Canon 3794C002 Instruction Manual page 214

Troubleshooting
Recorded at 24.00 Hz/50.00 Hz/59.94 Hz CFexpress A/CFexpress B/SD Card: Recommend checking the data and
initializing
- The card contains clips that were recorded using a system frequency different from the one currently used by the
camera. To record on this card, save your recordings and initialize the card with the camera (A 46). To play back the
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XF-AVC clips recorded on the card, change the camera's system frequency (A 62) to match the recordings on the
recording media.
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn the camera off and then on again. Then,
remove the card being used and reinsert it. Alternatively, replace the card. If this does not solve the problem, consult a
Canon Service Center.
* Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information
cannot be read by the software (Canon XF Utility or plugins for NLE applications).
Some clips require data recovery
- The power may have been suddenly turned off or the card may have been removed while the camera was recording.
As a result, one or more clips contain corrupted data. You can try to recover the clips (A 48).
The following settings were changed.
- The settings displayed on the screen were changed automatically due to a change in one of the [Æ Recording/Media
Setup] settings. Check the settings before you continue recording.
The memory card is not compatible with the current recording settings.
- The camera is set to record XF-AVC proxy clips using slow & fast motion recording but the SD card used does not
have a UHS Speed Class rating of U3. Replace the card with one rated UHS Speed Class U3.
The number of ND filters used has changed. Check the focus.
- When using ND filter settings in the extended range (8 stops or 10 stops), the number of ND filters used changes and
this may result in a shift in focus. Check the focus before resuming shooting.
The video configuration was changed. Check the settings.
- Following the last change made to the recording/media settings, some of the video configuration settings were
changed automatically by the camera. Check the settings before you continue recording.
This function is not compatible with the current lens.
- The selected setting is not compatible with the lens currently attached to the camera and cannot be used.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.
Unable to recover data
- Could not recover the selected clip. Save your clips and delete the clips that could not be recovered (A 141).
- The camera may not be able to recover clips when there is not enough space on the card. Delete recordings (A 141)
to free some space.
When [Slow & Fast Frame Rate] is set higher than 60 (fps), the Magnification function cannot be used.
- You attempted to use the magnification function with the sensor mode set to [Super 35mm] and slow & fast motion
recording activated with a shooting frame rate higher than 60. To use magnification, change the sensor mode or set a
shooting frame rate of 60 or lower.
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
A user with the same login name is already accessing the camera.
- This message appears on the screen of the connected device. Another device connected to the network is already
operating the camera. To use this device, first end the connection on the device accessing the camera.
Another device with the same IP address already connected to the network.
- Another device on the same network has the same IP address as the camera. Change the IP address of the conflicting
device or the camera.
- When using a network with a DHCP server, if the camera's IP address assignment is set to [Manual Setting], change it
to [Automatic Setting] (A 167).
Connection refused by FTP server.
- The FTP server is set to allow connections only with specific IP addresses. Check the camera's IP address (A 165),
and add it to the FTP server's permission list settings.