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Problem Solving
Clearing the Printer
Clearing the Printer is an Administrator option that can be used as a last
resort if a job persists in the system and prevents printing despite attempts to
cancel or delete it. Clearing the Printer deletes all jobs currently saved in any
queue and all locally archived jobs. It also clears the Job Log and the index of
archived jobs.
Before clearing the Printer, export the Job Log if you have not recorded the
information in it. If you can, notify users that you will clear their jobs from the
Printer so they can back them up and resend them when the Printer is back in
operation.
You can clear the Printer from the Control Panel. Refer to Performing the
Setup from the Printer Control Panel in CD's Operating Instructions..
Users are Unable to Connect to the DP-C106
If users are unable to connect to the DP-C106, or are unable to find the DP-
C106 from their workstations, the system administrator may need to check
the network connections, and the settings on the servers they use for printing.
If the settings have changed, it may be necessary to reconfigure the Printer.
For example, if print servers or print queues on a Novell server are renamed
or deleted, or if accounts or permissions are changed, the system
administrator may have to edit the settings or enter new settings in IPX
(Novell) Setup to reflect the new configuration.
Mac OS users may fail to see the DP-C106 if a system administrator has
assigned it to a different zone, or has added zones where previously there
were none.
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Network Problem Solving
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