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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
60
Cause and troubleshooting
→ "Deactivating the childproof lock", Page 43
▶
/
is activated.
Check whether
▶
→ "Buttons", Page 24
Laundry is caught in the door.
Open the door again.
1.
Remove any trapped laundry.
2.
Close the door.
3.
Press
to start the programme.
4.
The detergent drawer has not been pushed in as far
as it can go.
Push the detergent drawer in as far as it will go.
▶
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 50
If this indicator appears again, call our after-sales
3.
service.
→ "Customer Service", Page 70
Note: You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→ "Buttons", Page 24
is activated.
Continue the programme by selecting
▶
pressing
.
The temperature is too high.
Wait until the temperature has dropped.
▶
→ "Cancelling the programme", Page 42
▶
Water level is too high.
Start the
programme.
▶
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 68
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
/
is activated.
or
and
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