Brother QL820NWBC User Manual page 180

Troubleshooting
Problem
Cutter error.
I want to reset the printer.
Solution
If a cutter error occurs, keep the DK Roll Compartment Cover closed and press
the Power ( ) Button. The cutter moves back to the normal position and the
printer turns off automatically.
After the printer is Off, check the label outlet and remove any jammed labels.
Contact Brother customer service.
You can reset the printer using the Printer Setting Tool from a computer.
For more information, see Changing the Label Printer Settings on page 37.
For QL-810W
You can reset the printer using the Printer Buttons.
For more information, see Resetting All Settings to the Factory Settings Using
the Label Printer Buttons (QL-810W only) on page 163.
For QL-820NWB
You can reset the printer using the LCD menu.
For more information, see LCD (QL-820NWB only) on page 11.
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