Reporting Wrong/Stale Location; Scanning And Call Feature Problems; Table 1: Radio Cannot Enable Talkgroup Scanning; Table 2: Radio Cannot Receive Group Or Private Calls - Motorola WAVE PTX TLK 110 Troubleshooting Manual

MN009548A01-AA
Chapter 2 : Troubleshooting
2.5.8

Reporting Wrong/Stale Location

Indication
The WAVE PTX Dispatcher/Application is un-
able to view the location of a specific radio de-
vice or location reports are wrong/stale.
2.5.9

Scanning and Call Feature Problems

Table 1: Radio Cannot Enable Talkgroup Scanning

Indication
Scan turns off and the scan indicator is not
present on the radio status bar after you enable
the Scan feature from the radio menu.

Table 2: Radio Cannot Receive Group or Private Calls

Indications
Able to initiate new calls and reply to calls in
progress but is unable to receive new calls.
• The green and amber LEDs blink slowly.
• The radio status bar shows the
Disturb icon.
14
Resolutions
• Verify the
displayed on your radio status bar.
• Verify Automatic Location Publishing is
enabled in the Manage Contacts and Fea-
tures page in the WAVE PTX Portal.
• Verify the location reporting radio (TLK 110)
and the location watcher (WAVE PTX Dis-
patcher/Application) are in each others con-
tact list.
• Verify the location reporting interval in the
Dispatcher and Application.
NOTE: Default location reporting
is once every 10 min.
• After the WAVE PTX user account is ena-
bled, press and hold the PTT button on the
radio for 3 s to attempt login.
Resolutions
• Verify that Enable Talkgroup Scanning is
enabled in the Manage Contacts Features
page in the WAVE PTX Portal and that one
or more talkgroups are in the scan list.
• Enable scanning in your radio through the
radio menu or the Device Settings page in
the WAVE PTX Portal.
Resolutions
Disable Do Not Disturb from the radio menu or
the WAVE PTX Portal.
Do Not
Location Reporting icon is