Brother QL-800 User Manual
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Brother QL-800 User Manual

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User's Guide
QL-800
Read the Product Safety Guide first, then read the Quick Setup Guide for
the correct setup procedure. After reading this guide, keep it in a safe
place for quick reference.
QL-800
Version A
UK ENG

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Summary of Contents for Brother QL-800

  • Page 1 User’s Guide QL-800 QL-800 Read the Product Safety Guide first, then read the Quick Setup Guide for the correct setup procedure. After reading this guide, keep it in a safe Version A place for quick reference. UK ENG...
  • Page 2 The available options and supplies may vary depending on the country. Available Manuals Visit the Brother Solutions Center at support.brother.com and click Manuals on your model page to download the latest manuals. This guide provides safety information; read it before you use the Product Safety Guide printer.

  • Page 3: Symbols Used In This Guide

    Symbols Used in This Guide The following symbols are used throughout this guide: WARNING Tells you what to do to avoid the risk of injury. Tells you about procedures you must follow to avoid minor personal injury or CAUTION damage to the label printer. Indicates information or directions that should be followed.

  • Page 4: General Precautions

    CD/DVD player.  Users shall take full responsibility for applying CD/DVD labels. Brother accepts no responsibility for any loss or damage of data caused by the inappropriate use of CD/DVD labels. Be careful not to drop the DK Roll.
  • Page 5 ® ® Windows 10 in this document does not represent Windows 10 Mobile, Windows 10 Mobile Enterprise, ® or Windows 10 IoT Core.  Not all models are available in all countries. © 2017 Brother Industries, Ltd. All rights reserved.

  • Page 6: Table Of Contents

    Table of Contents Section I Basic Operations Setting Up the Label Printer Parts Description ............................2 Front ..............................2 Rear..............................3 Loading the DK Roll...........................4 Connecting the AC Power Cord.........................6 Turning Power On/Off..........................6 Printing Using a Computer (P-touch Editor) Installing the Software and Printer Drivers to a Computer.................7 Connecting the Label Printer to a Computer .....................7 Printing from a Computer...........................8 Available Applications..........................8...
  • Page 7 Other Functions Confirming the Label Printer Settings ......................24 2-color Printing Configuration with Other Applications ................24 ® Distributed Printing (Windows only) ......................25 Section II Application How to Use P-touch Editor ® For Windows ............................29 Starting P-touch Editor ........................29 Printing with P-touch Editor .......................31 2-colour Printing Configuration ......................33 For Mac..............................37 Starting P-touch Editor ........................37...
  • Page 8 Maintenance Cleaning the Exterior of the Unit......................63 Cleaning the Print Head...........................63 Cleaning the Roller ..........................63 Cleaning the Label Outlet ........................65 Troubleshooting Overview..............................66 Printing Problems ..........................67 Version Information ...........................70 LED Indicators ............................71 Troubleshooting..........................73 Product Specifications Label Printer Specifications ........................74...
  • Page 9 Section I Basic Operations Setting Up the Label Printer Printing Using a Computer (P-touch Editor) Printing Using the Mobile Device Changing the Label Printer Settings Other Functions...

  • Page 10: Setting Up The Label Printer

    Setting Up the Label Printer Parts Description Front 1 Feed Button 7 Label Output Slot 2 Cutter Button 8 DK Roll Compartment Cover 3 Editor Lite LED 9 Roll Spool Arm 4 Editor Lite Button 10 Roll Spool Guide 5 Status LED 6 Power Button...

  • Page 11: Rear

    Setting Up the Label Printer Rear 1 Power Cord Slot 2 USB Port Important Before using the printer, make sure you remove the protective sheet according to the following procedure: 1 Make sure that the printer is turned Off. Hold the printer by the front, and firmly lift the DK Roll Compartment Cover to open it. 2 Remove the protective sheet from the Label Output Slot.

  • Page 12: Loading The Dk Roll

    Setting Up the Label Printer Loading the DK Roll Make sure that the label printer is turned Off. Hold the printer by the front and firmly lift the DK Roll Compartment Cover to open it. Place the DK Roll into the Roll Spool Guide. •...
  • Page 13 Setting Up the Label Printer Close the DK Roll Compartment Cover. When you press the Power ( ) Button to turn the printer On, the end of the DK Roll aligns automatically. Important Do not leave any printed labels in the printer. Doing so will cause the labels to jam.

  • Page 14: Connecting The Ac Power Cord

    Setting Up the Label Printer Connecting the AC Power Cord Connect the AC Power Cord to the printer. Then, plug the AC Power Cord into an earthed electrical socket. Turning Power On/Off On: Press the Power ( ) Button to turn the printer On. The Status LED turns green. Off: Press and hold the Power ( ) Button again to turn the printer Off.

  • Page 15: Printing Using A Computer (P-Touch Editor)

    Important When printing with P-touch Editor, press and hold the P-touch Editor Lite Button until the green Editor Lite LED turns off. Visit our website (install.brother) and download the Software Installer for the latest software and manuals. ® Double-click the downloaded EXE file (for Windows ) or DMG file (for Mac), and follow the on-screen instructions to proceed with the installation.

  • Page 16: Printing From A Computer

    Available Applications To use the printer effectively, a number of applications and functions are available. You must install the printer driver to use these applications. Visit our website (install.brother) and download the installer for the applications and printer driver. Application Windows...

  • Page 17: Creating Labels From Your Computer

    Printing Using a Computer (P-touch Editor) Creating Labels from Your Computer There are various methods for printing with this printer. The following describes the procedure for printing from a computer using P-touch Editor or P-touch Address Book. Start P-touch Editor or P-touch Address Book, and then open the document you want to print. Create a label design.

  • Page 18: Attaching Labels

    Printing Using a Computer (P-touch Editor) Attaching Labels Peel the backing from the label. Position the label, and then press firmly from top to bottom with your finger to attach the label. Note Labels may be difficult to attach to surfaces that are wet, dirty, or uneven. The labels may peel off easily from these surfaces.

  • Page 19: Printing Using The Mobile Device

    You can use your printer as a stand-alone printer or connect it to a mobile device. To create and print labels directly from your mobile device, install the Brother mobile applications, and then connect your printer to your mobile device with the USB cable.

  • Page 20: Printing From A Mobile Device

    Printing Using the Mobile Device Printing from a Mobile Device Make sure that the printer is connected to your mobile device. Start the mobile printing application on your mobile device. Select a label template or design. You can also select a previously designed label or image and print it. Tap [Print] in the application menu.

  • Page 21: Changing The Label Printer Settings

    Use the Printer Setting Tool to specify the printer’s device settings from a Windows computer. Important • The Printer Setting Tool is available only with compatible Brother printers. • "Printer Setting Tool" appears in English as "Printer Setting Tool" in the [Control Panel] and shortcut icon. Before Using the Printer Setting Tool ...

  • Page 22: Using The Printer Setting Tool For Windows

    Start the Printer Setting Tool. ® ®  For Windows Vista / Windows Click Start > All Programs > Brother > Label & Mobile Printer > Printer Setting Tool. ® ®  For Windows 8 / Windows On the Apps screen, click the Printer Setting Tool.
  • Page 23 Changing the Label Printer Settings Select the settings you want to change, and then specify or change the settings in the dialog box. ® For more information on the settings dialog boxes, see Device Settings for Windows on page 16. Click [Apply], and then click [Exit...] to apply the settings to the printer.

  • Page 24: Device Settings For Windows

    Changing the Label Printer Settings ® Device Settings for Windows Use [Device Settings] in the Printer Setting Tool to specify or change printer settings when connecting the printer and computer with a USB cable. Not only can you change the device settings for one printer, but you can also apply the same settings to multiple printers.
  • Page 25 Changing the Label Printer Settings 3 Settings Tabs Contains settings that may be specified or changed. Note appears in the tab, the settings in that tab cannot be specified or changed. In addition, the settings in the tab will not be applied to the printer even if [Apply] is clicked. The settings in the tab will also not be saved or exported when the [Save in Command File] or [Export] command is used.

  • Page 26: Menu Bar

    Changing the Label Printer Settings Menu Bar The following explains about the menu items in the Settings Dialog Box. • Apply Settings to the Printer Applies the settings to the printer. Performs the same operation as when [Apply] is clicked. •...

  • Page 27: Advanced Tab

    Changing the Label Printer Settings Advanced Tab The following explains about the Advanced Tab in the Settings Dialog Box. • Print Density (Black) Sets the density of black. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] • Print Density (Red) Sets the density of red. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] •...

  • Page 28: Printer Setting Tool For Mac

    Using the Printer Setting Tool for Mac Connect the printer you want to configure to the computer. Click [Macintosh HD] - [Applications] - [Brother] - [Printer Setting Tool] - [Printer Setting Tool.app]. The [Printer Setting Tool] window appears. Check that the printer you want to configure appears next to [Printer]. If a different printer appears, select the printer you want from the pop-up list.

  • Page 29: Settings Dialog Box

    Changing the Label Printer Settings Settings Dialog Box 1 Printer Lists the connected printers. 2 Import Imports settings from a file. 3 Export Saves the current settings in a file. 4 Settings Tabs Contain settings that may be specified or changed. 5 Apply Settings to the Printer Applies the settings to the printer.

  • Page 30: Basic Tab

    Changing the Label Printer Settings Basic Tab The following explains about the Basic Tab in the Settings Dialog Box. • Auto Power On Specifies whether the printer turns on automatically when the AC Power Cord is plugged into an electrical socket.

  • Page 31: Applying Setting Changes To Multiple Label Printers

    Changing the Label Printer Settings Applying Setting Changes to Multiple Label Printers After applying settings to the first printer, disconnect the printer from the computer, and then connect the second printer to the computer. Select the newly connected printer from the [Printer] drop-down list. Click [Apply Settings to the Printer].

  • Page 32: Other Functions

    Follow the process below when carrying out 2-colour printing from any application other than P-touch Editor. ® For Windows Open the Devices and Printers window, select [QL-800] and right-click it. Click [Printer Properties]. Select the [General] tab, then click the [Preferences...] button.

  • Page 33: Distributed Printing (Windows Only)

    Other Functions ® Distributed Printing (Windows only) When printing a large number of labels, printing can be distributed among multiple printers. Because printing is performed at the same time, the total printing time can be reduced. Note • Printing can be distributed to printers connected via a USB connection. •...
  • Page 34 Other Functions Click the [Advanced] tab, select the [Distributed Printing] check box, and then click [Settings]. In the Distributed Printing Settings dialog box, select the printers you want to use for distributed printing. a) Click [Detect Current Paper Information…] (1). b) The current printer information that was detected appears below [Current Paper] and [Paper Type] (2).
  • Page 35 Other Functions Specify the label size. A. If only one printer has been selected. In the Distributed Printing Settings dialog box from step 4, select the printer whose setting you want to specify, and then either double-click it or right-click it, and then click [Settings]. From the [Set Width] drop-down list, select the label size.
  • Page 36 Section II Application How to Use P-touch Editor ® How to Use P-touch Library (Windows only) ® How to use P-touch Editor Lite (Windows only) How to Update P-touch Software...

  • Page 37: How To Use P-Touch Editor

    Start the P-touch Editor. ® ®  For Windows Vista / Windows From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Editor 5.1], or double-click [P-touch Editor 5.1] shortcut icon on the desktop. ® ®  For Windows 8 / Windows Click [P-touch Editor 5.1] on the [Apps] screen or double-click [P-touch Editor 5.1] on the desktop.
  • Page 38 How to Use P-touch Editor Select one of the displayed options: 1 To create a new layout, double-click [New Layout], or click [New Layout] and then click [→]. 2 To create a new layout using a preset layout, double-click a category button, or select a category button and then click [→].

  • Page 39: Printing With P-Touch Editor

    How to Use P-touch Editor Printing with P-touch Editor Express mode  This mode allows you to quickly create layouts that include text and images. To print, click [File] - [Print] from the menu bar or click the [Print] icon. Before printing, configure the print settings in the Print screen.
  • Page 40 How to Use P-touch Editor  Snap mode This mode allows you to capture all or a portion of your computer screen display, print it as an image, and save it for future use. Click the [Snap] mode selection button. The Description of Snap mode dialog box appears.

  • Page 41: 2-Colour Printing Configuration

    How to Use P-touch Editor 2-colour Printing Configuration The printer is capable of 2-colour printing. Configuration with P-touch Editor Express mode Select [Paper] then the Two-colour Mode appears. Select [On] for [Two-colour Mode]. Select [Text] to edit the colour of the text.
  • Page 42 How to Use P-touch Editor • Use [Sets Text Colour for Seleted Text] to edit the colour of the text. • Use [Changes the fill colour] to edit the colour to fill an enclosed area with. • Use [Changes the colour of the line] to edit the colour of the line.
  • Page 43 How to Use P-touch Editor Click the drop- down list on the left, and select [BK-RD]. Click [View], then select [Property Palette], and click [Colour]. The Colour editing palette appears.
  • Page 44 How to Use P-touch Editor • Use [Sets Text Colour for Seleted Text] to edit the colour of the text. • Use [Changes the fill colour] to edit the colour to fill an enclosed area with. • Use [Changes the colour of the line] to edit the colour of the line.

  • Page 45: For Mac

    How to Use P-touch Editor For Mac Starting P-touch Editor To start P-touch Editor, double-click [P-touch Editor] icon on the desktop. Note • The following method can also be used to start the P-touch Editor: Double-click [Macintosh HD] - [Applications] - [P-touch Editor 5.1], and then double-click the [P-touch Editor] application icon.

  • Page 46: Operation Modes

    How to Use P-touch Editor Operation modes Standard Mode  This mode allows you to create labels with text and images. The Layout Window consists of the following sections: 1 Command Bar 2 Draw/Edit Toolbar 3 Inspector 4 Layout Window 5 Database Window...
  • Page 47 How to Use P-touch Editor  Snap mode This mode allows you to capture the screen, print it as an image, and save it for future use. To start the Snap mode, follow the steps below: Click the [Snap] mode selection button. The Description of Snap mode dialog box appears.

  • Page 48: 2-Colour Printing Configuration

    How to Use P-touch Editor 2-colour Printing Configuration The printer is capable of 2-colour printing. Configuration with P-touch Editor Standard mode Select [Paper], then the Two-colour Mode appears. Select [BK-RD] for [Print Colors] and [ON] for [Two-color Mode]. Select [Text] to edit the text. Select [Color] to edit the colour of the text.

  • Page 49: How To Use The P-Touch Address Book (Windows Only)

    (P-touch Address Book is not supported in some languages.) Starting the P-touch Address Book Click [Start] - [All Programs] - [Brother P-touch] - [P-touch Address Book 1.2]. Note You can also start the P-touch Address Book using the following methods (only if you created the shortcut during installation): •...
  • Page 50 How to Use P-touch Editor Layout Window The Layout Window consists of the following eight sections: 1 Menu Bar Commands are categorised under each menu (File, Edit, View, Layout and Tools) according to their functions. 2 Standard Toolbar Provides a group of frequently used commands (such as New Contact, Edit Contact, Find or Print). 3 Text Toolbar Used to adjust text attributes such as font size and alignment for text formatting.

  • Page 51: Creating A New Contact

    How to Use P-touch Editor Creating a new contact This section explains how to create a new contact. Click [File] - [New Contact], or click the New Contact button. The New Contact dialog box appears. Enter the new contact information. 1 New Contact Form Toolbar The following commands are categorised in the menu: Icon...
  • Page 52 How to Use P-touch Editor Icon Button name Function Image Allows you to insert an image for a contact from a file or a camera currently connected to the computer. The following file types are supported: • Bitmap (*.bmp, *.dib) •...

  • Page 53: How To Use P-Touch Library (Windows ® Only)

    Starting P-touch Library ® ® For Windows Vista / Windows  From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Tools] - [P-touch Library 2.2]. ® ®  For Windows 8 / Windows Click [P-touch Library 2.2] on the [Apps] screen.

  • Page 54: Opening And Editing Templates

    ® How to Use P-touch Library (Windows only) 3 Folder List Displays a list of folders. When you select a folder, the templates in the selected folder appear in the templates list. 4 Templates List Displays a list of the templates in the selected folder. 5 Preview Displays a preview of the templates selected in the templates list.

  • Page 55: Printing Templates

    ® How to Use P-touch Library (Windows only) Printing Templates Select the template you want to print, and then click [Print]. The connected printer prints the template.

  • Page 56: Searching For Templates

    ® How to Use P-touch Library (Windows only) Searching for Templates You can search for templates registered to P-touch Library. Click [Search]. The Search dialog box appears. Specify the search criteria. The following search criteria are available: Settings Details Multiple Parameters Determines how the program searches when multiple criteria are specified.
  • Page 57 ® How to Use P-touch Library (Windows only) Close the Search dialog box. To confirm the search results, click [Search Results] in the folder view. Note You can register templates to P-touch Library by dragging and dropping them into the [All Contents] folder or to the folder list.

  • Page 58: How To Use P-Touch Editor Lite (Windows ® Only)

    How to use P-touch Editor Lite ® (Windows only) With P-touch Editor Lite, you can quickly create various simple label layouts without installing any drivers or software. P-touch Editor Lite is only supported when the printer is connected using a USB cable. After the USB cable is connected, a dialog box appears on the computer screen.
  • Page 59 ® How to use P-touch Editor Lite (Windows only) Icon Function Minimises P-touch Editor Lite. Exits P-touch Editor Lite. 2 Property Toolbar Icon Function Click to change the font. Click to specify the font size. You can adjust the font size up or down one level by clicking Specifies the font style: Bold Italic...
  • Page 60 ® How to use P-touch Editor Lite (Windows only) 3 Label View Display Function This label view is displayed when the software is started. The width of label currently set is displayed on the left of the label image. When "Auto" is shown on the right, the length of label is automatically adjusted to the length of text.
  • Page 61 Select either Display New Value after Printing or Reset to Original Value after Printing to set the numbering option. Brother Solutions Center Click Brother Solutions Center to go to the website for assistance and information. About... Click About to learn about the P-touch Editor Lite version.

  • Page 62: How To Update P-Touch Software

    / Windows Double-click the [P-touch Update Software] icon. Note The following method can also be used to start P-touch Update Software: Click the Start button, and then select [All Programs] - [Brother P-touch] - [P-touch Update Software]. ® ® ...
  • Page 63 How to Update P-touch Software Click the [Computer software update] icon. Select the [Printer] and [Language], select the check boxes next to Cable Label Tool and P-touch Editor, and then click [Install]. A message appears indicating that the installation has finished.

  • Page 64: For Mac

    How to Update P-touch Software For Mac Double-click the [P-touch Update Software] icon on the desktop. Note The following method can also be used to start P-touch Update Software: Double-click [Macintosh HD] - [Applications] - [P-touch Update Software], and then double-click the [P-touch Update Software] application icon.

  • Page 65: Updating P-Touch Editor Lite (Windows ® Only) And The Firmware

    / Windows Double-click the [P-touch Update Software] icon. Note The following method can also be used to start P-touch Update Software: Click the Start button, and then select [All Programs] - [Brother P-touch] - [P-touch Update Software]. ® ® ...
  • Page 66 How to Update P-touch Software Click the [Machine update] icon. Select the [Printer], make sure that [The machine is connected correctly.] message appears, and then click [OK].

  • Page 67: For Mac

    How to Update P-touch Software Select the [Language], select the check box next to the firmware you want to update to, and then click [Transfer]. Important Do not turn off the printer or disconnect the cable during data transfer. Check the content to be updated, and then click [Start] to begin the update. The firmware update begins.
  • Page 68 How to Update P-touch Software Click the [Machine update] icon. Select the [Printer], ensure that [The machine is connected correctly.] appears, and then click [OK]. Select the [Language], select the check box next to the firmware you want to update to, and then click [Transfer].
  • Page 69 Section III Appendix Resetting the Label Printer Maintenance Troubleshooting Product Specifications...

  • Page 70: Resetting The Label Printer

    Resetting the Label Printer Reset the internal memory of your printer to clear all saved label files, or if the printer is not operating correctly. Resetting All Settings to the Factory Settings Using the Label Printer Buttons To reset the printer, perform the following procedure. Turn off the printer.

  • Page 71: Maintenance

    Maintenance We recommend cleaning your printer on a regular basis to maintain its correct performance. Note Always disconnect the AC Power Cord before cleaning the printer. Cleaning the Exterior of the Unit Wipe any dust and marks from the main unit using a soft, dry cloth. Use a cloth slightly damp with water on difficult to remove marks.
  • Page 72 Maintenance Remove the DK Roll. Note Be sure to remove the DK Roll before cleaning the roller. The roller cleaning function will not operate correctly if the DK Roll is not removed. Remove Part (B) of the Cleaning Sheet. Insert edge (A) of the Cleaning Sheet into the printing units. Note The printed side of the Cleaning Sheet should be facing upwards.

  • Page 73: Cleaning The Label Outlet

    Maintenance Cleaning the Label Outlet If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet with a cloth. Use a slightly damp cloth on difficult to remove adhesive, if necessary.

  • Page 74: Troubleshooting

    Insert a DK Roll correctly. For more information, see Loading the DK Roll on page 4. If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions Center at support.brother.com...

  • Page 75: Printing Problems

    • Has a print error or transmission error occurred? Turn off the printer and then turn it on again. If there is still a problem, contact your Brother dealer. • If the printer is connected via a USB hub, try connecting it directly to the computer.
  • Page 76 ) Button. The cutter moves back to the normal position and the printer turns off automatically. After the printer is Off, check the label outlet and remove any jammed labels. Contact Brother customer service. I want to reset the printer. Press and hold the Cutter (...
  • Page 77 Troubleshooting Problem Solution Printed barcodes cannot be read.  Print labels so that barcodes are aligned with the print head as shown below: 1 Print head 2 Barcodes 3 Printing orientation  Try using another scanner.  We recommend printing the Barcode with Print Quality options set to [Give priority to print quality].

  • Page 78: Version Information

    Troubleshooting Problem Solution I want to feed the label. Press the Feed ( ) Button for one second. Version Information Problem Solution I do not know the version number of You can use the following procedure. the firmware for the printer. 1 Turn your printer on.

  • Page 79: Led Indicators

    Troubleshooting LED Indicators The indicators light and flash to indicate the printer status. Indicator is lit in the colour shown Indicator is flashing in the colour shown Indicator can be off, lit or flashing in any colour Indicator is off Status LED Editor Lite LED Condition...
  • Page 80 Troubleshooting Status LED Editor Lite LED Condition End of DK Roll Feed error The DK Roll Compartment Cover was opened while the printer was in use No media error (1 time for 2 seconds) Incorrect media error Communication command error Two-colour media high resolution printing error Cutter error System error...

  • Page 81: Troubleshooting

    2 If the error is not reset, press the Cutter ( ) Button. 3 If the error is not reset, turn off the printer, and then turn it on again. 4 If the error is not reset, contact Brother customer service.

  • Page 82: Product Specifications

    13.) Other Cutter Durable automatic cutter Environment Operating When running: between 10°C and 35°C / between 20% and temperature/humidity The maximum wet bulb temperature: 27°C Compatible operating systems See support.brother.com for a complete and updated list of software.

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