Troubleshooting - Abbott NeuroSphere 3875 User Manual

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Troubleshooting

This section provides troubleshooting procedures to
help you identify and solve problems that may occur.
NOTE:
▪ ▪ If you encounter problems other than those
described in this section, contact Technical Support.
▪ ▪ Refer to the terms and conditions for repair or
replacement of Abbott Medical neurostimulation
system components as stated in the Limited Warranty
card included in your product documentation.
Table 6. Possible causes and solutions for potential
issues
Problem
Patient Controller App
Cannot locate
patient controller
app.
Possible Cause
Patient controller app
is not on patient
controller Home
screen.
63
Possible Solution
Swipe through screens
from the patient
controller Home screen
to locate app.
Search for the app using
the iOS‡ search function.
Ensure you have the app
installed and see this
icon:
If you do not see the
above icon on any
patient controller screen,
then download the app
again.