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Panasonic Toughbook CF-30CCSQZBM Reference Manual

Panasonic toughbook cf-30ccsqzbm: reference guide.
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Reference Manual

Personal Computer
CF-30 Series
Model No.
We recommend that this Reference Manual be printed.


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   Summary of Contents for Panasonic Toughbook CF-30CCSQZBM

  • Page 1: Reference Manual

    Reference Manual Personal Computer CF-30 Series Model No. We recommend that this Reference Manual be printed.
  • Page 2: Key Combinations

    Key Combinations NOTE Do not repeatedly press the keys in quick succession. Do not use the key combinations together with touch pad (external mouse), touchscreen (only for model with touch- screen) or other key operations. Do not use the key combinations before you log on to Windows. Wait until the hard disk drive indicator On the Setup Utility screen, you can use the key combinations of Fn+F1, Fn+F2 and Fn+F3.
  • Page 3 Key Combinations Volume Fn+F5 (Fn+F5= down / Fn+F6= up) Fn+F6 Fn+F7 Activate standby ( Fn+F8 Concealed Mode on/off You can select on/off of LCD Backlight, LED, Sound Keyboard. NOTE You have to set [Concealed Mode] to [Enabled] in Setup Utility page 72).
  • Page 4 Fn is locked (pressed-down) until you press another key. Use this when pressing difficult key combinations. • Popup menu icon on/off Start up the Hotkey Settings. Click [start] - [All Programs] - [Panasonic] - [Hotkey Settings]. Make the settings. [Use Fn key lock] When using an Fn key combination Press Fn once.
  • Page 5 Touchscreen <Only for model with touchscreen> You can use the touchscreen function to perform the same operation as the touch pad and mouse. Touch the screen surface with the stylus (included). To right-click Click on the notification area. changes to Click the object you want to right-click.
  • Page 6: Panasonic Hand Writing

    [Exit Panasonic Hand Writing], and then restart Panasonic Hand Writing. Panasonic Hand Writing may not work properly if another application software is active. In this case, close the applica- tion software and try handwriting again.
  • Page 7 Standby and Hibernation Functions The standby or hibernation function allows you to shut off the computer without closing programs and documents. You can quickly return to the programs and documents that you were working on before standby or hibernation. Function Data is saved to Standby Memory...
  • Page 8 Standby and Hibernation Functions Do not enter standby or hibernation in the following conditions, otherwise the data or file may be corrupted, standby or hibernation may not work, or malfunction may occur in the computer or the peripheral devices. • When any of the multimedia pocket device indicator cator is on.
  • Page 9 Standby and Hibernation Functions At the beep , immediately release the power switch. If you slide and hold the power switch for longer than 4 seconds, the computer will forcibly shut down and unsaved data will be lost even if you have set [Shut down] in [When I press the power button on my computer] ( In standby or hibernation Do not attach or remove a multimedia pocket device (excluding a second battery pack) and peripheral device.
  • Page 10: Saving Power

    Disable Wake Up from wired LAN and Wake Up from wireless LAN functions when they are not needed. This reduces power consumption in Standby/Hibernation. To confirm current settings, click [start] - [All Programs] - [Panasonic] - [Power Saving Utility] to view [Wired LAN standby power saving function] or [Wireless LAN standby power saving function].
  • Page 11 Disable this function if you want to use the Wake Up from wireless LAN function. Setup Click [start] - [All Programs] - [Panasonic] - [Power Saving Utility]. Click [Enable] for each function. Click [OK] in the confirmation screen that appears.
  • Page 12 Saving Power Click [OK]. Click [Restore initial settings] to return to the factory default settings, and click [OK]. NOTE You can also enable the Intel video driver power saving function as follows. Click [start] - [Control Panel] and click [Other Control Panel Options] under [See Also] on the left side of the screen and select [Intel(R) GMA Driver for Mobile].
  • Page 13: Security Measures

    Do not forget your password. If you forget your Supervisor Password, you will not be able to use your computer. Con- tact Panasonic Technical Support. When running the Setup Utility, do not leave and go away from your computer even for a short time, since other people may set or change the password.
  • Page 14 13). When you have your hard disk drive repaired • Contact Panasonic Technical Support. • Before sending back the hard disk drive, be sure to set the [Hard Disk Lock] to [Disabled]. NOTE The hard disk lock function works with the built-in hard disk. It does not work with the external hard disk.
  • Page 15: Battery Power

    Battery Power Battery Indicator Battery indicators: Main battery pack, Battery indicator Not lit The battery pack is not inserted or not being charged. Orange Charging is in progress. Green The battery is fully-charged. Blinking green In high temperature mode, the battery pack is discharging the power to 80% temperature mode ( The remaining battery is approximately 9% or less.
  • Page 16 Battery Power Checking the Remaining Battery Charge You can check the remaining battery charge on the screen. (After logging on to Windows) Press When the battery pack is inserted (example) : Normal temperature mode ( : High temperature mode ( When the battery pack is not inserted When the battery pack is discharged (AC adaptor is disconnected) : The discharging battery is surrounded with the yellow frame.
  • Page 17 Battery Power High temperature mode The high temperature mode can prevent the battery from deteriorating when the computer is used in high-temperature envi- ronment or used for a long time with its battery fully charged. Select [Auto] (default) or [High Temperature] in [Environment] of the [Main] menu of the Setup Utility ( NOTE Note that a level corresponding to a 100% charge for high temperature mode is approximately equivalent to an 80% charge level for normal temperature mode.
  • Page 18 Battery Power Computer behavior with low battery The default settings are as follows. When the battery level becomes 10% [Low battery alarm] Displays a message that the battery level is low. ↓ Charge the battery. Connect the AC adaptor immediately. If you do not have the AC adaptor, exit the running programs and Windows, then confirm that the power indicator is off.
  • Page 19 You can also perform the battery recalibration with the following procedure. Restart the computer. Press and hold F9 while the [Panasonic] boot screen is displayed just after the computer starts the startup proce- dure. When the remaining battery capacity is displayed, press Enter.
  • Page 20 Battery Power Replacing the Battery Pack The battery pack is a consumable item so the replacement will be necessary. If the battery operation time becomes noticeably short and not recovered even after recalibrating the battery, replace with a new battery. If necessary, attach the second battery pack to the multimedia pocket ( CAUTION The battery pack is not charged when you first purchase it.
  • Page 21 Battery Power Pull the tab (C) of the battery pack. To insert Insert the battery pack until it securely fits the connector. Close the cover until it clicks. Slide the latch (D) to the left to lock the cover. CAUTION Make sure the latch is securely locked, otherwise the battery pack may fall when you carry the computer.
  • Page 22: Multimedia Pocket

    Multimedia Pocket You can attach the following devices. (refer to recent catalogs and other sources for information about the products available) DVD-ROM & CD-R/RW drive (optional) DVD MULTI drive (optional) Second battery pack (optional) CAUTION Do not insert/remove the multimedia pocket device in standby or hibernation, or when the multimedia pocket device indicator or the hard disk drive indicator NOTE...
  • Page 23 Multimedia Pocket Press the release handle (B). The release handle pops out. Pull the release handle (B) to draw out the device partway, and hold the device on its both sides to remove. Carefully insert the device into the multimedia pocket by pushing both corners until it surely fits in the slot.
  • Page 24 PC Card / ExpressCard You can insert the following cards. ExpressCard/34 or ExpressCard/54 to the ExpressCard slot (A) (Only for model with ExpressCard slot) PC Card Type I (3.3 mm) or II (5.0 mm) to the PC Card slot (B) For model with Smart Card slot ( NOTE The following types of card are not supported:...
  • Page 25 PC Card / ExpressCard Inserting/Removing the Card Preparation Attach the device for the media containing the card driver (e.g., CD-ROM). Equipment connected to the multimedia pocket cannot be recognized if connected after the card driver installation screen appears. To insert the card Slide the latch (C) and open the cover.
  • Page 26 PC Card / ExpressCard To remove the card Disable the card function. Double-click on the notification area and select the card, then click [Stop]. Follow the on-screen instructions. This step is not necessary when removing the card after turning off the computer. Open the cover and remove the card.
  • Page 27: Sd Memory Card

    To format the SD Memory Card on this computer, do not use [Format] of Windows, but use the SD Memory Card format software. You can download the software from the web site below. To use the SD Memory Card on other devices, format the card on those devices. For further information, refer to the instruction manual of the devices.
  • Page 28 Note that Panasonic assumes absolutely no liability for any loss of data recorded by the user, or any other damages, direct or indirect.
  • Page 29 SD Memory Card Remove the card. Press the card so it comes out of the slot. Draw it straight out.
  • Page 30: Smart Card

    Smart Card <Only for model with Smart card slot> You need software and a driver to use a Smart card. CAUTION Do not: • Hit, bend, or drop the card. • Touch the contact part with fingers or metal object. •...
  • Page 31: Ram Module

    RAM module specifications: 200 pins, SO-DIMM, 1.8 V, DDR2 SDRAM, PC2-5300 (For information of RAM module compatibility, contact Panasonic Technical Support.) CAUTION RAM modules are extremely sensitive to static electricity and can be affected even by static electricity from the human body.
  • Page 32 RAM Module Insert/Remove the RAM module. To insert Tilt the module slightly and insert it in the slot. Press down the module so that the right and left hooks (C) are locked. To remove Carefully open the right and left hooks (C). The module will rise.
  • Page 33: Port Replicator

    To boot the computer from a USB floppy disk drive or a USB CD/DVD drive, be sure to connect the USB drive to the USB port on the computer, not to the USB port on the port replicator. You cannot use the AC adaptor (CF-AA1653A) included with this computer for the port replicator. Contact Panasonic Technical Support.
  • Page 34 Port Replicator Using an External Mouse When you connect an external mouse or trackball to the external keyboard/mouse port of the port replicator, some functions of the mouse or trackball (e.g. wheel function) will not work. To use the functions, perform the steps below. After performing the steps below, some of the touch pad functions will not work.
  • Page 35 Port Replicator When [Completing the Found New Hardware Wizard] appears, click [Finish]. When the message requests restart of Windows, click [Yes]. The computer will restart. Install the necessary driver following the operating instructions of the connected device.
  • Page 36: External Display

    External Display You can switch the output destination to an external display. Connect the external display to the external display port (A). NOTE After resuming from hibernation or restarting the computer, the output destination may not be the same as the selected in the previous status.
  • Page 37 External Display Switching the Display Press Each time you press the key combination: Internal LCD Simultaneous display Extended Desktop The extended desktop function allows you to use the working area across both the internal LCD and the external display. You can drag an object from the internal LCD to the external display and vice versa.
  • Page 38: Usb Devices

    USB Devices Connecting/Removing USB Devices Preparation Attach the device for the media containing the card driver (e.g., CD-ROM). Equipment connected to the multimedia pocket cannot be recognized if connected after the USB device driver installation screen appears. To connect the USB device Open the cover and connect the USB device to one of the USB ports (A, B or C).
  • Page 39 USB Devices CAUTION <Only for model with Smart card slot> If you double-click , [USB Smart Card Reader] is displayed in the list, but do not select this item. Removing this item is not possible. Restart the computer in case you select this. NOTE You may need to install the driver for the USB device.
  • Page 40: Ieee 1394 Devices

    IEEE 1394 Devices You can connect a digital video camcorder or other IEEE 1394 standard device to the computer. To connect IEEE 1394 device Preparation Attach the device for the media containing the card driver (e.g., CD-ROM). Equipment connected to the multimedia pocket cannot be recognized if connected after the IEEE 1394 device driver installation screen appears.
  • Page 41: Fingerprint Reader

    Fingerprint Reader <Only for model with Fingerprint Reader> NOTE Enrollment and authentication is unavailable to an extremely minority of people including those whose fingerprints give little data for personal identification. How to Use the Fingerprint Reader This section explains how your fingerprints are enrolled and authenticated. Slide your finger to the right or left.
  • Page 42 Fingerprint Reader CAUTION To protect the fingerprint sensor, be sure to close the cover when not using the fingerprint reader. We shall not be liable for any loss or damage whatsoever resulting from your Fingerprint device or neglect of Fingerprint device use, or any data loss resulting from such developments as Fingerprint authentication device malfunctioning.
  • Page 43: Security Functions

    Fingerprint Reader Precautions Security Functions Fingerprint Authentication Technology does not guarantee complete authentication and individual identification. Please acknowledge we shall not be liable for any loss or damage whatsoever resulting from the use of, or inability to use your Fingerprint device. The Fingerprint authentication method uses multiple fingerprints, encryption keys, credentials data and passwords.
  • Page 44 Fingerprint Reader TPM Fingerprint Utility Initialization Performed by the Computer Administrator. The “Invalid TPM status” message is displayed by the “Protector Suite QL Icon” If the TPM is not being used, skip this step. Click on the “Invalid TPM status” message to start [Advanced Security Initialization Wizard]. Follow the on-screen instructions.
  • Page 45 Fingerprint Reader We recommend you use the Power-on Security feature. This feature prevents unauthorized access to the user’s computer at the BIOS level. After first finger enrollment, [Power-on Security] message appears. Select [Yes]. When the [Power-on Security] screen appears, click [Manage Passwords]. Select [Power-On] in [Password Types], and click [Set password].
  • Page 46 If you have not done this, have enrolled your fingerprint using Protector Suite QL, and have already made Power-on Security effective, after step B, your fingerprint authentication will be necessary. Turn on or restart the computer. Press F2 or Del while [Panasonic] boot screen is displayed soon after the computer starts the startup procedure. Select the [Security] menu.
  • Page 47 Fingerprint Reader Useful Information Backup The file described below is necessary for recovering the Fingerprint authentication data. Back up this file periodically in a safe location such as removable disk to avoid data loss resulting from some accidents. We recommend you to store the file in a removable disk or network drive because the benefit of Fingerprint authentication security can be reduced if you keep the file in the internal hard disk drive.
  • Page 48 Fingerprint Reader Limitations in Use Password Bank limitations: The following web pages cannot be supported. Web pages which are created by the following technologies: • Web forms created on the fly using javascript. • Web forms which looks as one form (e.g. login field, password field), but internally created with two independent forms. •...
  • Page 49 Fingerprint Reader Disable Power-on Security Log on to Windows as an Administrator. Click [start] - [All Programs] - [Protector Suite QL] - [Control Center]. • The [Fingerprint Control Center] screen appears. Click [Settings], and click [Power-on Security]. Remove the check mark from [Enable power-on security using fingerprints], and click [OK]. Click [Fingerprints], and click [Enroll or Edit Fingerprints].
  • Page 50 Fingerprint Reader Uninstall Protector Suite Log on to Windows as an Administrator. Close all programs. Click [start] - [Control Panel] - [Add or Remove Programs]. Click [Protector Suite *.*], and click [Change]. Select [Remove]. Select [Remove all Protector Suite *.* data], and click [Next]. •...
  • Page 51 Make sure your fingerprint sensor is working. • Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try again. If it still does not work, please contact Panasonic Technical Support. Restore or create passport.
  • Page 52 Modem Connecting the Internal Modem with a Telephone Jack CAUTION Do not use the PBX internal phone lines installed in company offices. Doing so may lead to a fire or electric shock. You cannot connect the modem to the following lines. •...
  • Page 53 Modem Ring Resume Function The computer automatically resumes from standby when the telephone connected to the modem rings. You will need software to keep the computer in idle state waiting for a phone call, and if you prefer, to turn the computer to standby again afterward.
  • Page 54 Connecting LAN CAUTION Do not connect the telephone cable to the LAN port. Turn off the computer. Do not use standby or hibernation. Slide the latch (A) and open the cover, and connect the cable. Connect the LAN port (B) and the network system (server, HUB, etc.) using a LAN cable.
  • Page 55: Enabling/disabling The Wake Up From Wired Lan Function

    Enabling the Power On by LAN function The computer automatically turns from off to on when the computer is accessed from the network server via the internal LAN port. Select [Allow] in [Power On by LAN] in the [Advanced] menu of the Setup Utility ( 73).
  • Page 56 Add check marks for [Allow the computer to turn off this device to save power.] and [Allow this device to bring the computer out of standby.], and click [OK]. We recommend you to make the above 2 settings ON/OFF simultaneously. NOTE The computer may resume when another computer in the network makes unintentional access.
  • Page 57 Disabling/Enabling Wireless Communication <Only for model with wireless LAN, Bluetooth, and/or wireless WAN> There are 4 ways of disabling and enabling wireless communication. The wireless switch on the front side of the computer (below) Wireless Switch Utility ( page Settings in the [Advanced] menu of the Setup Utility ( Settings in the Wireless Connection Disable Utility ( NOTE For further information about wireless LAN: (...
  • Page 58 Disabling/Enabling Wireless Communication The Wireless Switch To disable all wireless communication Slide the wireless switch (A) to OFF. NOTE If you uninstall the Wireless Switch Utility, set the wireless switch to ON beforehand. Do not turn on/off the switch repeatedly at too short intervals. Do not restart, log off, or enter standby or hibernation immediately after turning on/off the switch.
  • Page 59 Disabling/Enabling Wireless Communication Wireless Switch Utility This utility allows you to control the function of the wireless switch. This utility also allows you to enable or disable wireless devices from a pop-up menu in the notification area. In the default setting, all wireless devices are enabled. The Wireless Switch Utility icon The icon appears in the notification area.
  • Page 60: Checking The Status Of The Wireless Connection

    Disabling/Enabling Wireless Communication Wireless Connection Disable Utility You can automatically disable the wireless LAN/wiress WAN connection when a LAN cable is connected to your computer. You need to install the Wireless Connection Disable Utility to use this function. Installing the utility Log on to Windows as an administrator.
  • Page 61 Disabling/Enabling Wireless Communication Menu Right-clicking the utility icon in the notification area opens a menu as follows. Clicking the menu item causes the following utility action. Monitoring LAN Cable: ON Enables the Wireless Connection Disable Utility to monitor the LAN port and disable wireless connection when a LAN cable is connected.
  • Page 62: Wireless Lan

    Wireless LAN <Only for model with wireless LAN> CAUTION Do not use wireless LAN on airplanes, in hospitals, or in other locations where wireless LAN signals may affect peripheral devices. Follow the instructions of airline companies and hospitals. If you use the computer in these locations, turn off the wire- less LAN.
  • Page 63 Wireless LAN Setting the Profiles Double-click The [Intel® PROSet/Wireless] screen appears. When is displayed, skip step When you double-clicked Click [Profiles...] at the lower right corner of the window, and click [Add...]. Enter the profile name and wireless network name (SSID), and make other necessary changes, then click [Next].
  • Page 64 Wireless LAN Enabling/Disabling the Wireless LAN Standard IEEE802.11a (802.11a) Click on the notification area. Click [802.11a Disabled] or [802.11a Enabled]. NOTE In some countries, communication using IEEE802.11a (5 GHz wireless LAN) standard is restricted by law. The Wireless Switch Utility icon ( wireless WAN, not the setting of IEEE802.11a.
  • Page 65 Wireless LAN Wake Up from Wireless LAN Enabling the Wake Up from Wireless LAN function The computer automatically resumes from standby or hibernation when the computer is accessed from the network server via the wireless LAN. Click [start] - [Control Panel] - [Performance and Maintenance] - [System] - [Hardware] - [Device Manager] - [Network adapters] and double-click [Intel(R) WiFi Link 5100 AGN], and then click [Power Management].
  • Page 66 Bluetooth <Only for model with Bluetooth> You can access internet and other Bluetooth devices without connecting cables. NOTE Communication is established through the Bluetooth antenna (A). Do not block the antenna area with your hand or body. To use Bluetooth, set [Bluetooth] to [Enabled] (default) in the [Advanced] menu of the Setup Utility ( page 74).
  • Page 67: Hard Disk Drive

    Hard Disk Drive Inserting/Removing the Hard Disk Drive To change your hard disk drive, contact Panasonic Technical Support. CAUTION Back up all the important data before removing the hard disk drive. If you need to read the hard disk data on another computer for repair or any other purpose, set [Hard Disk Lock] to [Disabled] in the [Security] menu of the Setup Utility ( Carefully remove/insert the hard disk drive since the hard disk drive is extremely sensitive to shock.
  • Page 68 Hard Disk Drive Pull the tab (C) of the hard disk drive and slide it out of the slot. To insert Insert the hard disk drive until it surely fits in the slot. Close the cover and slide the latches (D and E) back to lock the cover. Insert the battery pack ( CAUTION Confirm that the latches are surely locked so that it does not fall when you carry the computer.
  • Page 69: Setup Utility

    Starting the Setup Utility Turn on or restart the computer. Press while [Panasonic] boot screen is displayed soon after the computer starts the startup procedure. When [Enter Password] is displayed, enter your password. When you start the Setup Utility with Supervisor Password You can make the settings of all items of the Setup Utility.
  • Page 70 Setup Utility Information Menu Language Product Information Model No. Serial No. System Information Processor Type Processor Speed Memory Size Available Memory Hard Disk Optical Drive BIOS Information BIOS Embedded Controller Accumulative Operating Time Access Level Underlined items are the factory presets. English Japanese Computer information...
  • Page 71 Setup Utility Main Menu System Date • Day of the Week/Month/Day/Year. • You can use Tab to move the cursor. System Time • 24-hr. style. • You can use Tab to move the cursor. Main Configuration Touch Pad Touchscreen Mode •...
  • Page 72 Setup Utility Environment Current Status • Only when [Environment] is set to [Auto]. Concealed Mode Configuration The submenu that appears when [Concealed Mode Configuration] is selected: Concealed Mode LCD Backlight • Can be changed only when [Concealed Mode] is set to [Enabled]. •...
  • Page 73 Setup Utility Advanced Menu CPU Configuration Execute-Disable Bit Capability • [Enabled] indicates that this computer supports hardware-based Data Execution Prevention (DEP). Core Multi-Processing Intel (R) Virtualization Technology Intel (R) Trusted ExecutionTechnology Peripheral Configuration Serial and Parallel Port Settings • Used to configure the serial port A/B and GPS. Optical Drive Power On by LAN •...
  • Page 74 Setup Utility I/O IRQ • Can be changed only when [Serial Port B] is set to [Enabled]. • Only for model with GPS I/O IRQ • Only for model with GPS • Can be changed only when [GPS] is set to [Enabled]. Parallel Port Mode •...
  • Page 75 Setup Utility PC Card Slot SD Slot IEEE1394 Port Smart Card • Only for model with Smart Card slot USB Port Port Replicator USB Port • If [Port Replicator USB Port] is set to [Disabled], the LAN port of port replicator or the car mounter is also disabled.
  • Page 76 USB Floppy Disk USB Hard Disk USB CD/DVD Drive Disabled Use the Panasonic USB floppy disk drive (optional: CF-VFDU03U) ] -> [Hard Disk] -> [DVD Drive] -> [LAN] -> [USB Hard Disk] -> [USB CD/DVD Drive]. USB Floppy Disk Hard Disk...
  • Page 77 Setup Utility Prompt • When [Setup Utility Prompt] is set to [Disabled], the message “Press F2 for Setup / F12 for LAN” is not displayed on [Panasonic] boot screen. However, F2 and F12 will work even if the message is not displayed.
  • Page 78 Setup Utility Exit Menu Save Values and Reboot Reboot Without Saving Changes Save Options Save Current Values Load Previous Values Load Default Values Boot Override (Device Information) Diagnostic Utility To reboot the system after saving the changes. To reboot the system without saving the changes. To save the changes for all Setup options.
  • Page 79 Outlook Express. Some characters of website and e-mail may not be enlarged. Preparation Close all of the applications before using “Icon Enlarger”. Click [start] - [All Programs] - [Panasonic] - [Icon Enlarger]. Select the size. Click [OK]. The screen will be displayed in the selected size.
  • Page 80 Loupe Utility You can magnify the specific part of the screen. Activating the Loupe Utility Click [start] - [All Programs] - [Panasonic] - [Loupe Utility]. Click [OK]. appears on the notification area. Using the Loupe Utility Point the cursor Press and hold , and right-click.
  • Page 81 Loupe Utility NOTE The magnified text or image in the loupe window is fixed at the moment that the part is magnified (e.g., at the moment you press and hold Alt and right-click). To reflect the change you made on the original screen to the loupe window, click the loupe window.
  • Page 82: Hardware Diagnostics

    If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem. If the utility discovers a problem in the hardware, contact Panasonic Technical Support. Software cannot be checked using this utility.
  • Page 83 Tap or click (right click cannot be used) Click (close) Internal keyboard operations Press Space, and then press (close) cannot be selected) Press Space above the icon Press Ctrl + Alt + Del page 58). while [Panasonic] boot screen is dis- ...
  • Page 84 At the confirmation message, select [Yes] and press Enter. The computer will restart. While [Panasonic] boot screen is displayed, press and hold appears at the bottom of the display. When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware compo- nents.
  • Page 85: The Computer

    Hardware Diagnostics NOTE Using the following procedure, you can run a diagnostic check on a specified hardware component, or run an extended diagnostic check on the memory or the hard disk (The extended diagnostic check is only for the memory and the hard disk). The extended diagnostic check is more detailed, and so requires a longer period of time to run.
  • Page 86: Hard Disk Data Erase Utility

    If you need to erase highly confidential data, we recommend that you contact a company that specializes in this process. Panasonic Corporation will bear no responsibility for losses or damages suffered as a result of the use of this utility.
  • Page 87 Hard Disk Data Erase Utility Select the [Exit] menu, then select [TEAC DV-W28EC] in [Boot Override]. Press Enter The computer restarts. If [Enter Password] is displayed during the following procedures, input the Supervisor Password or the User Password. Press to execute [2. [Erase HDD]]. To cancel this operation, press 0.
  • Page 88: Technical Information

    Technical Information Network Connections and Communications Software Close the communications software before using the power saving function. If the power saving function (standby or hibernation) is activated while communications software is used, the network con- nection may be interrupted, or the performance may be adversely affected. In this case, restart the computer. In a network environment, set the [System standby] and [System hibernates] settings to [Never].
  • Page 89 Technical Information Using the Windows Associated Files The Windows files included in the Windows XP DVD-ROM for OS are contained in the following folders: c:\windows\docs, c:\windows\dotnetfx, c:\windows\i386, c:\windows\support, c:\windows\valueadd Serial Devices The COM ports of the computer are assigned as below. COM1 : Serial Port A COM2 : Serial Port B (Port Replicator COM3 : GPS...
  • Page 90 Error Message Follow the instructions below when an error message appears. If the problem persists or if the error message is not shown here, contact Panasonic Technical Support. Error Message Bad System CMOS System CMOS Checksum Error Invalid Year. System date restored to 01/01/2008 Press <F2>...
  • Page 91: Shut Down

    Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software. • To check the computer’s usage status ( Shut Down Cannot shut down or restart Windows.
  • Page 92 Troubleshooting (Advanced) Sound No sound. Distorted sound. Cannot change the volume by press- ing Fn+F5 or Fn+F6. “There was an error updating the reg- istry” appears when Sound Recorder is started. Keyboard Only numbers can be input. Only capital letters can be input. Cannot enter special characters (ß, à, ç, etc.) and symbols.
  • Page 93: Connecting Peripherals

    Troubleshooting (Advanced) Wireless Communication (only for model with wireless LAN/Bluetooth/wireless WAN) Cannot connect to a network. Access point is not detected. Connecting Peripherals An error occurs while installing the driver. Slide the wireless switch to turn on the wireless devices. Set the devices ([Wireless LAN] / [Bluetooth] / [Wireless WAN]) to [Enabled] in the [Advanced] menu of the Setup Utility ( Disable the Wireless Connection Disable Utility.
  • Page 94 If the mouse does not work even after installing the driver, set [Touch Pad] to [Disabled] in the [Main] menu of the Setup Utility ( You can use only the Panasonic CF-VFDU03U USB floppy disk drive (optional). Connect the floppy disk drive directly to a USB port of the computer. Do not connect it via a USB hub or USB connector of the port replicator.
  • Page 95 Troubleshooting (Advanced) Connecting Peripherals You do not know the address map for IRQ, I/O port address, etc. The device connected to the serial port does not work. The Serial Port B of the port replicator does not work. Cannot print. To check the current address map, click [start] - [Control Panel] - [Performance and Maintenance] - [System] - [Hardware] - [Device Manager] - [View] - [Resources by type].
  • Page 96 Click [start] - [Run] and input [c:\util\cpupower\setup.exe], and click [OK]. Follow the on-screen instructions. Click [start] - [All Programs] - [Panasonic] - [CPU Idle Setting]. Click [Performance] and click [OK], then click [Yes]. The computer will restart. If the problem persists, click [start] - [Control Panel] - [Performance and Maintenance] - [Power Options] - [Power Schemes], select [Always On] in [Power schemes], and click [OK].
  • Page 97 Troubleshooting (Advanced) PC Card / ExpressCard (only for model with ExpressCard slot) A card does not work. SD Memory Card Cannot use an SD Memory Card. Smart Card (only for model with Smart Card slot) Cannot use a Smart card. Insert the card correctly.
  • Page 98 The fingerprint sensor may be malfunctioning when it continues to perform poorly after the steps described above have been performed. Contact Panasonic Technical Support. Exported passport can help you if you need to replace the sensor. • Log on to Windows as an Administrator.
  • Page 99 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) User cannot use enrolled finger. (e.g. injury) TPM failure. It is strongly recommended to enroll at least two fingers to avoid this problem. If you enrolled multiple fingers, simply use other finger. If you only enrolled one finger that can be used, we recommend to use the [Enroll or Edit Fingerprints] wizard and enroll additional fingerprints.
  • Page 100 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) Replacing sensor. Lost [Advanced Security] backup password. Protector Suite QL reinstallation. Lost [File Safe] backup password. Accessing [File Safe] after Protector Suite QL uninstallation. Accessing [File Safe] after computer crash. If you need to replace a non-functioning fingerprint reader, follow this procedure.
  • Page 101 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) Removing data from the reader. Fast User Switching Function Some applications do not work prop- erly. Others No response. When enrollment to the device is used, passport data is stored to the device. To remove it, go to the [Delete] passport wizard and delete existing passports, and then use the [Fingerprint Storage Inspector] to remove remaining fingerprints (e.g.
  • Page 102 As long as it is activated, the PC Information Viewer will appear in front of all other screens. Depending on your network environment, it may take 1 minute to start the PC Information Viewer. Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - [PC Information Viewer].
  • Page 103 The default key combination to copy is Ctrl+Alt+F7. You can change it in the following procedure. Log on to Windows as an administrator, and click [start] - [All Programs] - [Panasonic] - [PC Information Viewer]. Right-click [Screen Copy] - [Properties] and click [Shortcut].
  • Page 104 This manual is copyrighted by Panasonic Corporation with all rights reserved. No part of this manual may be reproduced in any form without the prior written permission of Panasonic Corporation. No patent liability is assumed with respect to the use of the information contained herein.

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