Abbott NeuroSphere 3875 User Manual page 69

Table 6. Possible causes and solutions for potential
issues
Problem
Nothing is displayed
on the screen.
Patient controller
will not respond to
input.
Possible Cause
Plug adapter or
charging cable is
defective.
Correct plug adapter
(voltage converter) is
not connected to the
charger.
Charger is defective.
Patient controller is
damaged or
malfunctioning.
Patient controller is off
or is in Sleep mode.
Patient controller's
battery is drained.
Screen is damaged or
malfunctioning.
Patient controller has
locked up.
Touchscreen interface
is damaged or
malfunctioning.
65
Possible Solution
Replace the plug adapter
or charging cable.
Connect the appropriate
plug adapter (voltage
converter) to the charger.
Replace the charger.
Replace the patient
controller. Contact
Technical Support.
Turn on the patient
controller.
Charge the patient
controller.
If the patient controller
appears to be powered
on but without display,
the screen may be
defective. Contact
Technical Support.
Perform a soft reset by
turning the patient
controller off and back
on.
If the patient controller
appears to be powered
on but will not respond
to input, the screen may
be defective. Contact
Technical Support.