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Operating Manual - English
FUJITSU Server PRIMERGY TX1330 M3
Operating Manual
May2017

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Summary of Contents for Fujitsu PRIMERGY TX1330 M3

  • Page 1 Operating Manual - English FUJITSU Server PRIMERGY TX1330 M3 Operating Manual May2017...
  • Page 2 – The contents of this manual may be revised without prior notice. – Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. – No part of this manual may be reproduced in any without the prior written permission of Fujitsu.
  • Page 3 Before reading this manual For your safety This manual contains important information for safely and correctly using this product. Carefully read the manual before using this product. Pay particular attention to the accompanying manual "Safety Notes and Regulations" and ensure these safety notes are understood before using the product.
  • Page 4 Please consult the sales staff of Fujitsu if intending to use this product for high safety use. Measures against momentary voltage drop This product may be affected by a momentary voltage drop in the power supply caused by lightning.
  • Page 5: Table Of Contents

    Contents Introduction ......9 Concept and target groups for this manual ..9 Documentation overview .
  • Page 6 Contents Connecting the server to the mains ....53 5.5.1 Using cable ties (standard PSU) ....54 5.5.2 Using cable ties (hot-plug PSU) .
  • Page 7 Contents Screen remains blank ..... 88 Flickering stripes on monitor screen ... . . 89 No screen display or display drifts .
  • Page 8 Contents Operating Manual TX1330 M3...
  • Page 9: Introduction

    Introduction The PRIMERGY TX1330 M3 is the ideal robust and cost-efficient server for small and medium-sized businesses (SMB) or branch offices. It offers best ® ® Intel Xeon E3 performance and solid expandability thanks to hot-plug storage drives. The optionally redundant power supply and a choice of different RAID controllers ensure high availability and peace of mind.
  • Page 10: Documentation Overview

    Introduction Documentation overview More information on your PRIMERGY TX1330 M3 can be found in the following documents: – "Quick Start Hardware - FUJITSU Server PRIMERGY TX1330 M3" – "ServerView Quick Start Guide" – "Safety Notes and Regulations" manual " 安全上のご注意 " for Japan –...
  • Page 11: Notational Conventions

    Introduction Further sources of information: – ServerView Suite Glossary – Manual for the monitor – Documentation for the boards and drives – Operating system documentation – Information files in your operating system Notational conventions The following notational conventions are used in this manual: indicates commands or menu items.
  • Page 12 Introduction Operating Manual TX1330 M3...
  • Page 13: Functional Overview

    – Memory modules – System fans – Expansion cards For information on replacing these components, see the "FUJITSU Server PRIMERGY TX1330 M3 Upgrade and Maintenance Manual". CSS indicators on the control panel and on the back of the PRIMERGY server provide you with information if a CSS event arises.
  • Page 14 ServerView Suite Local Service Concept - LSC" manual. System board The features of the system board are described in the "FUJITSU Server PRIMERGY TX1330 M3 Upgrade and Maintenance Manual", the setup possibilities are described in the "D3373 BIOS Setup Utility for FUJITSU Server PRIMERGY TX1330 M3 Reference Manual".
  • Page 15 Functional overview HDDs The server is shipped with one of the following drive cages: – For up to twelve 3.5-inch SAS/SATA HDDs: Up to twelve 3.5-inch SAS/SATA HDD modules can be used in the drive cage. Each HDD module can accommodate an SAS/SATA HDD with a maximum height of 1 inch.
  • Page 16 Further information on other SAS/SATA RAID controllers (e.g. for operating external SAS/SATA HDDs or tape drives) is available on the Fujitsu manuals server under x86 Servers - Expansion Cards - Storage Adapters - LSI RAID / SCSI Controllers. Operating Manual...
  • Page 17 – Windows Server 2012 R2, Windows Server 2012, Windows Server 2016 – Windows Server 2008 R2 SP1, Windows Server 2008 R2 SP2 FJBU (Fujitsu battery unit) management software is not available in Red Hat Enterprise Linux environment. Please use the IPMI function at Linux environment.
  • Page 18 "hides" the defective system components. The PDA (Prefailure Detection and Analysis) technology from Fujitsu analyzes and monitors all components that are critical for system reliability. A RAID controller supports different RAID levels and increase the availability and data security of the system.
  • Page 19 Functional overview iRMC S4 with integrated management LAN connector The iRMC S4 (integrated Remote Management Controller) is a Baseboard Management Controller (BMC) with integrated management LAN connector and expanded functionality that was previously only available with additional plug-in cards. In this way, the iRMC S4 enables complete control of PRIMERGY servers, regardless of system status, and thus particularly the control of PRIMERGY servers that are in the "out-of-band"...
  • Page 20 Server management is implemented using the ServerView Operations Manager supplied and the PDA (Prefailure Detection and Analysis) technology from Fujitsu. PDA reports the threat of a system error or overload at an early stage, allowing preventive measures to be taken.
  • Page 21 BIOS update. With the iRMC (integrated Remote Management Controller) on the system board, the PRIMERGY TX1330 M3 server can also be maintained and serviced remotely. This enables remote diagnosis for system analysis, remote configuration and remote restart should the operating system or hardware fail.
  • Page 22 ServerView Remote Management ServerView Remote Management is the remote management solution from Fujitsu for PRIMERGY servers. ServerView Remote Management and the relevant hardware components integrated on the system board allow remote monitoring and maintenance as well as fast restoration of operation in the event of errors.
  • Page 23: Server Specification

    Functional overview Server specification This section explains the specifications for the server. The specifications for this server are liable to be updated without any notice. Please be forewarned. System Board System board type D3373 ® ® Chipset Intel E3-1200V6 and Intel C236 Processor ®...
  • Page 24 Functional overview Interfaces USB 2.0 connectors 4 (4x external rear, no USB wake-up supported) USB 3.0 connectors 5 (2x external rear, 2x external front, 1x internal for USB backup device) Graphics (15-pin) 1 x VGA Serial 1 (9-pin) 1 x serial RS-232-C, usable for iRMC or system or shared LAN / Ethernet (RJ-45) 2 x Gbit/s Ethernet Management LAN...
  • Page 25 Functional overview Slots PCI-Express Gen3 x1 1x (up to 167 mm length) PCI-Express Gen3 x4 1x (up to 167 mm length) PCI-Express Gen3 x8 2x (up to 240 mm length) Slot notes In SAS configuration 1x PCI-Express occupied by modular RAID controller. Drive bays Hard disk bay 4x / 8x / 12x 3.5-inch, for SAS / SATA or 8x / 16x /...
  • Page 26 Functional overview Dimensions / Weight Tower (W x D x H) 177 x 560 x 455 mm Rack (W x D x H) 483 x 495 x 174 mm (without projecting parts) Mounting Depth Rack 543 mm Weight Approx. 13 - 28 kg Weight notes Weight may vary depending on actual configuration Rack mounting kit...
  • Page 27 Rated current max. 4 A / 2 A (100 V / 240 V) Electrical values of the Fujitsu battery unit Battery unit 1x hot-plug power supply and a Fujitsu battery unit configuration inserted in slot 2. Max. output 380 W Backup duration Max.
  • Page 28 Functional overview Compliance with standards Product safety and ergonomics International IEC 60950-1 2ed; am1 + am2 Europe Safety EN 60950-1 2ed; A1 + A2 + A11 + A12 EN 62479 Ergonomics ISO 9241-3 EN 29241-3 EK1-ITB2000 USA / Canada CSA-C22.2 No. 60950-1-07 2ed; am1 + am2 UL 60950-1 2ed;...
  • Page 29 Functional overview CAUTION! This device meets the requirements of Class A CISPR 22/32. This device can cause radio interference in residential areas. Operating Manual TX1330 M3...
  • Page 30 Functional overview Operating Manual TX1330 M3...
  • Page 31: Installation Steps, Overview

    Installation steps, overview This chapter contains an overview of the steps necessary to install your server. Links take you to sections where you can find more detailed information about the respective steps: Ê First of all, it is essential that you familiarize yourself with the safety information in chapter "Important information"...
  • Page 32 You will find more information on installing the server remotely or locally in the "ServerView Suite Installation Manager" user’s guide (on the Fujitsu manuals server under x86 Servers - Software - ServerView Suite - Server Installation and Deployment). Operating Manual...
  • Page 33: Important Information

    Important information Depending on your server or the installed options some information is not valid for your server. CAUTION! Before installing and starting up a server, please observe the safety instructions listed in the following section. This will help you to avoid making serious errors that could impair your health, damage the server and endanger the data base.
  • Page 34 Important information If the server is brought in from a cold environment, condensation may form ● both inside and on the outside of the server. Wait until the server has acclimatized to room temperature and is absolutely dry before starting it up. Material damage may be caused to the server if this requirement is not observed.
  • Page 35 Important information The adequately shielded data cables must be used. ● All data and signal cables must have sufficient shielding. The use of cable type S/FTP Cat5 or higher is recommended. Use of unshielded or badly shielded cables may lead to increased emission of interference and/or reduced fault-tolerance of the device.
  • Page 36 Important information Only set screen resolutions and refresh rates that are specified in the ● operating manual for the monitor. Otherwise, you may damage your monitor. If you are in any doubt, contact your sales outlet or customer service center. Only valid for non hot-plug components ●...
  • Page 37 Important information The battery used in this server may present a fire or chemical burn hazard if ● mistreated. Do not disassemble, heat about 100 °C (212F), or incinerate the battery. Replace the lithium battery on the system board in accordance with the ●...
  • Page 38 Important information Do not pull on, press hard, or otherwise handle the CD/DVD/BD tray ● roughly. Do not disassemble the optical disk drive. ● Before use, clean the optical disk tray using a soft, dry cloth. ● As a precaution, remove disks from the optical disk drive when the ●...
  • Page 39 Important information – Only insert disks in the drive when needed and remove them after use. – Store the disks in suitable sleeves. – Protect the disks from exposure to heat and direct sunlight. Laser information The optical disk drive complies with IEC 60825-1 laser class 1. CAUTION! The optical disk drive contains a light-emitting diode (LED), which under certain circumstances produces a laser beam stronger than laser...
  • Page 40 Important information Wear a suitable grounding cable that connects you to the external chassis ● of the server. Always hold ESD modules at the edges or at the points marked green (touch ● points). Do not touch any connectors or conduction paths on an ESD module. ●...
  • Page 41: Energy Star

    Important information Do not extend more than one server out of the rack simultaneously ● even if the tilt protection is in place. If several servers are simultaneously extended from the rack, there is a risk that the rack could tip over. See the safety information of the rack and the warning label.
  • Page 42: Ce Conformity

    Important information CE conformity :The system complies with the requirements of European Regulations. Find the CE declaration on certificate portal: https://sp.ts.fujitsu.com/sites/certificates/default.aspx To open the CE declaration applicable for your system, proceed as follows: Ê Select Industry Standard Servers. Ê Select your model, e.g. Rack server.
  • Page 43: Fcc Class A Compliance Statement

    Consult the dealer or an experienced radio/TV technician for help. ● Fujitsu is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Fujitsu. The correction of interferences caused by such unauthorized modification, substitution or attachment will be the responsibility of the user.
  • Page 44: Environmental Protection

    Important information Environmental protection Environmentally-friendly product design and development This product has been designed in accordance with the Fujitsu standard for "environmentally friendly product design and development". This means that key factors such as durability, selection and labeling of materials, emissions, packaging, ease of dismantling and recycling have been taken into account.
  • Page 45 Further information can be found at: http://ts.fujitsu.com/recycling Details regarding the return and recycling of devices and consumables within Europe can also be found in the "Returning used devices" manual, via your local Fujitsu branch, or at: http://ts.fujitsu.com/recycling Operating Manual TX1330 M3...
  • Page 46: Notes On Installing The Server In The Rack

    Important information Notes on installing the server in the rack CAUTION! For safety reasons, at least two people are required to install the ● server in the rack because of its weight and size. (For Japan, please refer to " 安全上のご注意 ".) Never lift the server into the rack using the QRLs (Quick Release ●...
  • Page 47: Hardware Installation

    Hardware installation CAUTION! Follow the safety instructions in the chapter "Important information" ● on page Do not expose the server to extreme environmental conditions (see ● "Ambient conditions" on page 26). Protect the server from dust, humidity and heat. Make sure that the server is acclimatized for the time indicated in this ●...
  • Page 48: Unpacking The Server

    Hardware installation Unpacking the server CAUTION! Follow the safety instructions in "Important information" on page The server must always be lifted or carried by at least two people. For Japan: Please refer to " 安全上のご注意 ". Do not unpack the server until it is at its installation location. Ê...
  • Page 49: Setting Up The Floorstand Model

    Hardware installation Setting up the floorstand model If you are not installing a PRIMERGY TX1330 M3 floorstand model, skip this section and continue reading at section "Installing/removing the server in/from the rack" on page Ê Transport the server to the place where you want to set it up.
  • Page 50: Installing/Removing The Server In/From The Rack

    If several units are simultaneously extended out of the rack, there is a risk that the rack could tip over. Fujitsu rack systems The rack systems from Fujitsu support the installation of PRIMERGY servers: – PRIMECENTER rack – PRIMECENTER M1 rack –...
  • Page 51 Hardware installation – support systems having a linear alignment feature to ensure that they can be adjusted to different rack depths Asymmetrical PRIMECENTER Rack and DataCenter Rack provide an enhanced cable management in the lateral rack area. 3rd party racks Installation in most current rack systems from other manufacturers (3rd party racks) is also supported.
  • Page 52: Connecting Devices To The Server

    The connectors for external devices are on the front and rear of the server. The additional connectors available on your server depend on the expansion cards installed. For further information refer to the “FUJITSU Server PRIMERGY TX1330 M3 Upgrade and Maintenance Manual”. The standard connectors are...
  • Page 53: Connecting The Server To The Mains

    Hardware installation Two additional USB connectors (2x USB 3.0) are located on the front of the server (see figure 7 on page 62). Connecting the monitor Ê Connect the monitor to the video connector of the server (see figure 2 on page 52).
  • Page 54: Using Cable Ties (Standard Psu)

    Hardware installation 5.5.1 Using cable ties (standard PSU) You can secure the power cable using a cable tie to ensure that the insulated connector cannot be disconnected from the server accidentally. The cable tie is included in the accessories pack that is delivered together with the server. Figure 3: Using cable ties (standard PSU) Ê...
  • Page 55: Using Cable Ties (Hot-Plug Psu)

    Hardware installation 5.5.2 Using cable ties (hot-plug PSU) You can secure the power cable using a cable tie to ensure that the insulated connector cannot be disconnected from the server accidentally. The cable tie is included in the accessories pack that is delivered together with the server. Figure 4: Using cable ties (hot-plug PSU) Ê...
  • Page 56: Notes On Connecting/Disconnecting Cables

    Hardware installation Notes on connecting/disconnecting cables CAUTION! Always read the documentation supplied with the device you wish to connect. Never connect, or disconnect cables during a thunderstorm. Never pull on a cable when disconnecting it. Always take hold of the cable by the plug.
  • Page 57 Hardware installation Information for ensuring electromagnetic compatibility All data and signal cables must have sufficient shielding. The use of cable type S/FTP Cat5 or higher is recommended. Use of unshielded or badly shielded cables may lead to increased emission of interference and/or reduced fault-tolerance of the device.
  • Page 58 Hardware installation Operating Manual TX1330 M3...
  • Page 59: Starting Up And Operation

    Starting up and operation CAUTION! Follow the safety instructions in chapter "Important information" on page Access to the drives (floorstand model) 6.1.1 Enabling access to the accessible drives Figure 5: Removing the drive cover and placing it on the HDD cover Ê...
  • Page 60 Starting up and operation Please note the following when operating with tape drives: If the system is programmed to eject the media automatically, the accessible drives must not be obstructed. The drive cover is replaced and the server locked in the reverse order. Operating Manual TX1330 M3...
  • Page 61: Access To The Hdd Modules (Floorstand Model)

    Starting up and operation 6.1.2 Access to the HDD modules (floorstand model) Figure 6: Removing the hard disk cover Ê Unlock the server (1). Ê Remove the HDD/SSD cover (2). The HDD/SSD cover is replaced and the server locked in the reverse order. Operating Manual TX1330 M3...
  • Page 62: Control Elements And Indicators

    Starting up and operation Control elements and indicators 6.2.1 Front of the server Figure 7: Front panel 1 2x USB 3.0 6 Global Error indicator 2 Reset button 7 HDD activity indicator 3 NMI button 8 On/Off button / Power-on indicator 4 ID button / ID indicator 9 AC-connected indicator 5 CSS indicator...
  • Page 63: Control Elements

    Starting up and operation 6.2.1.1 Control elements Lock (only floorstand model) The server can be locked to prevent access to the drives. Pos. Label Button Function Reboots the system. Press the reset button with a straightened end of a paper clip. RESET Reset button CAUTION!
  • Page 64: Indicators On The Control Panel

    Starting up and operation 6.2.1.2 Indicators on the control panel Pos. Label Indicator Status Description The server has been highlighted using ServerView Operations ID indicator, blue on Manager, iRMC web frontend or the see also ID button on the front panel for easy "iRMC- identification.
  • Page 65 Starting up and operation Pos. Label Indicator Status Description The server is switched off. – The server has been switched on but Power Cycle Delay settings delay it from turning on for a green on specified time. Power-on – The server is switched on and indicator operating normally.
  • Page 66 An emergency flash of the iRMC firmware is in progress. For further information on the emergency flash of the iRMC blue flashing orange flashing firmware, refer to the "FUJITSU Server PRIMERGY TX1330 M3 Upgrade and Maintenance Manual". Operating Manual TX1330 M3...
  • Page 67: Id Card

    Starting up and operation 6.2.1.3 ID card Figure 8: ID card You can pull out the ID card as far as it will go and push it back again. The ID card contains various system information, such as the product name, serial number, order number, MAC addresses and DNS name (in the Japanese market, only the product name and the serial number).
  • Page 68: Indicators On The Drives

    Starting up and operation 6.2.1.4 Indicators on the drives Optical drive activity indicator Lights up green when the storage medium is being accessed. HDD indicators Figure 9: Indicators on the 3.5 inch HDD modules Figure 10: Indicators on the 2.5 inch HDD modules Operating Manual TX1330 M3...
  • Page 69 Starting up and operation Pos. Label Indicator Status Description No HDD/SSD error detected. An HDD/SSD error has been detected. Possible causes: – The drive is defective and needs orange on replacing. Error – A RAID rebuild process has indicator failed. –...
  • Page 70: Rear Of Server

    Starting up and operation 6.2.2 Rear of server 6.2.2.1 Indicators on the connector panel CSS, Global Error and ID indicators Figure 11: Indicators on the connector panel: CSS, Global Error and ID indicators 1 CSS, Global Error and ID indicators (orange, orange and blue) Operating Manual TX1330 M3...
  • Page 71 Starting up and operation Pos. Label Indicator Status Description The server has been highlighted using ServerView Operations ID indicator, blue on Manager, iRMC web frontend or the see also ID button on the front panel for easy "iRMC- identification. related status The server has been highlighted for signals"...
  • Page 72 An emergency flash of the iRMC firmware is in progress. For further information on the emergency flash of the iRMC blue flashing orange flashing firmware, refer to the "FUJITSU Server PRIMERGY TX1330 M3 Upgrade and Maintenance Manual". Operating Manual TX1330 M3...
  • Page 73 Depending on the settings in the BIOS, the shared LAN connector may also be used as a Management LAN connector. You will find further information in the "D3373 BIOS Setup Utility for FUJITSU Server PRIMERGY TX1330 M3 Reference Manual". Operating Manual...
  • Page 74 Starting up and operation Indicator of hot-plug PSU Figure 13: Indicator on hot-plug PSU Pos. Indicator Status Description green flashing The server is switched off, but mains voltage is present (standby mode). green on The server is switched on and operating properly.
  • Page 75 Starting up and operation Indicator of Fujitsu battery unit (FJBU M2) Figure 14: Indicator on Fujitsu battery unit Pos. Indicator Status Description green flashing The battery unit is charging. green flashing The battery unit is discharging. slowly green on The battery unit is fully charged.
  • Page 76: Switching The Server On And Off

    "Safety Precautions". When operating the device outside of this operating environment, the server may operate improperly and data loss may occur. Furthermore, Fujitsu cannot be held responsible for any related damage, malfunction, or loss of data, etc.
  • Page 77 Starting up and operation Ê Follow the on-screen instructions (see also section "Configuring the server and installing the operating system with the ServerView Installation Manager" on page 81 or section "Configuring the server and installing the operating system without the ServerView Installation Manager"...
  • Page 78 Starting up and operation – Power button override The system can be switched off by pressing and holding down the On/Off button (for approximately 4 - 5 seconds). CAUTION! There is a risk that data may be lost. – iRMC S4 iRMC S4 offers various options for switching the server on and off, e.g.
  • Page 79: Configuring The Server

    The controller has its own configuration utility. For further information, refer to the “Embedded MegaRAID Software User’s Guide” (on the Fujitsu manuals server under x86 Servers - Expansion Cards - Storage Adapters - LSI Configuration Software - Embedded MegaRAID Software).
  • Page 80: Configuring The Sas/Sata Raid Controller (Pcie Expansion Card)

    A separate utility is available to the controller for MegaRAID configuration. For further information, refer to the "LSI MegaRAID SAS Software User Guide" (on the Fujitsu manuals server under x86 Servers - Expansion Cards - Storage Adapters - LSI Configuration Software).
  • Page 81: Configuring The Server And Installing The Operating System With The Serverview Installation Manager

    This configuration is detected automatically. Descriptions of operating systems not covered in the RAID controller manual are provided in the corresponding readme files under: http://www.fujitsu.com/global/services/computing/server/ia/driver/index.html For Japan: http://www.fujitsu.com/jp/products/computing/servers/primergy/downloads/ To find out how to operate the ServerView Installation Manager and for further information, refer to the associated manual.
  • Page 82: Configuring The Server And Installing The Operating System Without The Serverview Installation Manager

    Starting up and operation 6.4.4 Configuring the server and installing the operating system without the ServerView Installation Manager Configure onboard SATA controller Configure the controller as described in section "Configuring the onboard SATA controller" on page Configure SAS/SATA RAID controller with "MegaRAID functionality" Configure the controller as described in section "Configuring the SAS/SATA RAID controller (PCIe expansion card)"...
  • Page 83: Cleaning The Server

    Starting up and operation Cleaning the server CAUTION! Switch off the server and disconnect the power plugs from the properly grounded power outlets. Do not clean any interior parts yourself; leave this job to a service technician. Do not use any cleaning agents that contain abrasives or may corrode plastic.
  • Page 84 Starting up and operation Operating Manual TX1330 M3...
  • Page 85: Property And Data Protection

    By combining these options, you can achieve optimum protection for your system. A detailed description of the Security menu and how to assign passwords can be found in the BIOS Setup documentation on the Fujitsu manuals server. Operating Manual...
  • Page 86 Property and data protection Operating Manual TX1330 M3...
  • Page 87: Troubleshooting And Tips

    Troubleshooting and tips CAUTION! Follow the safety instructions in the "Safety notes and regulations" manual or " 安全上のご注意 " and in chapter "Important information" on page If a fault occurs, attempt to resolve it using the measures described: – in this chapter, –...
  • Page 88: Server Switches Itself Off

    Troubleshooting and tips Server switches itself off Server Management has detected an error Ê Check the error list of System Event Log in ServerView Operations Manager or in the iRMC web interface, and attempt to eliminate the error. Screen remains blank Monitor is switched off Ê...
  • Page 89: Flickering Stripes On Monitor Screen

    Troubleshooting and tips Flickering stripes on monitor screen CAUTION! Switch off the server immediately. Risk of damaging the server. Monitor does not support the set horizontal frequency Ê Find out which horizontal frequency your monitor screen supports. You will find the horizontal frequency (also known as line frequency or horizontal deflection frequency) in the documentation for your monitor.
  • Page 90: Incorrect Date And Time

    If the date and time are still wrong after the server has been switched off and back on again, replace the lithium battery (for a description refer to the "FUJITSU Server PRIMERGY TX1330 M3 Upgrade and Maintenance Manual") or contact our customer service team.
  • Page 91: Error Message On Screen

    Troubleshooting and tips 8.10 Error message on screen The meaning of the error message is explained in the documentation for the relevant components and programs on the Fujitsu manuals server. 8.11 Expansion cards or onboard devices not recognized When an expansion card is added, other expansion cards or onboard devices might not be recognized.
  • Page 92: Optical Drive Cannot Read Data

    Troubleshooting and tips 8.14 Optical drive cannot read data Ê Check to see whether the CD/DVD/BD is inserted properly. If it is not inserted, correctly insert the disk so that the label is facing up. Ê Check to see whether the CD/DVD/BD is not dirty. If it is dirty, wipe it with a soft, dry cloth.

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