Frequently Asked Questions (Faqs) - TurboAnt X7 Max User Manual

Frequently Asked Questions (FAQs)

1. What is the optimum tire pressure when riding this scooter?
The recommended tire pressure is between 31.9-34.8 psi (220-240 kPa). Please pump up the
tires to this pressure.
2. The headlight cannot be turned on. How can I solve this problem?
If the headlight won't turn on, please verify that the scooter is turned on. When the scooter is
turned on, short press the function button to see whether the headlight functions. Also, check to
ensure that the lamp holder is not clogged with dust. If the lamp holder is not clogged with
dust, and the headlight still will not turn on, it may need to be replaced. Please contact our
customer support center for help.
3. What should I do if the scooter's stem is swaying while riding the scooter?
Immediately stop riding the scooter. Verify that the screws that connect to the folding spanner
and other screws on the stem are well tightened. If not, tighten the screws using the hexagonal
wrench. Periodically tightening the screws on the scooter may be necessary.
4. What should I do if the brakes are not functioning properly?
a. Turn on the scooter. Don't stand on the deck. Tilt the scooter to lift the front wheel and
manually rotate the wheel. Then, press down the throttle to accelerate, and the front wheel
should start to rotate. Next, hold the brake lever. If the front wheel stops rotating, the EBS
(Electronic Braking System) is functioning properly. If the front wheel does not stop rotating, the
Electronic Braking System may be faulty. Please contact our customer support center for help.
b. Turn off the scooter, tilt the scooter, and manually rotate the rear wheel. Then, hold the brake
lever. If the rear wheel stops rotating and there is no grinding noise, the disc brake is functioning
properly. If there is a grinding noise on the brake, the disc brake may be faulty. Please contact
our customer support center for help.
5. Can I replace the tires on my own if I have a flat tire?
If you have a flat tire, please contact our customer support center for help and repair. It is not
easy to replace on your own, and faulty installation may damage other parts of the scooter,
which can nullify our limited warranty. Seek help via our customer support center or take the
scooter to an automobile or motorbike repair center and ask the professionals for assistance.
6. Why does the battery life decrease over time?
The lithium-ion battery capacity will naturally degrade after 500 charge/discharge cycles. The
battery performs better when within the normal temperature range of 32 to 95 ℉ (0 to 35 ℃)
and performs worse when below 32 ℉ (0 ℃). For instance, when the temperature is below -4 ℉
(-20 ℃), the actual mileage will only be half or less than listed.
7. Why has my motor suddenly stopped working?
The reason may be that the controller has malfunctioned, and needs to be replaced. Please
contact our customer support center for help and repair.
8. When I press down the throttle, why doesn't the motor function properly?
It could be that there is a Hall wire malfunction with the Electronic Braking System. Please check
to see if the wire terminals of the brake lever and the panel are loose, and whether the brake
lever has been damaged.
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