Troubleshooting - Panasonic AW-HN130WPC Operating Instructions Manual

Troubleshooting

Operation
„ „
Symptom
No power
Cannot operate
( common to wireless remote control,
controller)
Cannot operate using the wireless
remote control
Cannot operate using the controller
The unit turns in the opposite
direction to the one operated
• Is the AC adaptor securely connected to the AC outlet?
• If the power plug of the AC adaptor connected properly?
• Is the LAN cable connected securely to the IP control LAN connector
<LINK/ACT>?
• Is the network cable for the PoE+ (IEEE802.at) compatible power supply device
and the unit connected properly?
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE+ terminals.
→ Refer to the operating instructions for the PoE+ power supply device.
• If the unit is connected to the controller, has it been connected properly?
→ Refer to the operating instructions for the controller.
• When performing operations from a wireless remote control
→ Also refer to the "Cannot operate using the wireless remote control" item.
• Is the power on?
→ If the unit's status display lamp is off or lights up orange, it means that the unit's
power is not on.
• The safe mode function may have been activated.
• Have the limiter functions been set?
• Has the unit you want to operate been selected properly?
• Have the remote control's batteries run down or have the batteries been installed
with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
• Have the IR ID switches been set correctly?
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light‑sensing area exposed to its light?
• Is the unit connected to the controller properly?
→ Refer to the operating instructions for the controller.
• The user authorization and host authorization must be set to OFF when the AW‑
RP120, AW‑RP50 and AK‑HRP200 remote camera controllers are connected in a
network.
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ For details on upgrading, visit the support page on the following website.
http://pro-av.panasonic.net/
• When using an HTTPS connection, network connection with the AW‑RP50, AW‑
RP120, and AK‑HRP200 will be disabled.
• Has the stand‑alone (Desktop) installation setting been selected correctly?
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ Refer to the operating instructions for the controller.
112
Cause and solution Reference pages
– – –
– – –
page 18
Installation Instructions
– – –
Installation Instructions
– – –
page 25
page 111
pages 109 to 110
page 26
– – –
page 18, page 22
page 16
Installation Instructions
page 87, page 88
– – –
page 93, page 98
page 56, page 84
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