Troubleshooting - Panasonic NC-BG4000 Operating Instructions Manual

Troubleshooting

If...
White or glittering
flakes floating in
the hot water.
Rough milky white
substancess are
adhered to inner
container.
Boiling sounds
become louder.
Hot water has
odors of chlorine.
Hot water has an
unpleasant odor.
Hot water comes
out by itself.
Hot water does not
flow out smoothly.
The indicator lights
flash alternately.
Hot water does not
dispense.
If the problem is not fixed after checking the above possible causes, or if you think something is strange, disconnect the
●
body plug from the unit. Wait at least 10 seconds and then re-connect the plug.
The semi-transparent inner part inside the lid may become yellowish. This does not affect operation of the unit.
●
The rattling noise in the lid is made by small ball-shaped components which prevent water from flooding out
●
if the unit topples over.
If the room temperature is very high, the outside of the main unit may reach about 50°C.
●
The unit does not
turn on.
The indicator lights
flash alternately
and displayed H1
or H3.
16
01_OM_NC-BG4000-PZ05H6914_EN.indd 16 01_OM_NC-BG4000-PZ05H6914_EN.indd 16
Before calling a service supplier,
please check the following possible causes.
Possible cause
The cause of this is "scale". (see P.14)
●
It is not flakes of fluororesin.
* Water with a large content of minerals in it
such as mineral water or ionized water, is
more likely to cause a scale or white layer in
the hot water.
When "scale" adheres, boiling sounds become
●
louder.
Odors of chlorine remain depending on the
●
amount of chlorine in tap water.
When the unit is new, resin used in the manufacturing process may give off a mild odor.
●
This will disappear with use.
If the unit is placed on surfaces such as a vinyl sheet, the odor may be carried over into the
●
water.
Water has been added above maximum water
●
level.
The mesh filter may be clogged with "scale".
●
(See P.14)
When scale is accumulated in the inner container
●
and remaining hot water is low, hot water does
not flow out smoothly.
Immediately after boiling, hot water may not flow
●
out smoothly.
Overheating protection has been activated
●
(See P.9)
The indicator lights may flash alternately by
●
adding boiling water or the way the water is
supplied.
When the inner container is cleaned with citric
●
acid, citric acid has built up on the bottom.
The automatic lock has been engaged.
●
You poured in water directly from a tap.
●
You put the unit on the sink.
●
You turn the unit upside down with its bottom wet.
●
You washed the unit in water.
●
This is malfunction of the sensor.
●
Contact the stores where you purchased.
●
How to fix
Clean the inner container with a
●
wet soft sponge. (See P.14)
If the "scale" still remains, clean
●
with citric acid. (See P.15)
Press key to reduce the
●
chlorine. (See P.10)
Lower the water level.
●
Clean the filter with a brush.
●
If the "scale" cannot be removed,
●
replace the filter (See P.17)
Add water and press
●
Press key.
●
Disconnect the plug, and stir the
●
citric well to dispose.
Press key.
●
It is broken if the electric
●
components are immersed in
water. Contact the store where you
purchased the unit for repair.
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key.