EZVIZ Smart Chime - Video Doorbell Companion Manual

Basics

The chime appearance is subject to the actual one you have bought.

Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (suggested).
2. Search for "EZVIZ" in the App Store or Google Play Store™.
3. Download and install the EZVIZ app.
4. Launch the app, and register an EZVIZ user account.

Set Up the Chime

Step 1: Install the Chime.

1. Find a location between your Wi-Fi router and your doorbell.
2. Plug the chime into a power outlet. When the LED indicator is fastflashing blue, it is ready for Wi-Fi connection.
   

• Choose an outlet that is central to your home, so you can clearly hear your doorbell notifications.
• Scan the QR code with the EZVIZ App to add the device to your account. Please keep it for further reference.

Step 2: Add the Chime to your account.

1. Log in to your EZVIZ account.
2. On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.
   
3. Scan the QR Code on the cover of this quick start guide or on the body of the chime.
4. Tap Next to add the chime to the EZVIZ app.
5. Tap Next to go to Link to the bell interface.
6. Turn on Link to the chime of your doorbell.
7. Follow the EZVIZ app wizard to finish the settings.

Linking to the chime will shorten your doorbell's response time.

Troubleshooting

1. Why the chime in my home responds slowly, or even doesn't function?
   Please confirm the following details.
   1. Select the right chime type (same as the product label) in the doorbell settings interface in the EZVIZ app.
   2. Your doorbell contains a power cell which may need to charge before the first use. If you complete the install process and your doorbell does not appear to function, give it 10 minutes to 3 hours to charge and then try again.
   3. Make sure the Doorbell button and Human Detection button are on in the chime settings page.
2. I have failed to connect my chime to Wi-Fi.
   1. Make sure your chime is not blocked by firewall or any limitation in your network.
   2. Make sure your chime is placed as close to the router as possible for optimal performance.
   3. Do not connect too many devices to the router.
   4. Make sure the static IP setting is disabled and the router can distribute IP address to your device (DHCP is on).
3. My doorbell is offline frequently.
   1. Make sure the doorbell has received strong and stable Wi-Fi signal. If you think low Wi-Fi signal strength is causing your issue, try moving your Wi-Fi router closer to your doorbell, or add a chime to boost Wi-Fi.
   2. Make sure your router and the internet are functional.
   3. The doorbell requires at least 2 Mbps uploading speed, please make sure the bandwidth of the network is sufficient, and does not have too many devices connected to the router.
   4. If all the troubleshooting techniques listed above does not resolve the problem, please delete the device from your EZVIZ account, reset and re-add.
4. My doorbell has failed to link to my chime.

• Network Connect Type 1

1. If you installed your chime between your doorbell and the router, as the figure shown below.
   The router and doorbell should be placed as close to each other as possible for optimal performance, and should not exceed 10 feet (3 m).
   

• Network Connect Type 2

2. If you installed your chime near the router, and far from your doorbell, as the figure shown below.
   The router and doorbell should be placed as close to each other as possible for optimal performance.
   

For detailed information, please visit www.ezviz.com/eu.

Documents / Resources

References

• EZVIZ - Creating Easy Smart Homes

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download EZVIZ Smart Chime - Video Doorbell Companion Manual