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EN 18
5.
BJ3.1A LA
•
Store. All options and alignments are stored when
pressing "cursor right" and then the "OK"-button
•
SW Maintenance.
–
SW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
–
HW Events. Not useful for Service purposes. In case
of specific software problems, the development
department can ask for this info.
•
Operation hours PDP. Here you are able to reset the
operations hours of the plasma display. This has to be
done in case of replacement of the display. This option is
not applicable for LCD sets.
•
Upload to USB. Here you are able to upload several
settings from the TV to a USB stick which is connected to
the Side IO. The four items are "Channel list", "Personal
settings", "Option codes" and "Display-related alignments".
First you have to create a directory "repair\" in the root of
the USB stick.To upload the settings you have to select
each item separately, press "cursor right", confirm with
"OK" and wait until "Done" appears. Now the settings are
stored onto your USB stick and can be used to download
onto another TV or other SSB. Uploading is of course only
possible if the software is running and if you have picture.
This method is created to be able to save the customer's
TV settings and to store them into another SSB.
•
Download from USB. Here you are able to download
several settings from the USB stick to the TV. Same way of
working as with uploading. To make sure that the download
of the channel list from USB to the TV is executed properly,
it is necessary to restart the TV and tune to a valid preset if
necessary.
How to Navigate
•
In SAM, you can select the menu items with the "CURSOR
UP/DOWN" key on the RC-transmitter. The selected item
will be highlighted. When not all menu items fit on the
screen, move the "CURSOR UP/DOWN" key to display the
next/previous menu items.
•
With the "CURSOR LEFT/RIGHT" keys, it is possible to:
–
(De) activate the selected menu item.
–
(De) activate the selected sub menu.
•
With the "OK" key, it is possible to activate the selected
action.
How to Exit SAM
Use one of the following methods:
•
Press the "MENU" button on the RC-transmitter.
•
Switch the set to STAND-BY via the RC-transmitter.
Service Modes, Error Codes, and Fault Finding
5.2.3
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
When in this chassis, CSM is activated, a colour bar test
pattern will be visible for 5 seconds. This test pattern is
generated by the Pacific3. So if you see this test pattern you
can determine that the back end video chain (Pacific3, LVDS
and display) is working.
Also new in this chassis: when you activate CSM and there is
a USB stick connected to the TV, the software will dump the
complete CSM content to the USB stick. The file (Csm.txt) will
be saved in the root of your USB stick. This info can be handy
if you don't have picture.
How to Activate CSM
Key in the code "123654" via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to Navigate
By means of the "CURSOR-DOWN/UP" knob on the RC-
transmitter, you can navigate through the menus.
Contents of CSM
•
Set Type. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV-set. Note that if an NVM is replaced or is initialized after
corruption, this set type has to be re-written to NVM.
ComPair will foresee a possibility to do this.
•
Production Code. Displays the production code (the serial
number) of the TV. Note that if an NVM is replaced or is
initialized after corruption, this production code has to be
re-written to NVM. ComPair will foresee a possibility to do
this.
•
Code 1. Gives the latest five errors of the error buffer. As
soon as the built-in diagnose software has detected an
error the buffer is adapted. The last occurred error is
displayed on the leftmost position. Each error code is
displayed as a 2-digit number. When less than 10 errors
occur, the rest of the buffer is empty (00). See also
paragraph Error Codes for a description.
•
Code 2. Gives the first five errors of the error buffer. See
also paragraph Error Codes for a description.
•
Options 1. Gives the option codes of option group 1 as set
in SAM (Service Alignment Mode).
•
Options 2. Gives the option codes of option group 2 as set
in SAM (Service Alignment Mode).
•
12NC SSB. Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. ComPair will foresee a possibility to do this.
This identification number consists of 14 characters and is
built up as follows:
- 8 last characters of the 12NC of the SSB itself.
- the serial number of the SSB, which consists of 6 digits.
Both can be found on a sticker on the PWB of the SSB itself
(not on the sticker on the outside of the shielding!). The
format of the identification number is then as follows:
<last 8 characters of 12NC of SSB><serial number of
SSB> (total 14 characters).
•
Digital Natural Motion. Gives the last status of the Digital
Natural Motion setting, as set by the customer. Possible
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