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Trouble-shooting
If there is a fault or the machine does not operate correctly, remove the power plug
before checking the machine. Using diagnostic list below, please check if the machine
requires a repair. If a repair is required, please contact our customer care team, do not
try to fix it by yourself.
Problem
The machine does not drain
or drain slowly. The display
shows E1.
The machine stops running
The display shows E2.
The machine does not spin
The display shows Ob.
The display shows E4.
The water tap leaks.
.
Will not
wash
The machine
does not work.
Will not
spin
There are abnormal
sounds inside the machine.
Possible causes
Is the drain hose blocked?
The top lid is not closed.
Has the laundry been placed
unevenly in the machine?
Is the machine level?
Is the water tap closed or
has the water supply been
interrupted?
Is the water inlet valve
blocked?
Is the water pressure too
low?
Is the water inlet hose loose?
Is there a power failure?
Is the power plug inserted
tightly?
Has the water level reached
preset position?
Is the power plug inserted
tightly?
Is the top lid closed?
Is the laundry distributed
unevenly in the machine?
Is the machine levelled off?
Has the laundry been placed
unevenly in the machine?
Are there any foreign objects
inside the tub?
16
What to do
Remove the blockage. Push
the Start/Pause button once.
Close the top lid. Push the
Start/Pause button once.
Redistribute the load evenly.
Push the Start/Pause button once.
Level the machine. Push the
Start/Pause button once.
Open the water tap. Push
the Start/Pause button once.
Clean the water inlet valve
then push the Start/Pause
button once.
Use after the water
pressure is normal.
Fasten the inlet hose.
Wait for the power supply
to be restored.
Insert the power plug tightly.
Wait for the water to fill to
the preset level
Insert the power plug tightly.
Close the top lid.
Redistribute the laundry.
Close the top lid.Push the
Start/Pause button once.
Level the machine.
Redistribute the load evenly.
Close the top lid.
Remove the foreign object.
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