Beltone Rely User Manual
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Beltone Rely User Manual

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Beltone Receiver-In-Ear hearing aids

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  • Page 1 User guide Beltone Receiver-In-Ear hearing aids...
  • Page 2 Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ 312 £13 Dome/ earmold Closed dome Open dome Power dome £ Tulip dome £ RIE earmold type £ Small £ Small £...

  • Page 3: Fda Warnings And Cautions (Us Only)

    FDA warnings and cautions (US only) WARNING: People younger than 18 should go to a doctor before using this People younger than 18 years old need specialized care, and using this without a medical evaluation may worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).
  • Page 4 • Hearing loss or ringing (tinnitus) only in one ear or noticeable difference in hearing between ears • Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz. Outputs over 132 dB SPL: You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds 132 dB SPL because it may impair the remaining hearing of the hearing aid user.
  • Page 5 You might need medical help if a piece gets stuck in your ear If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly seriously.
  • Page 6 Hearing loss in people younger than 18 • People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may have different needs than adults. • The doctor will identify and treat medical conditions as appropriate. •...

  • Page 7: Table Of Contents

    Table of Contents FDA warnings and cautions (US only) Introduction Your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Using a telephone Advanced options Wireless accessories Cleaning and caring for your hearing aids General warnings and precautions...

  • Page 8: Introduction

    Introduction Thank you for choosing Beltone hearing aids. We recommend that you use your hearing aids every day. This way you will fully benefit from them. NOTE: Read this booklet carefully before you start using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing.

  • Page 9: Your Hearing Aid

    Your hearing aid Zinc-Air battery model (64) 1. Receiver wire 2. Receiver 3. Dome (an open dome is shown) 4. Multi-function button 5. Microphone inlets 6. Battery compartment 7. Model and serial number (in the battery compartment) Your hearing aid...
  • Page 10 Zinc-Air battery model (63) 1. Receiver wire 2. Receiver 3. Dome (an open dome is shown) 4. Push button 5. Microphone inlets 6. Battery compartment 7. Model and serial number (in the battery compartment) Your hearing aid...
  • Page 11 Tulip dome Closed dome Open dome Power dome Custom earmold The closed, open, and power domes are available in different sizes. Tulip domes are one size. Domes are all light grey. NOTE: Only use domes supplied by Beltone. Your hearing aid...

  • Page 12: Preparing Your Hearing Aids For Use

    Preparing your hearing aids for use Battery warnings WARNING: Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment. Please note: 1. Keep hearing aid batteries away from pets, children, and people with cognitive, intellectual, or mental health challenges.
  • Page 13 NOTE: • Always use new zinc-air batteries that have a minimum remaining shelf life of one year. • To save battery power, turn off your hearing aids when they are not in use. Inserting the battery into your hearing aid 3.
  • Page 14 • At night, turn off the hearing aids. Open the battery door completely to allow moisture to evaporate and prolong the hearing aids’ life span. Low battery warning When the batteries are low on power, your hearing aids’ volume goes down, and they play a melody every 15 minutes, until they are empty and turn off.
  • Page 15 Battery level Signal Hearing aid Streaming Remote control Fully charged 4 even tones Depleted 3 even tones and 1 longer tone These will work again when you insert a new battery. Preparing your hearing aids for use...

  • Page 16: Placing Your Hearing Aids In Your Ears

    Placing your hearing aids in your ears How to tell left from right If you have two hearing aids, they may be programmed differently. One for your left ear, the other for your right. Do not swap them. Please pay attention to this when cleaning, storing, and inserting the hearing aids. You might want to ask your hearing care professional to mark your hearing aids with a colored Left and Right indication: Left is blue and Right is red.
  • Page 17 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the wire the receiver dome into your ear...
  • Page 18 Sport lock If you lead an active life, your hearing aids may come loose. To avoid this situation, your hearing care professional can attach and adjust a sports lock to the receiver. To insert a hearing aid with a sports lock: 1.
  • Page 19 Inserting earmolds into your ears If your hearing aids have earmolds, follow these instructions: 1. Hold the earmold between 2. Slide the earmold into your ear with a 3. Place the hearing aid behind your thumb and index finger gentle, twisting movement. Move the your ear and ensure it is secure.

  • Page 20: Removing Your Hearing Aids From Your Ears

    Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and forefinger where it bends and pull the dome out of your ear canal.
  • Page 21 Removing earmolds from your ears If your hearing aids have earmolds, follow these instructions: 1. Lift the hearing aid from behind your 2. Using your thumb and index finger, gently pull the earmold (not ear. Let it hang beside your ear the hearing aid or the wire) loose from your ear.

  • Page 22: Using Your Hearing Aids

    Using your hearing aids Turning your hearing aids on and off Once you have placed the hearing aids on your ears, you can turn them on. Your hearing aids always start in program 1 at the pre-set volume. To turn your hearing aid on, close the battery door. To turn the hearing aid off, open the battery door (with your fingernail).
  • Page 23 The push button/multi-function button Your hearing aid has either a push button or a multi-function button. These buttons allow you to use a variety of listening programs. Each program is suitable for a different situation. Multi-function button (64 models only) Push button (63 models only) 1.
  • Page 24 The multi-function/push button is designed to change the volume or listening programs of the hearing aid, based on different ways it is pressed. If necessary, your hearing care professional can change the default settings for the button and fill in the following table to indicate the new settings: Button action Default setting...

  • Page 25: Using A Telephone

    Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice. The following suggestions may be helpful: 1. Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 26 30 cm (12”) away from magnetically sensitive devices (e.g., pacemakers). Auto-Phone precautions • If you experience frequent signal loss or noise during calls, move the magnet to another place on the telephone receiver. • Only use magnets supplied by Beltone. Using a telephone...
  • Page 27 If you experience frequent signal loss or noise during calls, move the Auto-Phone magnet to another place on the telephone receiver. • Only use magnets supplied by Beltone. How to use Auto-Phone 1. Lift the telephone to your ear. 2. When you hear a short melody, the phone program is active.
  • Page 28 NOTE: • You may need to move the telephone receiver slightly to find the best position for reliable Auto-Phone activation and a good hearing experience on the telephone. • If your hearing aids have the Asymmetric Phone Handling functionality enabled, the hearing aid on the non-phone ear automatically attenuates.

  • Page 29: Advanced Options

    Beltone Remote Care and Beltone Remote Care Live (optional) Beltone Remote Care If you have signed up to use Beltone Remote Care available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional.
  • Page 30 Beltone Remote Care Live This service also includes Beltone Remote Care Live. With this service you can get face-to-face assistance from your hearing care professional from home. Using your hearing aids with iPhone, iPad, and iPod touch (optional) The advanced models of our hearing aids are Made for iPhone®, iPad® , and iPod touch®, which allow for direct audio streaming and control from these devices.
  • Page 31 • Install updates to keep the app working correctly. • The app must only be used with Beltone hearing aids for which they are intended, and Beltone takes no responsibility if the app is used with other hearing aids. •...
  • Page 32 Turning off wireless communication (enter Flight Mode) 1. Open and close the battery door on each hearing aid three times within 10 seconds. 2. A 10-second double tone ( ) means the hearing aid is now in Flight Mode. NOTE: Both hearing aids must be set in Flight mode - even with synchronization enabled. Activating wireless communication (exit Flight Mode) 1.

  • Page 33: Wireless Accessories

    Please find the list of available wireless accessories below: • Beltone Direct TV Link 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.

  • Page 34: Cleaning And Caring For Your Hearing Aids

    Cleaning and caring for your hearing aids Care and maintenance Please follow the advice below to have the best user experience and to prolong the life of your hearing aids. 1. Keep your hearing aids dry and clean. 2. Open the battery door to dry your hearing aids when you are not wearing them. 3.
  • Page 35 Daily maintenance It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended. WARNING: Always turn your hearing aids off while cleaning and maintaining them.
  • Page 36 If the microphone inlets are clogged, gently brush across the microphone inlets with the brush. WARNING: Do not use force to press the bristles on the small brush into the inlets because the microphones may be damaged. CAUTION: Do not use alcohol or other solvents to clean your hearing aid or the protective coating will be damaged.
  • Page 37 CAUTION: • If you suspect that you have a dome stuck in your ear, consult your hearing care professional. • Only use original Beltone consumables (e.g., domes and wax filters). Cleaning and caring for your hearing aids...
  • Page 38 Open, closed, and power domes The illustrations show an open dome, but the procedure is the same for all other domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and then 2.
  • Page 39 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it 2. Push the largest petal back, then off the receiver and then discard it. press the tulip dome over the This may require a bit of force. ribbed end of the receiver.
  • Page 40 3. Check that the tulip dome is securely 4. Push the larger petal toward the This illustration shows a mounted by verifying that the collar receiver. correctly mounted tulip completely covers the ribbed end of dome. Ensure the large petal the receiver.
  • Page 41 Changing the wax filter The wax filter is located at the inward end of the receiver or custom earmold. The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. Consult your hearing care professional for advice on how often you need to change them.
  • Page 42 Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook (removal tip) in one end and a new wax filter in the other.
  • Page 43 Re-attach your dome or a the sound outlet. replacement dome. CAUTION: Only use original Beltone consumables (e.g., domes and wax filters). Cleaning and caring for your hearing aids...

  • Page 44: General Warnings And Precautions

    General warnings and precautions General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2.
  • Page 45 9. A power hearing aid can produce very loud sound to compensate for a severe or profound hearing loss. Therefore, there is risk of further impairing the remaining hearing. 10. External devices connected to the electrical input must be safe according to the requirements of IEC 60601-1, IEC 60065, EN/IEC 62368-1, or IEC 60950-1, as appropriate (wired connection, for example HI-PRO, SpeedLink).

  • Page 46: Hearing Aid Expectations

    Hearing aid expectations • A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. • Consistent use of the hearing aid is recommended. In most cases, infrequent use will not allow you to get its full benefits.

  • Page 47: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmold or dome inserted correctly Put it back in. "whistling" in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the earmold Visit your hearing care professional. clogged? Are you holding an object (e.g., a hat or a Move your hand away to create more...
  • Page 48 Issue Potential cause Potential solution Sound is distorted, Is the battery dead? Replace with a new battery. spluttering, or weak? Is the battery dirty? Clean it or replace it with a new one. Is the receiver wire broken or the earmold Consult your hearing care professional.

  • Page 49: Tinnitus Management

    Tinnitus Management Tinnitus Breaker Pro module Your Beltone hearing aids include the Tinnitus Breaker Pro (TBP) module. The Tinnitus Breaker Pro (TBP) Module is a software tool that generates sounds to be used in tinnitus management programs to relieve suffering from tinnitus.
  • Page 50 User instructions for the TBP module Description of the device The Tinnitus Breaker Pro (TBP) Module is a software tool that generates sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. Explanation of how the device works The TBP module is a frequency and amplitude shaped white-noise generator.
  • Page 51 For hearing aids where ear-to-ear synchronization is enabled, your hearing care professional can also enable environmental monitoring synchronization so that the TBP noise level is automatically adjusted simultaneously in both hearing aids dependent on the background sound level. Additionally, since the hearing aid has a volume control, the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids.
  • Page 52 Using TBP with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TBP control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TBP functionality during fitting of the hearing aid.
  • Page 53 The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. Prescription use of a Tinnitus Breaker Pro hearing aid The TBP module should be used as prescribed by your doctor, audiologist, or hearing healthcare professional. In order to avoid permanent hearing damage, the maximum daily usage depends on the level of the generated sound.
  • Page 54 The purpose of medical evaluation is to assure that all medically treatable conditions that may affect tinnitus are identified and treated before the sound generator instrument is used. The sound generator instrument is a tool to generate sounds to be used with appropriate counseling and/or in a tinnitus management program to relieve patients suffering from tinnitus.
  • Page 55 Tinnitus Breaker Pro warning to hearing care professionals A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator, if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions: 1.
  • Page 56 Tinnitus Breaker Pro precautions 1. Should the user develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function, or increase in tinnitus perception, the user should discontinue use of the sound generator and seek medical evaluation. 2.
  • Page 57 6. Adjustment of the Tinnitus Breaker Pro settings, using a smartphone app, should only be performed by the parent or legal guardian in cases where the user is minor. Use of the Beltone Remote Care for remote settings of the tinnitus sound generator, should only be performed by the parent or legal guardian in cases where the user is minor.

  • Page 58: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 59 During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to +60° C (+140 °F) at a relative humidity of 90% RH, non-condensing (for a limited time). Non-clinical testing (US only) The devices covered within this user guide have undergone tests for the relevant non-clinical performance testing and biological endpoints in accordance with standards identified below: •...
  • Page 60 Clinical data (US only) The devices have been evaluated clinically through equivalence, and the devices have been compared to equivalent devices and similar devices on the market with similar intended purpose, e.g., to compensate for hearing impairment by amplifying and transmitting sound to the ear. Based on technical and clinical data presented for the device in question, the equivalent predecessor and generally similar devices, it is concluded to support the clinical performance expressed in user needs and claims.
  • Page 61 Statement This device complies with part 15 of the FCC rules and ISED rules. Its operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 62 In the EU: The device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD). • Beltone A/S hereby declares that the radio equipment types BER13 and VER12 are in compliance with Directive 2014/53/EU. •...
  • Page 63 Hearing aid variants Receiver-in-the-ear (RIE) hearing aids of type BER13 with FCC ID X26BER13, IC number 6941C-BER13, and size 13 battery are available in the following variants: RLY464-DRW, RLY364-DRW, RLY264-DRW Nominal RF output power transmitted is +1.1 dBm Mini Receiver In-the-Ear (RIE) hearing aids of type VER12 with FCC ID X26VER12, IC number 6941C-VER12, and size 312 battery are available in the following variants: RLY463-DRW, RLY363-DRW, RLY263-DRW Nominal RF output power transmitted is +1 dBm.
  • Page 64 Symbols WARNING: Points out a situation that Legal manufacturer. could lead to serious injuries. CAUTION: Indicates a situation that could lead to minor and moderate injuries. NOTE: Advice and tips on how to handle By prescription only (US). your hearing aid better. Follow instructions for use.

  • Page 65: Technical Specifications

    Technical specifications RIE - LP receiver Models: RLY464-DRW, RLY364-DRW, RLY264-DRW RLY463-DRW, RLY363-DRW, RLY263-DRW Reference test gain (60 dB SPL input) Maximum Output (OSPL90) Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) Max. dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz...
  • Page 66 RIE — LP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - LP Ref.Test Gain @ 2 kHz 2cc coupler Input (dB SPL) Technical specifications...
  • Page 67 RIE - MP receiver Models: RLY464-DRW, RLY364-DRW, RLY264-DRW RLY463-DRW, RLY363-DRW, RLY263-DRW Reference test gain (60 dB SPL input) Maximum Output (OSPL90) Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) Max. dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz...
  • Page 68 RIE — MP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - MP Ref.Test Gain @ 2 kHz 2cc coupler Input (dB SPL) Technical specifications...
  • Page 69 RIE - HP receiver Models: RLY464-DRW, RLY364-DRW, RLY264-DRW RLY463-DRW, RLY363-DRW, RLY263-DRW Reference test gain (60 dB SPL input) Maximum Output (OSPL90) Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) Max. dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz...
  • Page 70 RIE — HP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - HP Ref.Test Gain @ 2 kHz 2cc coupler Input (dB SPL) Technical specifications...
  • Page 71 RIE - UP receiver Models: RLY464-DRW, RLY364-DRW, RLY264-DRW RLY463-DRW, RLY363-DRW, RLY263-DRW Reference test gain (60 dB SPL input) Maximum Output (OSPL90) Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) Max. dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz...
  • Page 72 RIE — UP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - UP Ref.Test Gain @ 2 kHz 2cc coupler Input (dB SPL) Technical specifications...

  • Page 73: Additional Information

    Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 74 © 2023 GN Hearing A/S. All rights reserved. Beltone is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the US and other countries.
  • Page 75 Notes Additional information...
  • Page 76 1-800-387-3744 beltone.com beltone.ca Any serious incident that has occurred in relation to the device should be reported to the Legal manufacturer Beltone A/S and the competent authority of the EU Member State in which the user and/or patient is established.

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