Application And Pc Software; Notes To Use Wireless - LG MUSIC FLOW SH8 Owner's Manual

66 Troubleshooting

Application and PC Software

Symptoms
Music Flow Player app
doesn't work properly.
Music Flow PC Software
doesn't work properly.
4

NOTES to use wireless

Symptoms
This device may have
wireless interference.
Bluetooth device may
malfunction or make
noise in the following
cases.
Cause & Solution
Does an error occur when accessing the app?
y Make sure that your smart device is compatible with the app.
y Make sure that the Music Flow Player app is the latest version.
y Make sure that the speaker' s front LED turns from red to white.
Does the firewall on your PC or Mac set to enable?
y Disable all your firewalls and try to connect again. Refer to your firewall' s
instruction or website.
Is the LAN cable connected to the wireless router and your PC or Mac properly?
y Ensure that the speaker and your PC or Mac are correctly connected to the
local area network and can access the internet.
y The wireless communication may be interrupted from household devices that
are using radio frequencies. Move the speaker and your PC or Mac away from
them.
Cause & Solution
y Wireless may not operate normally in weak signal area.
y Please install the device close enough to wireless subwoofer.
y Do not install the device on metal furniture for optimum performance.
y When any part of your body contact the transceiver of the Bluetooth device
or sound bar.
y When there is an obstacle or wall or the device is installed in a secluded spot.
y When there is a device(a wireless LAN, a medical equipment or a microwave)
using same frequency, make the distance between the products as far away
as possible each other.
y When connecting the device to the Bluetooth device, make the distance
between the products as close as possible each other.
y When the device gets too far from the Bluetooth device, the connection is
disconnected and also malfunction may occur.