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TROUBLESHOOTING
Reading:
Not possible to read
the target barcode
(always returns No
Read)
Communication :
Device is not
transmitting anything
to the host
Communication :
Data transferred to
the host are
incorrect, corrupted
or incomplete
Communication :
Always returns the
Reader Failure
Character (<BEL>
char as default)
How do I obtain my
units' serial
numbers?
TROUBLESHOOTING GUIDE
•
Check synchronization of reading pulse with object to
read
•
Is the scan line correctly positioned?
•
Place barcode in the center of scan line and run TEST
MODE. If you still have trouble, check the following:
•
Is the reading distance within that allowed (see
reading diagrams)?
•
Is the Tilt angle too big?
•
Is the Skew angle less than 10° (direct reflection)?
•
Choose the CODE tab and enable different code
types (except Pharmacode). LENGTH = Variable
•
Is the Bar Code quality sufficient?
•
If you had no success, try to perform the test using the
BARCODE TEST CHART included with the product.
•
Is serial cable connected?
•
Is correct wiring respected?
•
Are serial host settings equivalent to serial device
setting?
•
In the WinHost program select the DATA FORMAT tab
and check for values of HEADER, TERMINATOR,
SEPARATOR, FILL Characters
•
Also check the CODE FIELD LENGTH value
•
Are the COM port parameters correctly assigned?
•
Contact your local Datalogic office or Datalogic Partner
or ARC, because either a Motor or Laser failure has
occurred.
•
Note the exact model and Serial Number of the device
•
The device's serial number is printed on a label that is
affixed to the reader.
•
Serial numbers consist of 9 characters: one letter, 2
numbers, another letter followed by 5 numbers.
5
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