BenQ DC C740i User Manual page 26

Symptom
I cannot download
images.
The camera does not
shoot even when
pressing the shutter
button.
Colors of the images
taken are not shown
properly.
After connecting the
camera to a
computer, an error
message "Device not
ready" or "Camera
not ready" appears.
When connecting the
camera to a
computer, the
computer freezes.
A memory error
occurs.
22 Troubleshooting
Cause
The free space on the hard disk of
your computer is insufficient.
There is no power being supplied to
the camera.
The battery is running low.
The camera is not in Shooting
Mode.
The shutter button was not pressed
all the way down.
The internal memory or memory
card does not have any free space.
The flash is recharging.
The camera does not recognize the
memory card.
White Balance was not set properly
when these images were taken.
The computer runs on Windows 98
or earlier.
The memory card inside the camera
may not be formatted.
The memory card may not be
formatted correctly.
Solution
Ensure that the hard disk has enough
space for running Windows and that
the drive for loading image files has
free space equal to or greater than the
memory card in the camera.
Recharge your batteries or replace
with new batteries if necessary.
Recharge your batteries or replace
with new batteries.
Switch to Shooting Mode.
Press the shutter button all the way
down.
Load a new card or delete unwanted
files.
Wait until the flash mode icon,
indicated on the screen, stops
flashing.
Format the memory card before the
initial use or before using with
another camera.
Select a suitable White Balance
setting before taking each picture.
—
Format the memory card to the
FAT16 format using a card reader in
Windows.
Re-format the memory card to the
FAT16 format using a card reader in
Windows.