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What to do if it goes wrong
IMPORTANT: Always unplug the carpet washer before performing any maintenance/troubleshooting checks.
Problem
Why won't the carpet
washer turn on?
Why won't the
solution/clean
water dispense?
Why won't the
carpet washer
pick up?
Why won't the
brushes spin?
Solution
• The plug may not be fully pushed into the electrical socket.
• Check if the fuse in the plug needs replacing. Always replace
with a British 13amp fuse.
• Make sure the clean water tank is fitted securely.
• The clean water tank valve may be stuck, hold the clean water tank
over the sink and press the valve underneath to release.
• Squeeze the trigger on the handle to release solution and water mix.
• The water/solution tank is empty. Refill the tank.
Go to 'Using your machine'.
• The float in the dirty water tank may have been activated.
Empty the dirty water tank wait for the float to settle before re-starting
your carpet washer.
• Check the dual spin power brushes for blockages and clear.
• The dirty water tank may not be fitted correctly, also make sure the lid
is pushed down securely.
• Check the nozzle for blockages and clear.
• Check the nozzle is correctly fitted. Go to 'Taking care of your machine'.
• Check the filter screen located in the dirty water tank for dirt and debris.
Go to 'Emptying and cleaning the dirty water tank'.
• The brushes will only spin when the carpet washer is reclined.
• Check the dual spin power brushes for blockages and clear.
Go to 'Removing blockages from the brushbar'.
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