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Bogen Nyquist C4000 Series User Manual

Bogen Nyquist C4000 Series User Manual

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User Manual
Nyquist C4000 Series
Version 2.0
2019 Bogen Communications, Inc.
All rights reserved.
740-00126A
191211

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Summary of Contents for Bogen Nyquist C4000 Series

  • Page 1 User Manual Nyquist C4000 Series Version 2.0 2019 Bogen Communications, Inc. All rights reserved. 740-00126A 191211...
  • Page 2 Cisco SPA112 and the Phone Adapter Configuration Utility are copyrighted by Cisco, Inc. All other copyrights and trademarks are the properties of their respective owners.

  • Page 3: Table Of Contents

    Contents List of Figures ................vii List of Tables ................xi Introducing the C4000 System............ 1 Using the Web-Based User Interface ..........2 1.1.1 Accessing the Dashboard............2 1.1.2 Making UI Selections...............6 Getting Help....................7 Managing Audio Distribution ............. 9 Managing Line-Input Sources............11 Managing Songs ..................
  • Page 4 Creating an Audio Distribution............34 Starting and Stopping Audio Distribution ......... 37 2.6.1 Other Features and Audio Distribution......40 2.6.2 Audio Distribution Status ........... 41 Managing Announcements ............43 Starting and Stopping Announcements ........43 Announcements, Zones, and Priorities........46 Adding an Announcement ...............
  • Page 5 6.1.1.1 Station Check-In........... 105 6.1.1.2 Check-In Done and Finish ........ 105 6.1.2 Stopping the Check-In Process ........105 6.1.3 Resetting the Check-In Process........106 6.1.4 Using Spy Mode ..............106 Configuring Check-In ...............107 6.2.1 Managing Exclusion and Vacancy Lists ....... 108 Managing Display Messages ...........111 7.0.1 Creating a Display Message..........

  • Page 7: List Of Figures

    List of Figures Figure 1-1, Login Page ........2 Figure 1-2, C4000 Dashboard .
  • Page 8 Figure 4-4, Tone Icon ........62 Figure 4-5, Tone Page .
  • Page 9 Figure 8-4, Routines Manager ......128 Figure 8-5, Weekly Schedule Section of Dashboard ..128 Figure 8-6, Schedule Page .

  • Page 11: List Of Tables

    List of Tables Table 1-1, UI Icons ......... 6 Table 2-1, Songs Page Parameters .

  • Page 13: Introducing The C4000 System

    Introducing the C4000 Introducing the C4000 System System Note: Your system administrator should have already configured your system for your environment and created a login account for you. Depending on the role and permissions that your system administrator has assigned to you, you may not be able to perform all of the tasks described in this guide.

  • Page 14: Using The Web-Based User Interface

    Using the Web-Based User Interface The web-based UI is an interactive dashboard that you can use to perform paging, audio distribution, and other tasks from a personal computer, tablet, or cell phone. The web-based UI presents system information and parameters in an easy to read and use format. The view of the dashboard varies depending upon the permissions (the role) you are assigned.

  • Page 15: Figure 1-2, C4000 Dashboard

    Step 3 Select Login. Figure 1-2, C4000 Dashboard Note: The Nyquist system does not support opening multiple instances, or tabs, of the Nyquist Web UI for the same user.

  • Page 16: Figure 1-3, Dashboard Areas

    Figure 1-3, Dashboard Areas The left side, or navigation bar, of the dashboard ("Figure 1-3, Dash- board Areas” on page 4), lists the areas of the C4000 system that you can access. Accessibility to C4000 features and functionality is con- trolled by your assigned role.

  • Page 17: Figure 1-4, Maps Pane

    When Maps is licensed and configured for a C4000 system and you have the proper permissions, you can view the Maps Pane from the Dashboard. The panel appears below the Messages Pane. Figure 1-4, Maps Pane The majority of the dashboard is set up to allow you to perform com- munications activities, view this week’s scheduled events, and per- form audio distribution.

  • Page 18: Making Ui Selections

    On the lower part of the dashboard are options for Audio Distribu- tion and an Enable/Disable Audio button that you can toggle to enable or disable audio throughout the system. Figure 1-6, Audio Distribution Section of Dashboard 1.1.2 Making UI Selections You can navigate and make UI selections by either using a mouse click or using touchscreen functionality.

  • Page 19: Getting Help

    Getting Help Help is available through the C4000 Admin Web UI and through Bogen’s Technical Support. Technical Support is available between 8:30 am and 6:00 pm, and on-call until 8 pm, Monday through Friday. Technical Support contact information is as follows:...

  • Page 21: Managing Audio Distribution

    Managing Audio Managing Audio Distribution Distribution Note: Before using the Audio Distribution feature, make sure that stations and zones have been configured and that the station you are using to launch Audio Distribution has the appropriate permis- sions (that is, Class of Service (CoS) parameters set). The navigation bar does not appear if you are not authorized to make changes to the C4000 configuration.

  • Page 22: Figure 2-1, Audio Distribution Sources

    Through the Scheduled Audio feature, Audio Distribution can be tied to a specific event in a schedule. (For information about creating events, refer to the Nyquist C4000 System Administrator Manual. Figure 2-1, Audio Distribution Sources Audio Distribution sources can include: •...

  • Page 23: Managing Line-Input Sources

    Managing Line-Input Sources Figure 2-2, Line-Input Sources If your Nyquist system uses any Nyquist appliance with one or more line inputs, these stations will appear as sources for Line-Input when creating Audio Distribution.

  • Page 24: Figure 2-3, Available Channels For An Mmpa

    Figure 2-3, Available Channels for an MMPA The available Input Channel selections can range from 1 or 2 for an amplifier or 1 to 4 for an MMPA. Figure 2-4, Line Input for NQ-A4300 Audio Power Amplifier...

  • Page 25: Managing Songs

    The amplifiers and MMPAs must be configured at the device, using either XLR or Phoenix (but not both) as the input. The Amplifiers/Matrix Mixers and Input Channel selections are made when creating an audio distribution. Managing Songs The songs feature allows you to select songs that can be added to a playlist;...

  • Page 26: Playing Songs Directly From A Usb Memory Stick

    Table 2-1, Songs Page Parameters Title Displays the user provided song title. Artist Displays the name of the musician performing the song. Album Displays the name of the album the song is from. Track Number Displays the track on the album for the song. Length Provides the length of the song in seconds.

  • Page 27: Uploading Songs From A Usb Memory Stick

    Note: If you use a USB memory stick as storage for songs on a play- list and the USB memory stick is removed from the USB drive, the meta data for the songs and the playlist still resides in the C4000 song list and playlist, but Audio Distribution cannot play.

  • Page 28: Figure 2-6, Add Song Page

    Figure 2-6, Add Song Page To add a song file: Step 1 On the navigation bar, expand Audio. Step 2 Select Songs. Step 3 On the Songs page, select the Add icon. Note: If the imported song file contains meta data, Nyquist auto- matically fills in the Title, Artist, Album, Track Number, Year, and Genre after you press the Save button.

  • Page 29: Figure 2-7, Adding Multiple Songs

    keys when selecting multiple files. Parameters do not appear when using the Multiple Songs option. Figure 2-7, Adding Multiple Songs Step 5 After completing all changes, select Save The song or songs will be copied onto the Nyquist system. Table 2-2, Add Song Page Parameters Multiple Songs Allows you to select multiple songs.

  • Page 30: Editing Song Information

    2.2.5 Editing Song Information Through the Edit Song page, you can edit the information that appears on the Songs page for a particular song or replace the down- loaded file with another. To edit the information associated with the song file: Step 1 On the navigation bar, expand Audio.

  • Page 31: Managing Playlists

    Step 4 When prompted, select Delete. Managing Playlists You can create and manage playlists that contain multiple songs to use for scheduled events and dashboard Audio Distribution entries. You can select a playlist when creating an event. (For information about creating events, refer to the Nyquist C4000 System Administra- tor Manual.) 2.3.1 Viewing Playlists...

  • Page 32: Creating A Playlist

    Table 2-4, Playlists Page Parameters Manage When selected, this option displays the songs that can be dragged and dropped to and from the playlist. Name Displays the user provided name for the playlist. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,.

  • Page 33: Figure 2-9, Add Playlist Page

    Figure 2-9, Add Playlist Page To add a playlist: Step 1 On the navigation bar, expand Audio. Step 2 Select Playlists. Step 3 Select the Add icon. Step 4 On the Add Playlist page, complete parameters for this playlist. (See "Add Playlist Parameters” on page 22.) Step 5 Select Save...

  • Page 34: Table 2-5, Add Playlist Parameters

    Table 2-5, Add Playlist Parameters Name Displays the user provided name for the playlist. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,. Scheduled Audio When enabled, the playlist audio will be repeated after all songs have been played.

  • Page 35: Adding Songs To A Playlist

    2.3.3 Adding Songs to a Playlist After you create a playlist, use the Manage tool to add songs to the playlist. Figure 2-10, Manage Playlist Page To add songs to a playlist: Step 1 On the navigation bar, expand Audio. Step 2 Select Playlists.

  • Page 36: Changing Song Order In A Playlist

    2.3.4 Changing Song Order in a Playlist You can use the Manage tool to change the order of songs in a play- list To change the song order: Step 1 On the navigation bar, expand Audio. Step 2 Select Playlists. Step 3 On the Playlists page, select the Manage icon next to the playlist for which you want to change song order.

  • Page 37: Deleting A Playlist

    Step 4 On the Edit Playlist page, make desired changes to the parameters. (For more information about the parame- ters, see "Add Playlist Parameters” on page 22.) Step 5 Select Save. 2.3.7 Deleting a Playlist You can delete a playlist provided the playlist is not being used with an I/O Controller Input or Output Rule.

  • Page 38: Viewing Internet Radio Services

    Figure 2-11, Internet Radio Services Permissions For information about assigning permissions to roles, refer to the Nyquist C4000 System Administrator Manual. 2.4.1 Viewing Internet Radio Services If you have View permission for the Internet Radio Services, you can view a list of radio stations that can be accessed through your system as well as information about each station.

  • Page 39: Adding A Source

    Table 2-6, Internet Radio Services Station Displays the icon, name, and description of the radio sta- tion. Codec Displays how the streaming media is compressed and decompressed. Sample Rate Displays the number of samples of audio carried per sec- ond. Mono/Stereo Displays if the signal is being transmitted by a single chan- nel (mono) or by two channels (stereo).

  • Page 40: Table 2-7, Radio Source Parameters

    Table 2-7, Radio Source Parameters Local stations Select to view a list of stations near your loca- tion. Popular stations Select to view stations considered to be the most popular. Trending Select to view the stations that are gaining momentum. High quality Select to view the stations with a high sound quality.
  • Page 41 Genres Displays a list of genres, such as Blues and Pop, which you can select to drill down genre choice even further. Stations Displays categories for stations, such as Country, which you can select to drill down to select a specific album or song. My Stations Displays radio stations that you added through the SOUNDMACHINE web site.

  • Page 42: Deleting A Source

    2.4.3 Deleting a Source To delete a source: Step 1 On the navigation bar, expand Audio. Step 2 Select Internet Radio Services. Step 3 On the Internet Radio Services window, select the Delete icon next to the source that you want to delete. Step 4 When prompted, select Delete.

  • Page 43: 2.4.4.2 Add Credentials

    2.4.4.2 Add Credentials You can create a user account that allows a user to use an Internet Radio Service, such as SOUNDMACHINE. You can also use the Add Credential page to sign up for SOUNDMACHINE. Figure 2-14, Add Credential To create an account: Step 1 On the navigation bar, expand Audio.

  • Page 44: 2.4.4.3 Edit Credential

    2.4.4.3 Edit Credential If you have the appropriate permissions, you can edit a user’s creden- tials for accessing SOUNDMACHINE, including viewing or changing a user’s password and enabling or disabling their use of the service. Figure 2-15, Edit Credential To edit an account: Step 1 On the navigation bar, expand Audio.

  • Page 45: 2.4.4.4 Delete Credentials

    Select Internet Radio Services. Step 3 Do one of the following: • Select Add Source. • Select Credentials and then select the Add icon. Step 4 Select Sign Up. Step 5 When the SOUNDMACHINE and BOGEN page appears, follow the on-screen instructions.

  • Page 46: Using Soundmachine Music Selection Schedules

    2.4.6 Using SOUNDMACHINE Music Selection Schedules Schedules that you create using the SOUNDMACHINE web-based user interface appear as Music Selection Schedules in the C4000 Admin Web UI. You can select a Music Selection Schedule to play as Audio Distribution. When you create a Music Selection Schedule, you cannot have any empty time periods or Audio Distribution will stop when the empty time period is encountered.

  • Page 47: Figure 2-18, Role Permissions For Audio Distribution

    You must also be assigned a Role that has permissions to create Audio Distribution. Figure 2-18, Role Permissions for Audio Distribution Figure 2-19, Create an Audio Distribution...

  • Page 48: Table 2-11, Create An Audio Distribution Parameters

    To create an Audio Distribution: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Select the Add icon next to Audio Distribution. Step 3 Complete the Create an Audio Distribution parameters (see "Create an Audio Distribution Parameters” on page 36).

  • Page 49: Starting And Stopping Audio Distribution

    Table 2-11, Create an Audio Distribution Parameters (Continued) Shuffle If you select a playlist and want to shuffle the song order, set Shuffle to Yes. Description Add a description for the Audio Distribution. For example, you may want to note that the audio is for lunchtime.

  • Page 50: Figure 2-21, Adding Scheduled Audio

    Step 3 To end the playing of audio, select the Stop icon next to the playlist. Figure 2-21, Adding Scheduled Audio To automatically schedule audio as part of an event, follow the steps for creating an event, ensuring that you set the Scheduled Audio for the playlist, Matrix Mixer Pre-Amp channel, or amplifier to be used for this event.

  • Page 51: Figure 2-22, Adding Audio-Dist Trigger

    If an Airable/SOUNDMACHINE source is selected, the Scheduled Audio list includes selections to start or stop the audio stream. This list only includes Airable/SOUNDMACHINE selections that apply to the specific zone. If the Audio Distribution zone selected includes a time zone and another zone type, such as Paging, that is not for time, the audio distribution does not appear in this Scheduled Audio list.

  • Page 52: Other Features And Audio Distribution

    Figure 2-23, Audio Distribution Actions You can create a routine with an action of either Audio-Dist-Start to start audio distribution or Audio-Dist-Stop to stop audio distribu- tion. You can also allow third-party systems, such as access control sys- tems, to launch a routine via I/O Controller Input Contact closure, or you can remotely launch a routine using the Routines API.

  • Page 53: Audio Distribution Status

    Any Admin web UI user may stop the Audio Distribution if his or her station has the Audio Distribution CoS Configuration parameter enabled. Scheduled Audio has a higher priority than Audio Distribution. If you are playing Audio Distribution and an event with Scheduled Audio interrupts, the Audio Distribution briefly plays between the tone and the Scheduled Audio.

  • Page 54: Figure 2-26, Audio Distribution Status

    When Audio Distribution is enabled, an informational message appears in the Messages window of the Admin Web UI dashboard, indicating the song that is currently playing and to which speakers (all or selected) and to which zones audio is playing to. Figure 2-26, Audio Distribution Status...

  • Page 55: Managing Announcements

    Managing Managing Announcements Announcements Note: Make sure that stations and zones have been configured and that the station you are using to launch an announcement has the appropriate Class of Service (CoS) parameters set. The navigation bar does not appear if you are not authorized to make changes to the C4000 configuration.

  • Page 56: Figure 3-1, Announcement Icon

    To start and stop an announcement: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 3-1, Announcement Icon Step 2 Under Tones/Announcements, select Announce- ment. Figure 3-2, Announcement Page...

  • Page 57: Figure 3-3, Announcement Page With Stop Button

    Step 3 On the Announcement page, use the Zones drop-down menu to select the zone where the announcement will play. Step 4 Select the announcement that you want to launch. Figure 3-3, Announcement Page With Stop Button Step 5 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password.

  • Page 58: Announcements, Zones, And Priorities

    If multiple announcements are playing, you can select to stop a spe- cific announcement or to stop all active announcements. To stop an announcement when multiple announcements are running: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Under Tones/Announcements, select Stop Announcement.

  • Page 59: Adding An Announcement

    • A page or queued page is already playing to a zone. • An Emergency-All-Call, All-Call, Alarm, or Tone is already playing. If you attempt to play an emergency announcement to a zone or to All Speakers, you will receive a busy signal if any of the following are true: •...

  • Page 60: Figure 3-4, Add Announcement Page

    Figure 3-4, Add Announcement Page To upload an announcement file: Step 1 On the navigation bar, expand Audio. Step 2 Select Announcements. Step 3 On the Announcements page, select the Add icon Step 4 Complete the parameters on the Add Announcement page.

  • Page 61: Table 3-1, Add Announcement Page Parameters

    Table 3-1, Add Announcement Page Parameters Name Provide a name for the announcement. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,. Type Use the drop-down menu to select if the announcement is Normal or Emergency.

  • Page 62: Using Ssml For Text-To-Speech Entries

    Table 3-1, Add Announcement Page Parameters (Continued) Time Between Repeats Select the time in seconds between replaying of the announcement. You can select between 0.5 to 5 in 0.5 (seconds) increments. Text-To-Speech Type the text that you want converted to speech for this announcement.

  • Page 63: Table 3-2, Ssml Formats For Text-To-Speech Entries

    Table 3-2, SSML Formats for Text-to-Speech Entries Insert Silence/Pauses • This is not <break strength='none' /> a pause. • This is a <break strength='x-weak' /> phrase break. • This is a <break strength='weak' /> phrase break. • This is a <break strength='medium' /> sentence break. •...
  • Page 64 Table 3-2, SSML Formats for Text-to-Speech Entries (Continued) Adjust Voice Pitch • <prosody pitch='x-low'>This is half-pitch</prosody> • <prosody pitch='low'>This is 3/4 pitch.</prosody> • <prosody pitch='medium'>This is normal pitch.</pros- ody> • <prosody pitch='high'>This is twice as high.</prosody> • <prosody pitch='x-high'>This is three times as high.</ prosody>...
  • Page 65 Table 3-2, SSML Formats for Text-to-Speech Entries (Continued) Adjust Output Volume • <prosody volume='silent'>This is silent.</prosody> • <prosody volume='x-soft'>This is 25% as loud.</pros- ody> • <prosody volume='soft'>This is 50% as loud.</pros- ody> • <prosody volume='medium'>This is the default vol- ume.</prosody> •...

  • Page 66: Viewing Announcements

    Viewing Announcements Note: The navigation bar does not appear if you are not authorized to make changes to the C4000 configuration. Contact your system administrator or refer to the Nyquist C4000 System Administrator Manual. Through the Announcements page, you can view a list of all announcements that are available for scheduling, delete an announcement, and select to edit or add an announcement.

  • Page 67: Editing Announcements

    Table 3-3, Announcements Page Parameters (Continued) Creation Date/Time Displays when the announcement was created. Created By Displays the extension that is to be considered the source of the announcement for CoS considerations. Times to Play Displays the number of times the announcement will play. This number can range from 0 through 10.

  • Page 68: Table 3-4, Edit Announcement Page Parameters

    To edit an announcement: Step 1 On the navigation bar, expand Audio. Step 2 Select Announcements. Step 3 On the Announcements page, select the Edit icon next to the announcement that you want to edit. Step 4 Make the desired changes. Step 5 Select Save.

  • Page 69: Deleting An Announcement

    Table 3-4, Edit Announcement Page Parameters (Continued) Times to Play Select the number of times the announcement will play. Parameters are between 0 and 10. Note: A setting of 0 results in the playing continuously until it is manually stopped via the dashboard. Times Between Select the time in seconds between replaying of the announcement.
  • Page 70 To delete an announcement: Step 1 On the navigation bar, expand Audio. Step 2 Select Announcements. Step 3 On the Announcements page, select the Delete icon next to the announcement that you want to delete. Step 4 When prompted, select Delete.

  • Page 71: Managing Alarms And Tones

    Managing Alarms and Managing Alarms and Tones Tones Note: Make sure that stations and zones have been configured and that the station you are using to launch an alarm or tone has the appropriate Class of Service (CoS) parameters set. The navigation bar does not appear if you are not authorized to make changes to the C4000 configuration.

  • Page 72: Figure 4-1, Alarm Button

    Figure 4-1, Alarm Button Step 2 Under Tones/Announcements, select Alarm. Figure 4-2, Alarm Page...

  • Page 73: Starting And Stopping Tones

    Step 3 On the Alarm page, select the alarm that you want to sound. Figure 4-3, Alarm Page With Stop Option Step 4 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 5 If prompted, enter 1 for confirmation.

  • Page 74: Figure 4-4, Tone Icon

    To start and stop a tone: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 4-4, Tone Icon Step 2 Under Tones/Announcements, select Tone.

  • Page 75: Figure 4-5, Tone Page

    Figure 4-5, Tone Page Step 3 On the Tone page, select the tone that you want to sound. Only tones that have not been hidden appear. Note: Tones play continuously if one of three conditions exist: Its Type is Alarm, times to play is set to 0, or length is set to 0.

  • Page 76: Viewing Available Tones

    Figure 4-6, Tone Page With Options Step 4 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 5 If prompted, enter 1 for confirmation. Step 6 Select the Tone icon to end the tone. A tone will stop playing automatically after it has reached its number of times to play.

  • Page 77: Figure 4-7, Tones Page

    Figure 4-7, Tones Page To view tones: Step 1 On the navigation bar, expand Audio. Step 2 Select Tones. The following table describes the tones parameters that appear. Table 4-1, Tones Page Parameters Name Provides a name for the announcement file. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,.

  • Page 78: Uploading Tones

    Table 4-1, Tones Page Parameters (Continued) Times to Play Displays the number of times the tone plays. Parameters are 0 to 10. Note: A setting of 0 results in the tone playing continuously until it is manually stopped via the dashboard. Time Between Repeats Displays the time in seconds before the tone is replayed.

  • Page 79: Figure 4-8, Add Tone - Upload File

    Figure 4-8, Add Tone – Upload File To upload a tone: Step 1 On the navigation bar, expand Audio. Step 2 Select Tones. Step 3 On the Tones page, select the Add icon. Step 4 On the Add Tone page, ensure Upload File is selected. Step 5 Complete the parameters.

  • Page 80: Generating Tones

    Table 4-2, Add Tone Page Parameters (Upload) Name Provide a name for this tone. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,. Type Use the drop-down menu to select if the tone is Normal or Alarm.

  • Page 81: Figure 4-9, Add Tone - Generate Tone

    Figure 4-9, Add Tone – Generate Tone To generate a tone: Step 1 On the navigation bar, expand Audio. Step 2 Select Tones. Step 3 On the Tones page, select the Add icon. Step 4 On the Add Tone page, select Generate Tone. Step 5 Complete the parameters.

  • Page 82: Using Line Input For Tones

    Table 4-3, Add Tone Page Parameters (Generate) Name Provide a name for this tone. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,. Type Select if the announcement to follow is a normal or an emergency announcement.

  • Page 83: Figure 4-10, Add Tone - Line Input

    Figure 4-10, Add Tone – Line Input To add a line input tone: Step 1 On the navigation bar, expand Audio. Step 2 Select Tones. Step 3 On the Tones page, select the Add icon. Step 4 On the Add Tone page, select Line Input. Step 5 Complete the parameters.

  • Page 84: Editing Tones

    Table 4-4, Add Tone Page Parameters (Line Input) Name Provide a name for this tone. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the following special characters: !@$*?-.,. Type Select if the announcement to follow is a normal or an emergency announcement.

  • Page 85: Figure 4-11, Edit Tone Pages

    Figure 4-11, Edit Tone Pages To edit a tone: Step 1 On the navigation bar, expand Audio. Step 2 Select Tones. Step 3 On the Tones page, select the Edit icon. Step 4 On the Edit Tone page, make changes to the parame- ters.

  • Page 86: Table 4-5, Edit Tone Page Parameters

    Table 4-5, Edit Tone Page Parameters Name Displays the name for this tone. Note: This parameter cannot be changed for default sys- tem Tones. Note: Valid characters include uppercase letters (A-Z), low- ercase letters (a-z), numerals (0-9), space, and the follow- ing special characters: !@$*?-.,.
  • Page 87 Table 4-5, Edit Tone Page Parameters (Continued) Amplifiers/Matrix Specifies the two-channel or four-channel audio power amplifier or MMPA and its associated station number. Mixers Note: This parameter only appears for Line Input tones. Input Channel Specifies the matrix channel being used for input. Note: This parameter only appears for Line Input tones.

  • Page 89: Making Pages And Calls

    Making Pages and Calls Making Pages and Calls Paging and telephone call features appear in the Calling/Paging sec- tion of the dashboard. Figure 5-1, C4000 Dashboard...

  • Page 90: Managing Calls

    Managing Calls Note: Placing intercom calls requires an Intercom License. C4000 provides two ways to place a call via the dashboard: • Through the use of a directory • Through the use of a dial pad 5.1.1 Placing Call Using Directory The C4000 directory is a list of all stations that can receive calls.

  • Page 91: Figure 5-3, Directory Page

    Figure 5-3, Directory Page Step 3 On the Directory popup, select the extension that you want to call. Note that you can sort the list of extensions by exten- sion number or name.

  • Page 92: Figure 5-4, Calling Extension

    Figure 5-4, Calling Extension Step 4 Select End Call to end the call.

  • Page 93: Placing Call Using Dial Pad

    5.1.2 Placing Call Using Dial Pad To place a call using the Dial Pad: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 5-5, Dial Pad Button Step 2 Under Calling/Paging, select Dial Pad. Figure 5-6, Dial Pad...

  • Page 94: Using Page Exclusion

    Step 3 Dial the extension or number that you want and select Send. Step 4 Select End Call to end the call. To answer a call from another extension: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Select Answer.

  • Page 95: Figure 5-8, Paging Exclusions Page

    Figure 5-8, Paging Exclusions Page Step 3 Select the Add icon to add a station to the page exclu- sion list. Figure 5-9, Add Paging Exclusion Page Warning Adding or deleting a station from the page exclu- sions list may force the station to reboot.

  • Page 96: Deleting From Page Exclusion List

    5.2.1 Deleting From Page Exclusion List To delete an extension from the Page Exclusion list: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Under Calling/Paging, select Page Exclusion. Step 3 Select the Delete icon next to the page that you want to remove from the Paging Exclusions list.

  • Page 97: Figure 5-10, Call Forwarding Button

    To forward calls to another extension: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 5-10, Call Forwarding Button Step 1 Under Calling/Paging, select Call Forwarding. Figure 5-11, Call Forwarding Popup Menu Step 2 If prompted that the station wants to use your micro- phone, select Allow.

  • Page 98: Launching Pages

    Warning If you turn off the microphone on your computer, then you cannot launch audio distribution, tones, alarms, and so on. When attempting to making a call with the computer’s microphone turned off, Nyquist automatically hangs up the call. If you make a second call, the dashboard displays a message that the phone is in use.

  • Page 99: Single-Zone Paging

    5.4.1 Single-Zone Paging To make a single-zone page via the dashboard: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Under Calling/Paging, select Zone Page. Figure 5-12, Paging Single Zone...

  • Page 100: Figure 5-13, End Call

    Step 3 On the Page popup, select the zone that you want to page. Note: You can sort the zones by Name or Number. Step 4 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 5 If prompted, enter 1 for confirmation.

  • Page 101: Record Page

    5.4.2 Record Page You can record a page to be added to a zone queue. The maximum recording time for a page is 60 minutes; if the recording exceeds 60 minutes, it will time out and not be saved. If the recording is silent for 60 seconds, it will time out and not be saved.

  • Page 102: Prepend Page

    Step 2 Under Calling/Paging, select Record Page. Figure 5-15, Record Page Step 3 On the Record Page popup, select the queue that you want to page. Note: You can sort the queues by Name or Number. Step 4 Wait for the tone and then record your message. Step 5 Hang up to end the recording.

  • Page 103: Figure 5-16, Prepend Page Button

    To prepend a page: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 5-16, Prepend Page Button Step 2 Under Calling/Paging, select Prepend Page. Figure 5-17, Prepend Page...

  • Page 104: All Call Paging

    Step 3 On the Prepend Page popup, select the zone that you want to page. Note: You can sort the zones by Name or Number. Step 4 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 5 If prompted, enter 1 for confirmation.

  • Page 105: Figure 5-19, All Call

    Step 2 Under Calling/Paging, select All Call. Figure 5-19, All Call Step 3 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 4 If prompted, enter 1 for confirmation. Step 5 If prompted, allow C4000 to use the microphone asso- ciated with your station.

  • Page 106: Emergency All Call Paging

    5.4.5 Emergency All Call Paging An Emergency All Call page is a high priority page that is transmitted to all stations, even those stations that have been set up for page exclusion. To launch an Emergency All Call page: Step 1 If not already on your dashboard, select Dashboard from the navigation bar.

  • Page 107: Figure 5-21, Emergency All Call

    Figure 5-21, Emergency All Call Step 3 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 4 If prompted, enter 1 for confirmation. Step 5 If prompted, allow C4000 to use the microphone asso- ciated with your station.

  • Page 108: Facility Paging

    5.4.6 Facility Paging If your system is configured to use multiple facilities, you can launch a Facility Page. To launch a facility page: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 5-22, Facility Page Button Step 2 Under Multi-Site Calling/Paging, select Facility Page.
  • Page 109 Step 3 On the Facilities page, select the facility that you want to page. Note that you can sort the facilities by Name or Number. Step 4 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 5 If prompted, enter 1 for confirmation.

  • Page 110: Multi-Site All Call Paging

    5.4.7 Multi-Site All Call Paging If your station’s CoS allows multi-site paging, you can launch a Multi- Site All Call page. To launch a Multi-Site All Call page: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 5-24, Multi-Site All Call Button Step 2 Under Multi-Site Calling/Paging, select Multi-Site All...

  • Page 111: Multi-Site Emergency All Call

    automatically hangs up the call. If you make a second call, the dashboard displays a message that the phone is in use Also, when the microphone is off and a bell tone comes in, C4000 rings as opposed to auto answering.fter you hear the tone, speak into the microphone.
  • Page 112 Step 3 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 4 If prompted, enter 1 for confirmation. Step 5 If prompted, allow C4000 to use the microphone asso- ciated with your station. Warning If you turn off the microphone on your computer, then you cannot launch audio distribution, tones,...

  • Page 113: Managing Check-In

    Managing Check-In Managing Check-In Manage Check-In allows staff to quickly verify (via a normal call to the Admin Station) that they are aware that a check-in situation is underway and are reporting check-in status for their assigned class- rooms or areas. Examples of check-in events include: •...

  • Page 114: Figure 6-1, Manage Check-In Button

    To view check-in status: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 6-1, Manage Check-In Button Step 2 Under Calling/Paging, select Manage Check-In. Figure 6-2, Manage Check-In A separate tab appears so that you can toggle the dashboard and Manage Check-In views. The status of each station appears in a color-coded box.

  • Page 115: Table 6-2, Check-In Display Options

    Table 6-1, Color-coded Check-In Status (Continued) Color Status Not checked in Gray Check-in is not expected because the station is either on the vacant or excluded lists. You can also select the following Display Options: Table 6-2, Check-In Display Options Show Vacant When enabled, stations in the Vacancy List appear in the color-coded display.

  • Page 116: Starting Check-In

    Manage Check-in also allows you to use Spy Mode on a station or room, provided the privacy feature has not been activated and the station device allows two-way transmission. Stations that are not part of the check-in process would include sta- tions assigned to hallway speakers or amplifiers or areas that were scheduled to be vacant when the check-in procedure began.

  • Page 117: 6.1.1.1 Station Check-In

    6.1.1.1 Station Check-In During Check-In, a Normal call placed by a station to the Admin Sta- tion places a station in check-in status. If two-part check-in is used, a second Normal call verifies the check-in status. After a station has successfully checked in, additional Normal calls will go through as normal calls to the Admin station.

  • Page 118: Resetting The Check-In Process

    After the Check-in process has been stopped, all Normal station calls resume as normal calls to the Admin Station, and the Check-in pro- cess Status becomes Idle. 6.1.3 Resetting the Check-In Process During either an active or idle Check-In process, you can clear all sta- tion check-in statuses and allow all Normal calls to resume as normal calls to the Admin Station by selecting the Reset button on the Sta- tion Check-in view.

  • Page 119: Configuring Check-In

    Configuring Check-In To use the check-in process, the user must have appropriate permis- sions assigned. Figure 6-5, Configure Check-in To configure check-in options: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Under Calling/Paging, select Manage Check-In. Step 3 On the Manage Check-In page, select Configure.

  • Page 120: Managing Exclusion And Vacancy Lists

    Table 6-3, Check-In Configuration Options Enabled Specifies if Manage Check-In can be used. If Disabled, you can configure Manage Check- In options but you cannot start the check-in process. Enable audio Specifies if audio files will be used as part of Manage Check-In.
  • Page 121 the closest temporary shelter. An occupant could perform a check-in to let administrators know that the room is occupied and secure. Excluded stations should include stations not physically located in a classroom, such as speakers located in a hallway. Excluded stations also include stations assigned to appliances, such as power amplifiers and MMPAs.
  • Page 122 Step 4 Add desired station or stations to the Exclusion List. Step 5 Select Save. To delete a station from the Vacancy List via the dashboard: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 Under Calling/Paging, select Manage Check-In.

  • Page 123: Managing Display Messages

    Managing Display Managing Display Messages Messages The Display Message option allows you to create messages that will display on monitors connected to NQ-GA10PV devices in a selected zone, in multiple zones, or to specific devices. When creating the message, you can set several options, including when and how long the message is displayed and the appearance of the message.

  • Page 124: Figure 7-2, Display Message Button

    To create a display message: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 7-2, Display Message Button...

  • Page 125: Figure 7-3, Display Message

    Step 2 Under Tones/Announcements, select Display Mes- sage. Figure 7-3, Display Message Step 3 On the Display Message page, complete the options for the new message. Select Send. Step 4 Note: The options set through the Display Message page are for the message only.

  • Page 126: Table 7-1, Display Message Options

    Table 7-1, Display Message Options Text Type the message that is to appear on the display monitor. You can format text using basic HTML tags, such as: • <b> for bold • <i> for italic • <u> for underline Expiration Mode Select the mode for setting the message’s expiration.
  • Page 127 Table 7-1, Display Message Options (Continued) Priority Select the message priority, which can range from 0 (Lowest) to 6 - (Fullscreen). Priority 6 - (Fullscreen) is the highest priority, and when a message is assigned this priority, only the messages with this priority appear on the display with the Scheduled Event Name and Date being temporarily removed.

  • Page 128: Using Color In Display Messages

    Table 7-1, Display Message Options (Continued) Font Color Select the color for the message text. You can select a color by: • Using the color picker • Entering a hex color (for example: #000000, for black) • Entering an RGB color (for example: rgb(0,0,0) for black) •...

  • Page 129: Table 7-2, Default Color Alias

    box) portion changes to the selected color. When entering a color alias, you cannot use spaces, and the system only accepts the default color alias listed in the following table: Table 7-2, Default Color Alias Color Alias Corresponding Color Alias Corresponding Hex Code Hex Code...
  • Page 130 Table 7-2, Default Color Alias (Continued) Color Alias Corresponding Color Alias Corresponding Hex Code Hex Code gold ffd700 goldenrod daa520 gray #808080 green #00ff00 greenyellow adff2f honeydew f0fff0 hotpink ff69b4 indianred cd5c5c indigo 4b0082 ivory fffff0 khaki f0e68c lavender e6e6fa lavenderblush fff0f5 lawngreen...

  • Page 131: Removing Messages

    Table 7-2, Default Color Alias (Continued) Color Alias Corresponding Color Alias Corresponding Hex Code Hex Code orangered ff4500 orchid da70d6 palegoldenrod eee8aa palegreen 98fb98 paleturquoise afeeee palevioletred d87093 papayawhip ffefd5 peachpuff ffdab9 peru cd853f pink ffc0cb plum dda0dd powderblue b0e0e6 purple #800080 #ff0000...

  • Page 132: Figure 7-4, Remove Message Button

    To remove a message: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 7-4, Remove Message Button Step 2 Under Tones/Announcements, select Remove Mes- sage.

  • Page 133: Figure 7-5, Remove Message

    Figure 7-5, Remove Message Step 3 Select the Remove icon next to the message that you want to delete. Step 4 Select Delete Selected.

  • Page 135: Routines And Other Tasks

    Routines and Other Routines and Other Tasks Tasks Other tasks that you can perform from the dashboard include: • Starting or stopping routines • Viewing schedules • Manually controlling output contacts Starting and Stopping Routines A routine automatically launches a procedure, or sequence of actions, that the Nyquist system executes as a result of an input trig- ger.
  • Page 136 • Via a Routines API that can be used by third-party systems, includ- ing fire systems, access control systems, and video security sys- tems A routine that has Allow DTMF enabled does not need a trigger. However, most routines will have at least one associated trigger and one or more actions.

  • Page 137: Figure 8-1, Routines Button

    To launch a routine from the dashboard: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Figure 8-1, Routines Button Step 2 Under Calling/Paging, select Routines.

  • Page 138: Figure 8-2, Routines List

    Figure 8-2, Routines List Step 3 Select one of the listed routines.

  • Page 139: Figure 8-3, Routine Page

    Figure 8-3, Routine Page Step 4 If you must enter a password to complete this task, select Dial Pad and enter the 4-digit password. Step 5 If prompted, enter 1 for confirmation. Step 6 To end the routine, select Stop. You can also stop a routine using the Routines Manager.

  • Page 140: Viewing The Schedule For The Week

    Figure 8-4, Routines Manager Step 4 Select the routine that you want to stop. Note: Stopping a routine does not reverse any actions that the rou- tine has already started. You may need to clear the actions manu- ally. Step 5 Select Yes.

  • Page 141: Manually Controlling Output Contacts

    Step 3 To view details of a schedule, select a schedule listed for a day or use the Prev or Next buttons to navigate to the desired schedule and select that schedule. The Schedule page appears. Figure 8-6, Schedule Page Step 4 Select Close when done viewing.

  • Page 142: Figure 8-7, Output Control Section

    Figure 8-7, Output Control Section Figure 8-8, Manual Control Buttons To manually control an output contact: Step 1 If not already on your dashboard, select Dashboard from the navigation bar. Step 2 In the Output Contact Control section, select the desired contact.

  • Page 143: Index

    Index Add Announcement Page 48, dashboard described 2 Add icon, about 6 Default Color Alias 117 Add Playlist Page 21 Delete icon, about 6 Add Song Page 16 Display Configuration 111 Add Tone Page 67 Display Message Alarm color alias 117 defined 59 overview 111 starting and stopping 59...
  • Page 144 Overview 25 create 20 Viewing 26 deleting song from 24 IP, defined 1 editing 24 overview 19 view 19 Manage Check-In Playlists Page 19 audio files 108 color-coded status 101 confirmation messages 108 Remove Message page 119 Display Options 103 resetting the check-in process Exclusion List 108 overview 101...
  • Page 145 tone add 66 duration 70 edit 72 generate 68 hide 65 line input 71 upload 67 using Matrix Mixer Pre-Amp channel as source 70 tones defined 61 editing 72 overview 59 starting and stopping 62 uploading 66 view 64 viewing 65 Tones Page 65 about 2 how to use 6...

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