What To Do If It Goes Wrong - Vax SteamFresh REACH Manual

What to do if it goes wrong

Problem
There is an
accessory missing?
The steamer
has no power?
Why is the
steamer not
producing steam?
Why is the steamer
not delivering
detergent?
Why won't the
cleaning pad pick
up dirt?
CAUTION: Always unplug the steam cleaner before performing maintenance/troubleshooting checks
Solution
• Check the 'This pack contains' panel on the box to make sure
the part is included with your machine.
• Check the On/Off button has been switched to on. The red light should
illuminate when on. The green light will illuminate when product is ready
to steam.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug. If this needs replacing, always replace with a
13amp fuse.
• There may be no water in twin tank. Fill the twin tank. Go to 'Using
your machine'.
• Check the twin tank is correctly fitted. Go to 'Using your machine'.
• The water may not yet be at temperature, the green indicator light will be
illuminated when it is ready.
• Trigger on handle has not been pressed go to 'Using your machine'.
The trigger may need to be pumped a few times before steam is visible.
• Check the hard water filter is in place, not damaged or needs replacing.
Go to 'Taking care of your machine'.
• The float in twin tank may be stuck. Shake handheld to release.
• Steam path may be blocked. Go to 'Let's talk technical'.
• Tools/accessories not correctly fitted. Go to 'Using your machine'.
• Check correct setting has been selected on control panel dial go to
'Using your machine'.
• Check the detergent has been diluted to correct strength.
Go to 'Using your machine'.
• Check the twin tank is correctly fitted. Go to 'Using your machine'.
• There may be no water/detergent mix in twin tank. Fill the twin tank.
Go to 'Using your machine'.
• The cleaning pad may already be saturated or dirty.
Switch off the steamer, unplug from mains and allow to cool.
Then wash the cleaning pad. Go to 'Taking care of your machine'.