Ihse Draco 487 Series Quick Start Manual

4 Technical Support
Prior to contacting support, please ensure you have read this
manual, and then installed and set-up your device as
recommended.
Support Checklist
To efficiently handle your request, it is necessary that you
complete a support request checklist:
ihse.com/checklist
Please have the following information available before you call:
 Company, name, phone number and e-mail address
 Type and serial number of the device (see rear side of device)
 Date and number of sales receipts, name of dealer if
necessary
 Issue date of the existing manual
Nature, circumstances, and duration of the problem

 Involved components (such as graphic source/CPU, OS,
graphic card, monitor, USB HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
Results from any testing you have done

Shipping Checklist
1. To return your device, please contact your dealer to obtain an
RMA number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Please note your RMA number visibly on your shipment.
Please understand that devices which are sent in without an
RMA number cannot be accepted. The shipment will be sent
back without being opened; postage unpaid.
Draco vario (ultra) KVMA Isolated Secure Extender
SUPPORT
IHSE Headquarters
IHSE GmbH
Benzstrasse 1
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
IHSE USA
IHSE USA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE Asia
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE China
IHSE China Co., Ltd.
Room 814, Building 3, Kezhu Road
No. 233 Huangpu District
Guangzhou PRC
Support hours:
Monday - Friday
Draco vario (ultra) KVMA Isolated Secure Extender
CONTACT
phone +49 7546 9248-43
techsupport@ihse.de
Draco vario KVMA
www.ihse.de
Isolated Secure Extender
CET
8.00 am to 6.00 pm
Draco vario ultra KVMA
8.00 am to 5.00 pm
Isolated Secure Extender
K487-/K497-1PHCA-N
phone +1 732 738 8780
info@ihseusa.com
K487-/K497-1PHCRA-N
www.ihseusa.com
K487-/K497-1PHSA-N
EST
K487-/K497-1PHSRA-N
9.00 am to 5.00 pm
phone +65 6841 4707
sales@ihseapac.com
www.ihseapac.com
SGT
9.00 am to 6.00 pm
phone +86 189 888 381
techsupport-cn@ihse.com
www.ihse.com.cn
CST
9.00 am to 6.00 pm
Draco vario (ultra) KVMA Isolated Secure Extender
QUICK SETUP