Collecting Support Data For The Storage System - Bosch DSX-N1D8X4-12AT Installaton Manual

46 en | Maintenance
The following table describes seven-segment startup errors and conditions that result in the
controller being in a suspended state:
S1
S2
S3
S4
S5
8.4

Collecting support data for the storage system

The following procedures describe how to collect support data for the storage system using
SANtricity System Manager and Script editor in the Enterprise Management Window (EMW).
Collecting support data using SANtricity System Manager
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Collecting support data using Script editor in the EMW
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2021.05 | V3 | DOC
Startup error code
Select Support > Support Center > Diagnostics.
Select Collect Support Data.
Click Collect.
The file is saved in the Downloads folder for your browser with the name
supportdata.7z
Open the Enterprise Management Window (EMW) in SANtricity Storage Manager on your
local host.
Select the storage system.
Select Tools > Execute Script.
Type the following command in the text box.
save storageArray supportData file="filename";
In this command, filename is the file path and the file name to which you want to save
the support data. Enclose the file path and the file name in double quotation marks (" ").
For example:
file="C:\Program Files\CLI\logs\support-data.7z"
Select Tools > Verify and Execute
The controller detects a checksum failure in
EEPROM.
The SBB Signature/Revision is invalid.
An unsupported enclosure is detected in the
storage array.
The power supplies are incapable of
powering the controller.
The SBB pairing has failed.
Installaton manual
DSA E-Series (E2800 12-bay)
Description
Bosch Security Systems B.V.