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11.
Annex
11.1 After-sales service
Contact SAMSON's After-sales Service for
support concerning service or repair work or
when malfunctions or defects arise.
E-mail address
You can reach our after-sales service at
aftersalesservice@samsongroup.com.
Addresses of SAMSON AG and its subsid-
iaries
The addresses of SAMSON, its subsidiaries,
representatives and service facilities
worldwide can be found on our website
(u www.samsongroup.com) or in all
SAMSON product catalogs.
To assist diagnosis and in case of an unclear
mounting situation, specify the following de-
tails (so far as possible). See section 2:
− Device type and valve size
− Model number and configuration ID
− Upstream and downstream pressure
− Temperature and process medium
− Min. and max. flow rate
− Is a strainer installed?
− Installation drawing showing the exact
location of the regulator and all the ad-
ditionally installed components (shut-off
valves, pressure gauge etc.)
EB 2723 EN
11.2 Spare parts
Annex
41
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