Trouble Shooting; Error Codes - Rinnai Infinity 26 Operation & Installation Manual

TROUBLE SHOOTING

ERROR CODES

Your Rinnai gas continuous flow water heaters has a self diagnostic capability. If a fault occurs, an Error Code will
flash on the digital monitor of your water controllers or on the status monitor * on the front cover of the water heater.
This assists with diagnosing the fault, and may enable you to overcome a problem without a service call. Please
quote the code displayed when enquiring about service.
*Models: Infinity Enviro 16, Infinity Enviro 26, B16, B20 & B26 do not have a "Status Monitor".
- Noticeable reduction in water flow.
Power interruption during Bath fill (Water will
03
not flow on power reinstatement)
10 Air intake or flue blocked.
11 No ignition / No gas supply.
12 Flame Failure / Low gas flow.
14 Remaining Flame Safety Device.
Over Temperature Warning.
16
Electrical Earth Check Fault.
19
Incorrect Dipswitch Setting Detected
21
Neutraliser Tank Sensor Fault.
25
Outgoing Water Temperature Sensor Fault.
32
Ambient Temperature Sensor Fault.
41
52 Gas Modulating Valve Fault.
61 Combustion Fan Fault.
Water Flow Control Fault
65
(Does not stop flow properly).
70 Microprocessor Fault.
71 Microprocessor Fault.
72 Microprocessor Fault.
92 Neutraliser Warning.
Wireless water controller (when fitted) is
'Out of Range' due to the distance from
transceiver or an obstruction.
Some fault codes are model specific and so not all codes will display on all models.
In the majority of cases, you may be able to clear the Error Code simply by turning the hot water
NOTE
tap OFF, then ON again. If this does not clear the Error Code, try pushing the On/Off button OFF,
then ON again, or turning the power for unit OFF, waiting 10 seconds and then ON again.
If the Error Code still remains, contact Rinnai for advice.
Rinnai
Description
Inlet water filter needs to be cleaned - Service call.
Turn off all hot water taps. Press On/Off twice.
Service Call.
Check gas is turned on at water heater and gas
meter or cylinder.
Check gas is turned on at water heater and gas
meter or cylinder. Check there are no obstructions to
the flue outlet.
Service Call.
Service Call.
Service Call.
Installer to check Dipswitch Settings / Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Service Call.
Move wireless water controller or transceiver or
remove the obstruction.
12
Remedy
HW_CF OIM