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Panasonic KX-TG5631S Operating Instructions Manual

5.8 ghz digital cordless answering system 5.8 ghz expandable digital cordless answering system with two/three handsets 5.8 ghz digital cordless answering system with three/four handsets
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Model shown is KX-TG5631.
This unit is compatible with Caller ID. To use this feature, you must subscribe to
the appropriate service offered by your service provider.
Charge the handset battery for 7 hours before initial use.
Please read these Operating Instructions before using the unit and save for
future reference.
For assistance, visit our website:
http://www.panasonic.com/phonehelp for customers in the U.S.A. or Puerto
Rico.

Operating Instructions

Model No.
Model No.
5.8 GHz Expandable Digital Cordless
Answering System with Two Handsets
Model No.
Model No.
5.8 GHz Expandable Digital Cordless
Answering System with Three Handsets
Model No.
Answering System with Three Handsets
Model No.
Answering System with Four Handsets
Model No.
5.8 GHz Digital Cordless
Answering System
KX-TG5631
KX-TG5651
KX-TG5632
KX-TG5652
KX-TG5633
5.8 GHz Digital Cordless
KX-TG5653
5.8 GHz Digital Cordless
KX-TG5634

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  Summary of Contents for Panasonic KX-TG5631S

  • Page 1: Operating Instructions

    Charge the handset battery for 7 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com/phonehelp for customers in the U.S.A. or Puerto Rico. Operating Instructions 5.8 GHz Digital Cordless Model No.
  • Page 2: Table Of Contents

    Multi-unit Operation Intercom ......44 For assistance, please visit http://www.panasonic.com/phonehelp Transferring calls between handsets, conference calls ....45 Registering a handset.
  • Page 3: Introduction

    Introduction Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here.
  • Page 4: About These Operating Instructions

    Descriptions of the multiple handsets and chargers The following models include 2 or more handsets and a charger(s). Descriptions of the multiple handsets and chargers in these operating instructions are for the following models only: KX-TG5632/KX-TG5652 KX-TG5634 For assistance, please visit http://www.panasonic.com/phonehelp KX-TG5633/KX-TG5653...
  • Page 5: Symbols Used In These Operating Instructions

    {Phonebook} Example: {MENU} i {0}{5}{1} i Select the desired setting. i {Save} i {OFF} For assistance, please visit http://www.panasonic.com/phonehelp Meaning Press {^} or {V} to select the words in quotations shown on the display. Proceed to the next operation. The words in the brackets indicate button names including soft key names (page 19) on the handset and base unit.
  • Page 6: Expanding Your Phone System

    For the following models, you can expand the system by adding accessory handsets (sold separately): – KX-TG5632/KX-TG5633: max. 4 handsets – KX-TG5652: max. 3 handsets KX-TG5632 KX-TG5633 KX-TG5652 For assistance, please visit http://www.panasonic.com/phonehelp Accessory handset (up to 2) KX-TGA560 Accessory handset (up to 1) KX-TGA560 Accessory handset (up to 1) KX-TGA560...
  • Page 7: Accessory Information

    PQLV256Z Telephone line PQJA10075Z cord Wall mounting PQKL10068Z1 adaptor PQKL10068Z4 PQKL10068Z3 Battery HHR-P104 Handset PQYNTG5631SR cover PQYNTG5633BR PQYNTG5632MR PQYNTG5633WR For assistance, please visit http://www.panasonic.com/phonehelp Quantity KX-TG KX-TG KX-TG 5631S 5632M 5633B – – – – – – – – –...
  • Page 8 Wall mounting adaptor Battery Handset cover Charger AC adaptor for charger *1 Both of the AC adaptors function well. *2 The handset cover comes attached to the handset. For assistance, please visit http://www.panasonic.com/phonehelp Quantity KX-TG KX-TG KX-TG 5631S 5632M 5633B –...
  • Page 9: Sales And Support Information

    Belt clip PQKE10396Z1 Sales and support information L To order replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277. For assistance, please visit http://www.panasonic.com/phonehelp Order number HHR-P104 KX-TGA560 KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA91, KX-TCA92, or KX-TCA98...
  • Page 10: Important Safety Instructions

    10. Never push any objects through slots in the product. This may result in the For assistance, please visit http://www.panasonic.com/phonehelp risk of fire or electric shock. Never spill any liquid on the product. 11. To reduce the risk of electric shock, do not disassemble the product.
  • Page 11 These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211-PANA (1-800-211- 7262). Medical L Consult the manufacturer of any...
  • Page 12: For Best Performance

    Introduction For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the product away from electrical appliances.
  • Page 13: Preparation

    (A) and telephone line jack (B). Connect the AC adaptor cord by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV1 or PQLV256. Note: L The AC adaptor must remain connected at all times.
  • Page 14: Setting Up The Handset

    Setting up the handset Connecting the charger Available model: KX-TG5632/KX-TG5633/KX-TG5634/ KX-TG5652/KX-TG5653 L Use only the included Panasonic AC adaptor KX-TCA1 or PQLV256. (120 V AC, 60 Hz) Bottom of the charger Fasten the AC adaptor cord to prevent it from being disconnected.
  • Page 15: Battery Charge

    CHARGE indicator on the base unit lights. When the battery is fully charged, “Charge completed” is displayed. Base unit: L Model shown is KX-TG5631. For assistance, please visit http://www.panasonic.com/phonehelp Charger: Available model: KX-TG5632/KX-TG5633/KX-TG5634/ KX-TG5652/KX-TG5653 Note: L If you want to use the unit immediately, charge the battery for at least 15 minutes.
  • Page 16 For assistance, please visit http://www.panasonic.com/phonehelp L After the handset is fully charged, displaying “Charge completed”, it may be left on the base unit (or charger) without any ill effect on the battery.
  • Page 17: Controls

    F {ERASE} G {>} (SKIP) H {<} (REPEAT) I {MESSAGE} MESSAGE indicator *1 KX-TG5631/KX-TG5651 *2 KX-TG5632/KX-TG5633/KX-TG5634/KX-TG5652/KX-TG5653 For assistance, please visit http://www.panasonic.com/phonehelp J {STOP} K CHARGE indicator L Display M VOL. (Volume) {<} {>} N Charge contacts O MIC (Microphone) P {LOCATOR/INTERCOM}...
  • Page 18 H {FLASH} {CALL WAIT} I Microphone J Charge contacts K Ringer indicator Message indicator L Receiver M Display For assistance, please visit http://www.panasonic.com/phonehelp N {MENU} O {OFF} P {PAUSE/REDIAL} Q {HOLD} {INTERCOM} Note: L Some operations not mentioned above are displayed as soft key selections during operation (page 19).
  • Page 19: Displays

    Example: Unit keys: {C}, {OFF}, etc. Soft keys: {Rcvd calls}, {Phonebook}, etc. For assistance, please visit http://www.panasonic.com/phonehelp Displays Base unit display items Displayed item *1 For models with 2 or more handsets included only (page 4).
  • Page 20: Setting The Unit Before Use

    Handset display items Displayed Meaning item Voice enhancer is on. Battery level For assistance, please visit http://www.panasonic.com/phonehelp Setting the unit before Display language The default setting is “English”. {MENU} i {0}{8} Select the desired setting. Press the right soft key to save. i...
  • Page 21 Press {AM/PM} to select “AM” or “PM”. i {Save} i {OFF} Note: L If you make a mistake when entering the date and time, press {<}, {>}, {^}, or {V} to move the cursor, then make the correction. For assistance, please visit http://www.panasonic.com/phonehelp Preparation...
  • Page 22: Making/Answering Calls

    L To switch to the receiver, press {C}. Adjusting the receiver/speaker volume Press {^} or {V} repeatedly while talking. For assistance, please visit http://www.panasonic.com/phonehelp Making a call using the redial list The last 5 phone numbers dialed are stored in the redial list.
  • Page 23: Answering Calls

    Press {>} or {<} repeatedly to select the desired volume. L To turn the ringer off, press and hold {<} until the unit beeps 2 times. For assistance, please visit http://www.panasonic.com/phonehelp Making/Answering Calls Useful features during a call HOLD button This feature allows you to put an outside call on hold.
  • Page 24 Press {CALL WAIT} to answer the 2nd call. For assistance, please visit http://www.panasonic.com/phonehelp L To switch between calls, press {CALL WAIT}. Temporary tone dialing (for rotary/ pulse service users)
  • Page 25 To join the conversation, press {C} when the other handset is on an outside call. Note: L A maximum of 4 parties (including 1 outside party) can join a conversation using 3 extensions. For assistance, please visit http://www.panasonic.com/phonehelp Making/Answering Calls...
  • Page 26: Phonebook

    P Q R S 7 u v T U V 8 w x y z W X Y Z 9 For assistance, please visit http://www.panasonic.com/phonehelp L To enter another character that is located on the same dial key, first press {>} to move the cursor to the next...
  • Page 27: Chain Dial

    {Next} i {Save} i {OFF} Erasing items in the phonebook Find the desired item (page 26, 27). {Erase} i {Yes} i {OFF} For assistance, please visit http://www.panasonic.com/phonehelp Chain dial This feature allows you to dial phone numbers in the handset phonebook while you are on a call.
  • Page 28: Copying Handset Phonebook Items

    Find the desired item (page 26, 27). i {Send} Press {OFF} after the long beep. Copying all items {MENU} i {#}{2} Select the destination unit by pressing {^} or {V}. i {Send} Press {OFF} after the long beep. For assistance, please visit http://www.panasonic.com/phonehelp...
  • Page 29: Caller Id Service

    This lets you know if you should view the caller list to see who called while you were out. For assistance, please visit http://www.panasonic.com/phonehelp Caller ID Service Private name display Available model:...
  • Page 30: Ringer Id

    {Option} “Ringer ID” i {Select} Select the desired ringer tone. {Save} i {OFF} For assistance, please visit http://www.panasonic.com/phonehelp Light-up ID This feature can help you identify who is calling by using different ringer indicator colors for different callers stored in the handset phonebook.
  • Page 31: Caller List

    “1”. Press {^} or {V} to enter the caller list. Select the desired item. i {Select} For assistance, please visit http://www.panasonic.com/phonehelp Caller ID Service Press {Edit} repeatedly until the phone number is shown in the desired format.
  • Page 32 Press {^} or {V} to enter the caller list. Select the desired item. {Erase} i {Yes} i {OFF} Erasing all caller information Press {^} or {V} to enter the caller list. {All erase} i {Yes} For assistance, please visit http://www.panasonic.com/phonehelp...
  • Page 33: Programming

    {Save} i {OFF} Main menu Message play Ringer setting Date and time Voice enhancer Caller IQ Copy phonebook Talking CallerID For assistance, please visit http://www.panasonic.com/phonehelp Sub-menu 1 – Ringer volume Ringer tone Ring color – – View Info.? Get new Info.?
  • Page 34 (for models with 2 or more handsets included). *2 See the leaflet included with this unit for more information (KX-TG5631/KX-TG5632/ KX-TG5633/KX-TG5634). *3 For models with 2 or more handsets included. *4 KX-TG5651/KX-TG5652/KX-TG5653 For assistance, please visit http://www.panasonic.com/phonehelp Sub-menu 1 – Set answering Message alert...
  • Page 35 Message alert Message play Recording time Registration Remote code For assistance, please visit http://www.panasonic.com/phonehelp Note: L In the following table: – < > shows the default setting. – If “System setting” column is checked, you do not need to program the same item using another handset (for models with 2 or more handsets included).
  • Page 36 *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers. For assistance, please visit http://www.panasonic.com/phonehelp Feature Setting code code {1}: <Color1>=Amber...
  • Page 37: Customer Support

    *5 The flash time depends on your telephone exchange or host PBX. Consult your PBX supplier if necessary. The setting should stay at “700ms” unless pressing {FLASH} fails to pick up the call waiting call. *6 Generally, the line mode setting should not be adjusted. If “Line in use” is not displayed when another phone connected to the same line is in use, you need to change the line mode to “A”.
  • Page 38: Answering System

    Press {ANSWER ON} to turn on/off the answering system. L When the answering system is turned on, the ANSWER ON indicator lights. For assistance, please visit http://www.panasonic.com/phonehelp L When the answering system is turned off, the ANSWER ON indicator turns off. Screening calls While a caller is leaving a message, you can listen to the call through the base unit’s...
  • Page 39: Listening To Messages Using The Base Unit

    “Greeting only”, caller messages are not recorded and the unit plays a different prerecorded greeting message asking callers to call again. For assistance, please visit http://www.panasonic.com/phonehelp Answering System Listening to messages using the base unit When new messages have been recorded, the MESSAGE indicator on the base unit flashes.
  • Page 40: Listening To Messages Using The Handset

    Operate the answering system by following the guidance as necessary. For assistance, please visit http://www.panasonic.com/phonehelp Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to the message.
  • Page 41: Remote Operation

    When finished, hang up. Note: L You can ignore the voice guidance and control the unit using remote commands (page 41). For assistance, please visit http://www.panasonic.com/phonehelp Answering System Voice guidance During remote operation, the unit’s voice guidance prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations.
  • Page 42: Answering System Settings

    Call your phone number. When the answering system picks up, press {*} to skip the greeting message and record your message after the beep. For assistance, please visit http://www.panasonic.com/phonehelp Answering system settings Remote code A remote code must be entered when operating the answering system remotely.
  • Page 43: Message Alert

    – Change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone company. For assistance, please visit http://www.panasonic.com/phonehelp Answering System Caller’s recording time You can change the maximum message recording time allotted to each caller.
  • Page 44: Multi-Unit Operation

    Base unit {LOCATOR/INTERCOM} L The handset beeps for 1 minute. To end the intercom call, press {LOCATOR/INTERCOM}. For assistance, please visit http://www.panasonic.com/phonehelp Answering an intercom call Handset Press {C} to answer the page. To end the intercom call, press {OFF}.
  • Page 45: Transferring Calls Between Handsets, Conference Calls

    {CALL}. Note: L When the ringer volume is set to off, the handset or the base unit rings at the low level for intercom calls. For assistance, please visit http://www.panasonic.com/phonehelp Multi-unit Operation Transferring calls between handsets, conference calls Available model:...
  • Page 46: Registering A Handset

    1 minute. Handset: Press {OK}, then wait until the handset beeps. For assistance, please visit http://www.panasonic.com/phonehelp For models with 2 or more handsets included Important: L If you accidentally assign another handset’s extension number to the base...
  • Page 47: Useful Information

    Insert the hooks on the wall mounting adaptor into the holes (1) and (2) on the base unit. For assistance, please visit http://www.panasonic.com/phonehelp Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place.
  • Page 48 1 and 2 may vary depending on the size of the wall phone plate installed. 83 mm 102 mm inches) (4 inches) For assistance, please visit http://www.panasonic.com/phonehelp To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). 83 mm inches)
  • Page 49: Headset (Optional)

    Mount the charger (A), then slide it down (B) and to the right (C) until it is secure. 25.4 mm (1 inch) For assistance, please visit http://www.panasonic.com/phonehelp Headset (optional) Connecting a headset to the handset allows hands-free phone conversations. We recommend using the Panasonic headset noted on page 9.
  • Page 50: Error Messages

    Please try again later. *1 For models with 2 or more handsets included only (page 4). For assistance, please visit http://www.panasonic.com/phonehelp Cause/solution L The called base unit is in use. L Another handset or the called handset is in use.
  • Page 51: Troubleshooting

    7 continues to flash, or 8 is displayed. The handset display is blank. For assistance, please visit http://www.panasonic.com/phonehelp Cause/solution L Make sure the battery is installed correctly and fully charged (page 14, 15). L Check the connections (page 13).
  • Page 52 L Raise the base unit antennas. L Turn on the clarity booster feature (page 24). L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack.
  • Page 53 L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack.
  • Page 54 The message indicator on the handset flashes. *1 For models with 2 or more handsets included only (page 4). For assistance, please visit http://www.panasonic.com/phonehelp Cause/solution L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 35).
  • Page 55: Fcc And Other Information

    US:AAAEQ##TXXXX. The digits represented by ## are the REN without a For assistance, please visit http://www.panasonic.com/phonehelp Useful Information decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the...
  • Page 56 (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For assistance, please visit http://www.panasonic.com/phonehelp Privacy of communications may not be ensured when using this phone. CAUTION: Any changes or modifications not...
  • Page 57 Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes. For assistance, please visit http://www.panasonic.com/phonehelp...
  • Page 58: Specifications

    L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. For assistance, please visit http://www.panasonic.com/phonehelp 5 °C – 40 °C (41 °F – 104 °F) 5.76 GHz – 5.84 GHz Approx.
  • Page 59: Warranty

    Panasonic Services Company Customer Servicenter 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic Call Center at 1-800-211-PANA (1-800-211-7262).
  • Page 60 Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY. For assistance, please visit http://www.panasonic.com/phonehelp...
  • Page 61: Customer Services

    Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com...
  • Page 62: Index

    Dialing mode: 20 Display Contrast: 35 Language: 20 E Error messages: 50 F Flash: 24 Flash time: 36 For assistance, please visit http://www.panasonic.com/phonehelp G Greeting message: 38 H Handset locator: 44 Headset, optional: 49 Hold: 23 Intercom: 44 K Key tone: 35...
  • Page 63 TTY: 9, 61 V VE (voice enhancer): 25 Voice guidance: 40, 41 Volume Base unit ringer: 23 Handset ringer: 36 Receiver: 22 Speaker: 22 W Wall mounting Base unit: 47 Charger: 49 Warranty: 59 For assistance, please visit http://www.panasonic.com/phonehelp Index...
  • Page 64 L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.