Troubleshooting Data Synchronization Problems - Palm m500 Series Getting Started

Check your handheld settings:
1. Turn on your handheld and tap the Applications icon
2. Tap the HotSync icon
3. Tap Local above the HotSync icon and select Cradle Connection
from the pick list below the HotSync icon.
4. Tap the HotSync icon to perform a HotSync operation. Continue if
you're still having problems.
Check your Windows computer settings:
1. Right-click the My Computer icon on your Desktop and select
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Click Ports.
4. If the port you are using for the HotSync cradle shows an
exclamation point, you have a hardware conflict. To resolve this,
consult the documentation that came with your computer.
Check your Macintosh settings:
1. Double-click the HotSync Manager in the Palm folder.
2. Click the Port Settings tab.
3. Make sure Local is selected and that the port selection matches the
port where your HotSync cradle is attached.

Troubleshooting data synchronization problems

If your data does not appear on your handheld and in the Palm
Desktop software after a HotSync operation, try the steps in this
section.
Note: If you are attempting to synchronize with applications other
than the Palm™ Desktop software (e.g., Microsoft Outlook,
Lotus Notes, etc.) using a third-party conduit, please consult
the documentation that was provided with that conduit.
Check your desktop configuration:
1. Make sure you selected the user name that matches your
handheld.
2. Make sure the date on your computer matches the date on your
handheld.
Check the HotSync log:
1. Open the HotSync log.
Chapter 4
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