Canon imageRUNNER ADVANCE DX 717 Series Service Manual page 78

Canon
imageRUNNER ADVANCE DX 717 Series Service Guide
Revision 8
imageRUNNER ADVANCE DX 717 Series Service Guide
(c) Scenario 3: A Technician Visits the Customer Site
without Replacement Parts, the Customer Notes the
Replacement Parts That Are Needed, the Dealer Ships
Out the Parts, and the Customer Performs the
Replacement upon Receipt.
This scenario may reduce the number of revisits by a
technician. If a technician can identify the parts that must be
replaced to solve the issue during the service visit, and the
necessary parts are not on hand, the customer may be
instructed to note the replacement parts that are needed.
The dealer can ship out the parts later that day, and have
the customer perform the replacement upon receipt.
Figure 6 – Less Maintenance - Parts Replacement via
Customer When a Technician Does Not Have the Necessary
Parts Scenario
Need Fixing Assembly
1
Technician
3
Replacement
Table 30 – Less Maintenance - Target Parts for Replacement
Scenario 3
Replacement
Items
Instruction
Fixing Sheet in the
Assembly box
ADF Pickup
Sheet in the
Roller/Separ
box
ation Pad
Parts order
2
Ship out to the customer
UGW
Signal
Replacement
3
Completion
Alarm
Counter Reset
User mode >
Settings/Registr Displayed
ation
User mode >
Settings/Registr Displayed
ation
Delivery
arrangement
Parts Center
Backend
Signal
3
Backend
Completion
Counter
Reset Change the
Screen Default
Default
COPIER >
OPTION >
DSPLY-SW
> FIX-WRN1
COPIER >
OPTION >
DSPLY-SW
> DF-DSP
March 2023
Page 72
Replacement
Completion
Alarm to
UGW
Supported
Supported