 confirmation messages 97 Display Options 92 Remove Message page 111 Exclusion List 97 resetting the check-in process 95...
Page 157 duration 57 edit 59 generate 55 hide 52 line input 58 upload 54 using Matrix Mixer Pre-Amp channel as source 57 tones defined 49 editing 59 overview 48 starting and stopping 49 uploading 53 view 51 viewing 52 about 1 how to use 6 Vacancy List for Check-In feature 97 web-based UI 1...

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