Software Problems; Diagnostics; Lenovo Diagnostic Tools; Thinkstation Diagnostics - Lenovo 30E0000FMB User Manual

Software problems

Problem
Some programs do not work as expected.

Diagnostics

Use diagnostic solutions to test hardware components and report operating-system-controlled settings that
interfere with the correct operation of your computer.

Lenovo diagnostic tools

This section introduces a set of Lenovo diagnostic tools. Choose an appropriate tool depending on whether
an error code or error message is displayed:
An error message pops up in the Windows notification area, an error code is displayed on the four-digit
diagnostic display (for selected models) on the front panel, or the diagnostic indicator on the front panel turns
on:
• If a diagnostic program can be launched properly:
– Use "ThinkStation Diagnostics" on page 44.
– Record the error code displayed on the four-digit diagnostic display (for selected models) or in
ThinkStation Diagnostics, and then decode the error at
.
codes
• If your computer does not function:
– Use "Lenovo PC Diagnostics" on page 45.
– Record the error code displayed on the four-digit diagnostic display (for selected models) or on your
smartphone with Lenovo PC Diagnostics installed, and then decode the error at
www.thinkworkstationsoftware.com/codes
For more information, go to:
•
https://pcsupport.lenovo.com/lenovodiagnosticsolutions
•
https://www.thinkworkstationsoftware.com/diags

ThinkStation Diagnostics

You can download ThinkStation Diagnostics at:
44
P620 User Guide
Solution
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with the computer.
Refer to the information supplied with the software for more
information.
b. Verify that other software works correctly on the computer.
c. Verify that the software you are using works on another
computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the
program or the help system of the program.
• Update the program.
• Uninstall the program and then reinstall it. To download a
program that is preinstalled on your computer, go to
pcsupport.lenovo.com
https://www.thinkworkstationsoftware.com/
.
and follow the on-screen instructions.
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