Frequently Asked Questions
Before Using
The scanner will not turn
ON
P. 61
The scanner is not
recognized
P. 61
Scanning application
does not start
P. 61
Feeding
Documents feed askew
P. 61
Documents jam (or
double-feed)
P. 62
Scanning
Scanned image does not
appear on the application
P. 62
Pages are missing
P. 62
Scanning is too slow
P. 64
There is a display glitch
on the UI screen
P. 64
Memory becomes
Insufficient
P. 63
3
Scanned image
White lines or streaks
appear
P. 61
Scanned multiple pages
cannot be saved to a
single file
P. 62
Scanned files cannot be
opened in an application
P. 64
Replacing Consumable
Parts
Replacing the Feed Roller
P. 56
Replacing the Retard
Roller
P. 56