Polycom SoundStation 2W Frequently Asked Questions page 3

If I buy the SoundStation2W for an analog connection (circuit switch)
today, how do I upgrade to IP? Can I use the SoundStation2W in a
VoIP environment?
Many IP PBX manufacturers, such as Avaya and Cisco, provide Analog
Terminal Adapters (ATA) for use with PC modems and fax machines (which
use analog line connections). You will need to use the manufacturers' ATA
to connect your current SoundStation2W base station to the IP PBX. Polycom
does not provide ATAs for IP PBX manufacturers as many of today's IP PBX
manufacturers use proprietary IP protocols to communicate with their tele-
phones, similar to current enterprise PBX solutions.
Will all the features work on an IP network if I use an ATA?
Yes.
Does SoundStation2W work with my digital PBX?
SoundStation2W is a circuit switched (analog) conference phone and the base
station can be attached to a digital PBX (enterprise phone system) via
an analog connection from a PBX analog line card, and will operate to its full
capabilities. No PBX-specific digital versions of SoundStation2W are planned
in the foreseeable future.
Can I attach SoundStation2W Base Station to my digital PBX using an
analog adapter?
Yes.
Is there a battery? How do you recharge it? How long does it last?
Yes the SoundStation2W ships with a rechargeable Lithium-Ion two cell or
four cell battery pack. Recharging the battery is similar to recharging a note-
book PC. You leave the battery in the phone and plug the charger directly into
the side of the phone. You can continue your conversation while the phone
is charging, or unplug the charger without any interruption once the battery
is charged. There are two battery options for the SoundStation2W as high-
lighted below:
2 Cell Lithium-Ion Pack
(Comes Std. W/ Basic Version) (Comes Std. W/ EX version)
Talk Time 12 hours
Standby Time 80 hours
Recharge Time 4 hours
The SoundStation2W is designed to accept either battery pack. Both
batteries are available as accessories. Based on normal usage conditions,
the batteries will last 12-18 months. Replacement batteries can be purchased
through any Polycom reseller.
How do I know how much talk time I have left?
The LCD on the console has a continuous battery power icon that indicates
remaining talk time. The phone is designed to send audible and visual alerts
when the power is running low.
What do I do if the battery runs low during a call?
With the portable charger, you can simply plug the power cable into the
phone during the call and continue the conversation without any interruption.
Why would I buy the 24 hour talk time accessory battery?
Based on our estimates of normal usage, the 24 hour talk time battery will
provide over 1 week of continuous wireless operation without the need to
recharge. This dramatically simplifies managing wireless deployment in
your organization.
Why isn't the battery providing the specified amount of talk time?
Li-Ion batteries usually require 3-4 charge and full discharge cycles, in order
to perform to their peak capacity. During the first few cycles, talk time could
be 20-25% lower. After cycling the battery several times, it will provide the
specified talk and standby time.
What do you do to replace the battery?
There is an easily accessible battery compartment on the bottom of the
phone. No tools are required to remove and replace the battery.
How does the Applications Port work using a mobile phone?
The connector is a four foot cable that links the console to the headset jack
of a cell phone. The plug is a standard 2.5mm headset connector. Once the
two phones are connected the console acts as a speakerphone for the cell
phone. Dial the call using the cell phone interface and speak hands free
through the SoundStation2W console. You can transfer back and forth
between speakerphone mode and normal cell phone mode by unplugging
the headset connector. The phone call transmission takes place through the
cell network in this case rather than the landline. Accordingly, this feature
has powerful benefits in environments where there are no landlines available.
The only requirement is that the base station is plugged into AC power and is
registered to the console.
Does the cell phone connector cable work with all cell phones
Yes, the cable will work with all cell phones. However, some cell phones may
require a headset plug adapter to accept the 2.5mm plug. The adapters are
the same as used in universal hands-free kits for cell phones and are widely
available. Please visit www.polycom.com for a list of compatible cell phones.
Is the voice quality the same everywhere you use the phone? The same over
a cell phone vs. landline?
When using the SoundStation2W in conjunction with a cell phone, perform-
ance may be affected by quality of the cell phone connection. However,
4 Cell Lithium-Ion Pack the SoundStation2W will still enable simultaneous two way conversation
(full duplex). In addition, you may experience some variations in the
24 hours SoundStation2W full duplex quality if using the phone in very large
160 hours open spaces.
8 hours
How does the Applications Port connect to my computer for Internet phone
calls?
The Applications Port uses the computer calling cable (included with the
SoundStation2W EX, optional on other models) to connect to the
headphone/line-out and microphone/line-in ports on the computer. To use it,
simply select the IP Mode option on the phone, and initiate the call over the
Internet. The call is now using the SoundStation2W speaker and micro-
phones, providing the same great audio quality and room coverage you
always get with the
Is there a base station for every console or do multiple phones work with the
same base?
Yes, there is a unique base station for each console. Only one console will
work off of any given base station. Other features such as the console locat-
ing button on the base station, and the ability to program the console UI with
a "home" location facilitate keeping track of console-base station pairs.
Are the EX microphones wireless as well?
No, at this time the EX microphones are wired.
SoundStation2W.